Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Wonderful VPS service, great support team . Fast response time and quick resolution. Hyonix has provided me an overall satisfactory service in my over two months with them.❤️

Noté 5 sur 5 étoiles

I've been using a server hosted by Hyonix for almost a year now, after a recommendation from a friend. Zero problems so far, everything works great. I appreciate the fact that the dashboard has ever... Voir plus

Noté 5 sur 5 étoiles

It's a pleasure to own several VPS at Hyonix. The uptime is almost perfect, and the support is excellent. They respond very fast to my questions and are taking care of the problems ASAP.

Noté 5 sur 5 étoiles

Their service and support is top notch. Plus their options of hardware specs and prices are really good. I've recently upgraded twice and both times they were done quickly with no issues. Since I tr... Voir plus

À propos de l'entreprise

  1. Service de cloud computing
  2. Fournisseur d'accès Internet
  3. Service d'hébergement de sites web

Écrit par l'entreprise

Providing the best and the cheapest Windows VPS RDP based on Hyper-V technology and more.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Reliable server, Never down

Reliable server, Never down

As customer almost a half year, customer service was very responsive to request change location server. Never disappointed with the price as well. Amazing service!

11 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Unbeatable VPS Service for Forex Trading

For the price, this VPS is unbeatable in my opinion. I’ve tried several different Forex VPS providers, but this one has exceeded my expectations. I can fully recommend them to anyone looking for a reliable, easy-to-use service with multiple server locations fast responsetide to brokers and excellent support!

23 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service from Hyonix

Outstanding service from Hyonix! I recently had an issue with my VPS, and their support team went above and beyond to help me. They replied incredibly fast, were precise in identifying the problem, and guided me through the solution step by step with great kindness and professionalism. Everything was resolved in no time, and my VPS is running perfectly again. It’s rare to find such a reliable and customer-focused company these days. I truly recommend Hyonix to anyone looking for a fast, stable, and well-supported VPS service.

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I’d like to express my sincere…

I’d like to express my sincere appreciation for the Hyonix support team. Every time I’ve needed assistance, the response has been incredibly fast, attentive, and professional. The team consistently demonstrates a strong commitment to resolving issues efficiently and always with a courteous attitude.

It’s rare to find such effective and reliable support. Congratulations on the outstanding service!

Best regards,
Jessica Clemente

28 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

They will delete your computer with all…

They will delete your computer with all of the data on it if you are a week late.

Stay away from this joke company unless you are doing work on these computers that you truly don't care about.

Edit: Post response.

This was a non-serious response. You did send multiple notices that I didn't read because I was waiting for money to move around and was not ready to pay yet. The subjects said something like "payment notice" but did not mention anything like "warning of data loss". It is true that I didn't open the emails and read them immediately, however being able to point to lazy behavior on the part of another does not in any way excuse your bad behavior.

This seems to be a difficult concept for you so I will give you an analogy that clarifies. If someone owes you money and you have a gun pointed at their two-year-old's head, then sending several messages to the person that owes you money over a week or two does not justify your choice to pull the trigger and blow the two-year-old's brains out. In this case, assuming that the person is using your computer offering to host something of significant value, the company IP stored on the computer is the two-year-old.

As it is, you are offering the service of providing computers only to people who don't need the contents of the computers, which is ok for a few specialized use cases, like hosts for a deployed Apache server, but completely useless for general compute use cases.

You wrote:
"We are required to remove service data if the service is not being renewed by our customers as it protects both our customers' privacy and our operational capacity."

The customer privacy argument is ridiculous and non-sensical, as in not having a "we will kill your business" deadline that is longer than 7 days is irrelevant to privacy concerns. With respect to operational capacity, if you think that a computer from a customer that has used your service for over a year will cost too much in CapEx depreciation after 7 days downtime for you to even consider the possibility of not turning your customer into a mortal enemy for life, then I don't know what to tell you. A Hyonix employee is someone who knows the price of everything and the value of nothing.

19 juillet 2025
Avis spontané
Logo de Hyonix

Réponse : Hyonix

Hi Jeff, Thank you for taking the time to share your feedback! We fully understand your frustration, and we would like to address your concerns.

We take data security and customer communication very seriously. Our Terms of Service (https://hyonix.com/tos) has clearly outlined our suspension and termination policies, which are in place to ensure fair service for all customers while maintaining our operational standards.

To provide some clarity, our system is designed to prevent this situation by sending multiple automated notifications over 17 days, including 2 invoice reminders, 1 failed payment notice, 1 suspension warning and final overdue notification. Every email clearly highlighted what to expect and would happen if payment wasn't received.

We also checked on your account and found that you had a credit/debit card on file with us, and our system has attempted to charge your card to renew your service but the payment was declined, we immediately notified you and provided an additional 24 hours to update your payment method and make payment manually before suspending your service.

As there was no communication or payment response from the customer during our 17-day notification period, the service proceeded through our standard termination process as outlined in our Terms of Service. This process is completely automatic and is not manually processed by our team.

We are required to remove service data if the service is not being renewed by our customers as it protects both our customers' privacy and our operational capacity. This is industry standard and is not limited to our service.

We genuinely value all feedback as it helps us improve our services. If you'd like to discuss this matter further or have suggestions for how we can enhance our communication process, please feel free to reach out to us by opening a ticket or sending an email to hello@hyonix.com.

Noté 5 sur 5 étoiles

Their service and support is top notch

Their service and support is top notch. Plus their options of hardware specs and prices are really good. I've recently upgraded twice and both times they were done quickly with no issues. Since I trade futures and forex, they also did the upgrades on weekends for me.

Currently I'm running 2 MT4 terminals, 6 MT5 terminals. I highly recommend using their servers.

13 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

they are scammer

they are scammer. they are looting people, customer support is very bad, Vps works 2 to 3 days hardly after that we re unable to connect , contacted customer support many times but no proper response, Never recommended, Please stay away from them

1 juin 2025
Logo de Hyonix

Réponse : Hyonix

Hi John, thank you for taking the time to share your experience. We’re genuinely sorry to hear that your experience hasn’t met your expectations. Our team was unable to locate your account on our platform as you did not provide any information that our team requested via Trustpilot.

As per our standard, all technical support queries will be responded to within 24 hours, and our team will escalate as soon as we have enough information to troubleshoot the issue (such as connectivity logs, error logs, screenshots, replication steps, ...).

We also have 7-days money back guarantee to ensure a frustration-free experience for all customers that are not satisfied with our services. If you only had the server for 3 days and is a new client, you can open a ticket requesting for a refund and get a full refund.

That said, we’d really like to look into your case and assist you further. Unfortunately, we’re unable to investigate the situation without a customer or ticket number. If you’re willing to provide this information—either by updating your review or contacting us directly—our team would be more than happy to help resolve the issue promptly.

-----------
Update: Trustpilot has provided us with the reference number that the customer submitted to verify this review.

Following our investigation, we found that the customer created a support ticket on June 2nd, 2025 at 05:16 (GMT+8) requesting assistance. Our team responded promptly at 05:29, requesting additional information needed to resolve the issue. Unfortunately, we received no response from the customer. We followed up again on June 5th at 19:40, but have not heard back since.

Our records show the customer's server has maintained uptime for over 2 months and continues to operate normally. While we remain committed to providing excellent support, we cannot troubleshoot the issue effectively without additional information or collaboration from the customer. We hope that John will reconnect with our support team so we can provide the assistance needed.

We appreciate your understanding and look forward to resolving this matter.

Noté 1 sur 5 étoiles

I have been using Hyonix for over a…

I have been using Hyonix for over a year and this month I had a horrible problem with the platform, the system started to crash a lot, and last Monday, I was in gold operations that had been dragging on for a few days, I went to exit a sell order the server crashed when I clicked and when it returned my buy order was closed causing the loss of over 2 thousand dollars, I contacted the company's support asking how we could solve this problem, they immediately threw 100% of the blame on me, saying that my connection caused their connection to crash at a crucial moment in my operations, I was very shaken because it was the only capital I had to trade, I asked them for a few free months until I got back on my feet and once again my request was denied, horrible experience with this HYONIX platform I do not recommend and if I could go back I would not have rented this bad server to do my work

27 mai 2025
Avis spontané
Logo de Hyonix

Réponse : Hyonix

Hi Nélio, we highly appreciate that you've been using our service for a year! Please allow us to share our findings:

Upon receiving your complaint, our team did double-checked with our network and system administrators and not just blatantly blaming you. Our logs confirmed there were no server outages, crashes, or technical issues on our infrastructure during the timeframe you mentioned. The server continued executing trades normally, and no other clients reported similar problems during this period.

The provided screenshots in your ticket indicates the disconnection occurred due to connectivity issues from your local network (and it was attempting to reconnect while the server continued to work as expected). This type of interruption can happen with any service provider when home internet connections experience instability.

Please rest assured that if our team found the issues to be started from our end, we would definitely admit to it and provide compensation in accordance to our Service Level Agreement (SLA). As the issue was not originated from our end, we are unable to provide compensations that you demanded in this case.

We also did not received any support ticket from you prior to this issue, which would have allowed us to check on any issues you are seeing as you mentioned that you have issues with connectivity recently. We can not see how we can help you further on this instance.

As an infrastructure provider, we can ensure optimal server uptime and low latency for trading operations. However, we can not control individual trading decisions or guarantee against market losses, as trading inherently carries risk. We also can not guarantee the quality of your local network toward our server as it is completely out of our control.

Thank you for taking the time to share your feedback. We apologize for any inconvenience caused. We wish you the best with your future endeavours!

Noté 5 sur 5 étoiles

Quick and Reliable Support

The support team was quick and professional in helping me resolve my RDP connection issue. Their instructions were clear, and the response was fast. I appreciate the assistance!

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

They have the fastest support.

The service was above and beyond expectations. I felt like the employee was genuinely interested in solving the problem, not just performing a duty. I've never had a problem that took longer than ten minutes to resolve.

Especially if you have the employee Tai Bui, he is very dedicated to his work, quick to respond, and friendly, even though he is behind the keyboard.

I recommend this company

21 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

5 Start VPS provider!

Great company. I've bought my fair share of VPS's from providers over a decade plus. Some companies do manaul stuff still in today's age which is just wild wait a day or longer fore a provision. Hyonix has things done right. You pretty much get an instant provision of a VPS. And the best part is they are damn fast. For a fraction of the cost of the big players. Support replies very quickly also. Since starting with them I've bought a 2nd location I needed. I easily foresee buying more servers from them as time goes by.

3 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Service

i dont know what to say but it's been almost 1 year im using Hyonix Services, it's highly recommended i stop because i had to doing something in real life. Thanks Hyonix

8 mars 2025
Avis spontané

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