After my car fob for my Hydra charger was stolen along with my car, I was in a total bind. I called the Hydra team and spoke to a wonderful woman, named Allanna, who turned a stressful situation aroun... Voir plus
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Lisez les avis des autres
I found Hydra EVC online and they gave me a quote straight away. From quote period to Installation (less than a week) Chris monitored everything for me, making sure everything runs smoothly. I did... Voir plus
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I couldn’t be happier with my Hydra Zodiac car charger. Installation was simple, and it started working flawlessly right away. The charging speed is excellent I can easily top up my EV overnight o... Voir plus
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We had a Notus home charger installed recently and the whole experience was great from start to finish. The installer was knowledgeable, tidy, and explained everything clearly. The HYDRA support team... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Hydra was created with the vision to educate and help improve the UK’s Electric Vehicle Charging Infrastructure with robust charging solutions, assisting the public's transition to EVs. Please do not hesitate to contact us if you have any questions or require any assistance at all.
Coordonnées de contact
11 Totman Close, SS6 7UZ, Rayleigh, Royaume-Uni
- 01268205121
- office@hydraev.co.uk
- hydraev.co.uk
4,4
Excellent
61 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Amazing customer service from the team…
Amazing customer service from the team once again
Thank you
30 avril 2024
Avis spontané
Réponse de Hydra EVC
Thank you for your positive review.
Kind Regards,
Team Hydra
Amazing service from Jay!
Absolutely amazing service from Jay! Had a faulty charger. They responded quickly, diagnosed, replaced and installed within a week without question, 10/10.
9 avril 2024
Avis spontané
Réponse de Hydra EVC
Thankyou for your positive review.
Glad we could fix your issue.
Kind Regards,
Team Hydra
Didn't last a month.
Gave this a 5 star review back in January but I should have waited. It was replaced by February as the connections inside melted.
24 janvier 2024
Avis spontané
Réponse de Hydra EVC
Good afternoon, Dale,
We’re sorry to hear about your recent experience. After reviewing our records, we were unable to find any information regarding a faulty charger associated with your account/name We would have appreciated the opportunity to investigate the issue further, as several factors could contribute to the power terminals melting. Nonetheless, we truly value your feedback and thank you for bringing this to our attention.
Great charger works exactly as…
Great charger works exactly as required. Fantastic product support, needed the unit to work as a stand alone and not with an app (multiple users) support dealt with the enquiry quickly and efficiently. Would recommend.
7 août 2023
Avis spontané
Great product and great customer service
21 juillet 2023
Avis spontané
Great Company
From the initial site surveys to the installation, Hydra have been great.
They kept us informed throughout the whole process. Great customer service.
We are currently using 5 x Zodiac 7kw chargers. Would highly recommend.
8 août 2023
Avis spontané
I am really happy
I am really happy. This is my first time I bought an EV charger. Really good service. The engineers were very nice chaps. The customer services are also very helpful. I would definitely recommend buying your EV charger from Hydra EV. Thanks for your service!🙂
3 août 2023
Avis spontané
All good so far
Friendly engineer came to do the install. The hydra charger seems good quality and no issues to report so far.
Good unit
18 juillet 2023
Avis spontané
Great charger
Great charger, fitted really quickly and tidily. App is really useful and informative. It cuts off when the charge finishes and tells me exactly how much I've spent.
Really good quality charger.
7 août 2023
Avis spontané
Excellent customer service
Excellent customer service, Jay helped us with a quality product and gave a step by step guide. Charger is very easy to use and simple to setup.
6 août 2023
Avis spontané
This is my first E V charger so I have…
This is my first E V charger so I have nothing to compare it with but at the moment I am very happy with the product and would definitely recommend
4 août 2023
Avis spontané
Failed use of Public EV charger
Tried using the Hydra Genesis public charging station at Cranmore Centre, Solihull, none of the chargers will accept credit or debit cards
26 juin 2023
Avis spontané
Réponse de Hydra EVC
Hello Mr Caldwell. We are sorry to hear that you had a problem using the contactless payment terminal on the EV chargers at the Cranmore Centre. I understand there was an issue with the terminal on the day you visited which has since been rectified. There is a back-up Scan-and-Pay facility on all charge points supplied by Hydra EVC which would have allowed you to pay with a debit or credit card.
As those charge points are owned and operated by a third party, not Hydra EVC, the operational management is out of our hands. However we apologise for any inconvenience caused.
Reputable, local company to work with
Reputable, local company with first-class customer service and after care. Installed Nexus chargers at several work locations with no issues as well as some home chargers.
3 mai 2023
Avis spontané
Excellent Customer Service
Sometimes tech goes wrong and that's when you find out how good the supplier is. The customer service has been excellent and the problems experienced have been addressed promptly by the team at Hydra.
I would have reported five stars, but have dropped one because of the tech problems experienced.
18 avril 2023
Avis spontané
Réponse de Hydra EVC
Hello Mr. Tomley. Thank you for your positive comments. We apologise again for the technical issue you experienced but we are happy that our Tech Support team were able to resolve the issue for you.
Hydra EVC
What a shame
What a shame, I’ve had 2 hydra ev home chargers replaced by this company. Although their customer support were friendly. They openly admitted that they were aware of faulty chargers being installed. Clearly I had 2, both times they were faulty after being replaced. This whole ordeal of replacing my faulty hydra charge with another faulty hydra charger lasted over a month. In that time it’s cost me countless times charging at public chargers and not to mention cost! I had no reimbursement from the company.
My advice is please don’t supply faulty chargers to paying customers.
Another annoying issue is that they tried to do an over air software updates first, which didn’t work at all.
I’d also advise anyone who’s looking for an ev charger to avoid Hydra and get a more reputable brand that works. I’m so happy now with my pod point it actually does what it’s supposed to do.
28 février 2023
Avis spontané
Réponse de Hydra EVC
Hi Anil, firstly, we are sorry for the inconvenience caused but we are pleased that our full refund allowed you to source a suitable replacement product.
Despite our immediate response to your initial enquiry and continued attempts to rectify the problem (including remote software updates – an industry standard procedure), this did not resolve the issue and we offered a replacement unit. Your own EVC installer was unavailable so we engaged an alternative company to swap out the chargepoint at our expense, which was installed in 7 working days. Two weeks later, after we were made aware of another issue, we immediately offered a full refund, which was accepted.
Whilst we are disappointed that, in this rare instance, we failed to meet our own exacting standards regards the highest possible product quality, we believe we acted in a timely manner and with politeness and professionalism to try to resolve these issues. Please be assured that we never knowingly supply faulty products, nor would we, since this would undermine our business and brand values, for which we are proud. We are committed to the best possible combination of highest product quality, representing good value for money, combined with the best possible customer service and aftercare support. We are not perfect, but we strive for continuous improvement and the most exacting business standards.
Replacement cover still not working...
Everytime we try to adjust the daytime hours on the app it crashes on android. At the end of the day this just a large plug - the differences are in the apps which this one just does not work well. It should have been much easier than this!
28 octobre 2022
Avis spontané
Réponse de Hydra EVC
Hello Mr Baxendell. We are very sorry to hear about the issue you have had with the Hydra Home App. This was released in September and we have been logging feedback from our customers, which has been very favourable on the whole. However, as with any new App there can be issues with some devices. We would like to discuss this with you further if you could please call us on 01268 205121 or email support@hydraev.co.uk so that we can look at a suitable solution for you.
In the meantime we have passed on your comments to the development team and an update will be released to address this as soon as possible. If you require any further assistance with the Hydra Home App or your Zodiac EV chargepoint please don’t hesitate to get in touch.
Hydra EVC
Great service
Quick, tidy friendly install. Everyone at Hydra is so friendly and quick to respond to any queries and service calls. Can't fault the service; it is brilliant. Jay saw the project through from start to finish and is still checking in with us to see how we are doing!
17 août 2022
Avis spontané
Réponse de Hydra EVC
Hi Tom
Thankyou for your positive review.
Good to hear that you are getting on well with your Hydra EV charger and that Jay was a positive help to you.
Team Hydra
Solid charger that works as expected
As this is my first EV home charger, I have very little expectations or ways in which to compare this product to.
The box itself just works as it should. It has an inoffensive design and the basic illumination acts functionally and consistently.
I get a constant 6.8kwh charge so very close to the maximum it can supply. Charge times therefore are inline with stated estimates.
The app is fine. Although I would prefer a little more control in the way the display settings for the charging history are presented. I.e. being able to move back/forward a week/month by swiping left/right rather than having to specify a different date range.
Other than that. No complaints at all.
Would recommend.
6 octobre 2022
Avis spontané
Réponse de Hydra EVC
Hi James
Thankyou for your positive review. we're glad you're getting on well with the Zodiac.
We have passed on your comments regarding the app to our development team for future reference.
Team Hydra
Great charger and team
Very easy to use charger, especially with the new App. Installation was easy to organise and far more straightforward than other companies I tried. Great customer service, I had a couple of questions after installation and Hydra team were very keen to help.
1 juillet 2022
Avis spontané
Réponse de Hydra EVC
Hi Andrew
Thankyou for your positive review.
We do aim to offer the highest levels of customer service. Glad you're getting on well with our new Hydra Home app.
Team Hydra
Excellent & easy to use
Excellent, easy to use charger. Connects easily to the app and looks great too!
10 juillet 2022
Avis spontané
Réponse de Hydra EVC
Hi Laura
Thankyou for your positive review.
Good to hear that you are getting on well with your Hydra Zodiac EV charger and the app.
Team Hydra
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