They delivered as expected. Can't get a hold of anyone to talk to though. Haven't been able to re-order because I can't change my password that I forgot. Had to go with a competitor. It's a shame.
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Lisez les avis des autres
Sent the order, and received it within a reasonable time. Would have been 5 stars, but they were out of the flavor I ordered, even though it didn't say out of stock. But, understanding business, it's... Voir plus
Customer service is horrible and never gets back to you. You can't get ahold of anybody by phone or email. If I ever receive my order that I already paid for, I will be shocked. They immediately ta... Voir plus
L'entreprise a répondu
Wasn’t sure why I paid 17 dollars for shipping especially cause it ships out of Illinois and that’s where I am. But once I received the package a free sample came as well which was worth some of the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to I Love Vape, your ultimate destination for all your vaping needs. As a progressive online retail establishment, we are committed to serving the vaping community with top-notch mod kits, pod systems, and incredible deals that will leave you amazed. We will delve into the reasons why I Love Vape is the best online vape shop in the USA and why you should choose us for all your vaping essentials. Wide Range of Products: At I Love Vape, we take pride in offering a diverse selection of vaping products to cater to every vaper's unique preferences. Our extensive inventory includes high-quality mod kits and pod systems from renowned brands, ensuring that you have access to the latest and most innovative vaping devices on the market. Whether you are a beginner or an experienced vaper, we have the perfect product to enhance your vaping experience. Unbeatable Deals: One of the standout features of I Love Vape is our commitment to providing incredible deals that make vaping affordable for everyone. We understand that vaping can sometimes be an expensive hobby, and that's why we strive to offer competitive prices and exclusive discounts. By shopping with us, you can enjoy substantial savings without compromising on quality. Keep an eye on our website for regular promotions and discounts that will make your vaping experience even more enjoyable. Exceptional Customer Service: At I Love Vape, we prioritize customer satisfaction above all else. Our dedicated team of vaping enthusiasts is always ready to assist you in finding the perfect product or answering any questions you may have. We value your trust in us and will go above and beyond to ensure that your shopping experience with us is smooth, convenient, and memorable. Fast and Reliable Shipping: We understand that waiting for your vaping supplies can be frustrating. That's why we offer fast and reliable shipping services to ensure that your orders reach you in a timely manner. With our efficient logistics partners, we strive to deliver your packages as quickly as possible, so you can start enjoying your vaping products without any delay. When it comes to finding the best online vape shop in the USA, look no further than I Love Vape. With our wide range of products, unbeatable deals, exceptional customer service, and fast shipping, we are dedicated to providing you with the ultimate vaping experience. Discover incredible vaping deals today by visiting our website and join the growing community of satisfied vapers who choose I Love Vape as their go-to online vape shop.
Coordonnées de contact
5200 Thatcher Rd, Unit 110, 60515, Downers Grove, Etats-Unis
- (872) 225-2822
- info@i-lovevape.com
- i-lovevape.com
3,3
Moyen
143 avis
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A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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A great place to order from
A great place to order from. My only complaint is how long it takes to fill and get my order delivered.
7 juin 2025
DONT WASTE YOU TIME!!!!!
Took almost a month to get my items, on top of that they sent me the wrong replacement items. Said that my replacement items were out of stock so they sent me 3 of one of the items i requested. What's the point of them asking for your info if they cant even call you back to notify you or ask you what you other item you want or what they do have in stock. Called multiple times and left VM, no return phone calls. NEVER SHOPPING HERE AGAIN!!! DON'T WASTE YOUR TIME WITH THESE PEOPLE!!! "Best Online Vape Shop" DEFENTILY NEED TO CHANGE THE NAME!!
11 mai 2025
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi Danny,
We’re truly sorry to hear that you were dissatisfied with your experience, and we understand your frustration. However, we would like to respectfully clarify a few important details regarding your order and the communication process.
Our team did reach out to you via email and text, and we did not receive a response until several days later. In our original message, we clearly listed the available replacement options at that time due to the items you originally ordered being out of stock.
When you responded, your reply included options that were not part of the choices we offered, but in an effort to provide great service and ensure your order was fulfilled, our supervisor approved an upgraded replacement—specifically the SWFT ICON 30,000 Puffs, valued at $18.99, as a substitute for the Juicy Bar 5000 Puffs, which was originally priced at $6.99. This item was one of the replacement suggestions you provided, even though it wasn’t in our original list.
We understand the delay was frustrating, and for that, we sincerely apologize. Our team is currently upgrading systems to improve inventory accuracy and customer communication, and we’re working hard to prevent situations like this moving forward.
We appreciate your feedback and will use it to continue improving our service. Should you decide to give us another chance in the future, we’ll be here to assist you.
Sincerely,
Customer Support Team
I Love Vape
Customer care is awesome
Customer care is awesome! They sent me a message about a product and it was taken care of within an hour. Will definitely order from I Love Vape again and will refer to friends and family!!👍
6 mai 2025
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi Heidi,
Thank you so much for the kind words! 😊 We’re thrilled to hear that you had a great experience with our customer care team and that your issue was resolved quickly. At I Love Vape, we’re committed to providing fast, friendly, and reliable service every step of the way.
We truly appreciate your support and your willingness to refer us to your friends and family—it means the world to us!
Looking forward to serving you again soon. 💨
Best regards,
[Your Name]
Customer Support Team
I Love Vape
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi Dan we are happy to hear that you liked our products and services
Shipping updated promptly
Shipping updated promptly, quality products, great customer service 5/5
25 mars 2025
Too slow and no reply to email
18 mars 2025
Fantastic customer service
Fantastic customer service. Quick shipping. Great experience overall!
6 mars 2025
No response in over three weeks
Well, I wrote a 5 star review my last order. Sad to have to give one star this time. It has been over three weeks and the order is still in label created status. I have emailed and called more time than I would like to admit, with zero response, answer to the phone or call back from messages left. Assuming the worst and they ran off with the Zelle payment.
14 février 2025
Avis spontané
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi Sarah,
The reason your package has not been delivered is that the payment is still pending. To proceed with your order, please submit the payment via Zelle to Payvapenow@gmail.com.
Once the payment is received, we will process and ship your package immediately. Let me know if you have any questions.
Best,
Customer Service Team
I Love Vape
Was very happy with my order and it…
Was very happy with my order and it arrived very quickly.
25 janvier 2025
Réponse de I Love Vape | Best Online Vape Shop USA!
"Thank you so much for your kind words! 😊 We're thrilled to hear that you were happy with your order and that it arrived quickly. Your satisfaction means everything to us! If you ever need anything else, we’re here to help. Happy vaping! 🚀🔥"
Did not receive order.
15 janvier 2025
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi Clarissa
Thank you for bringing this to our attention. Upon reviewing your order, we noticed that payment for order #2895 has not been completed. This is why the order has not been shipped yet.
To proceed, kindly send your payment via Zelle to payvapenow@gmail.com and include your order number (#2895) in the payment notes for faster processing. Once payment is received, we will promptly ship your order and provide you with the tracking details.
If you have any questions or need further assistance, feel free to reach out to our support team. We’re here to help!
Best regards,
The I Love Vape Team
Ya never sent my items and I have asked…
Ya never sent my items and I have asked for a refund and that still has not happened
5 janvier 2025
Réponse de I Love Vape | Best Online Vape Shop USA!
Hi KimMarie
We apologize for any inconvenience you’ve experienced and want to assure you that we’ve been actively working to resolve this matter.
We attempted to process your refund via Zelle on two occasions; however, the transaction was returned as the email you provided is not enrolled with Zelle. Following this, we sent you an email requesting confirmation of your Zelle-enabled email address or alternative refund details to ensure the refund is successfully processed.
Additionally, we noticed that a phone number was not provided when you placed your order. If you could share your contact number, it would help us address this situation more effectively and ensure a smooth resolution.
If you haven’t seen our previous email, it might have gone to your spam or junk folder. Kindly verify the email address or provide updated refund details along with your phone number so we can proceed promptly.
We sincerely apologize for the delay and truly appreciate your understanding as we work to resolve this issue. Please don’t hesitate to reach out if you have further questions.
Thank you,
Ann
Customer Support
will never order from you guys again!!
will never order from you guys again!!! placed a order sent 3 emails and no response!!!!!
13 décembre 2024
Réponse de I Love Vape | Best Online Vape Shop USA!
Dear Evan,
We sincerely apologize for any frustration or inconvenience you experienced during your recent order. After reviewing your situation, we see that we responded to your emails to inform you that Zelle is our current payment method and that your payment had not been submitted. Unfortunately, without the payment confirmation, we are unable to fulfill your order.
We understand how important timely communication is and regret if our response didn’t meet your expectations. Your feedback is invaluable, and we are actively working on improving our processes to provide a better experience for all our customers.
If you would like to proceed with your order or have further questions, please don’t hesitate to reach out. We’re here to help and hope to have the opportunity to serve you again in the future.
Thank you for your understanding.
Best regards,
ILV Manager
Réponse de I Love Vape | Best Online Vape Shop USA!
Dear Hai Le,
Thank you for sharing your concerns with us. We completely understand your skepticism, especially when making a first purchase with a payment method like Zelle.
Currently, we are in the process of transitioning to a new merchant payment system. In the meantime, Zelle is one of the secure and reliable forms of payment we are utilizing. Many of our customers have successfully used this method and received their products without any issues.
Your trust is very important to us, and we want to assure you that your satisfaction and security are our top priorities. If you have any additional questions or need assistance with your purchase, please don’t hesitate to reach out to our customer service team. We’re here to help make your experience as smooth as possible.
Thank you for choosing us, and we look forward to serving you!
Best regards,
Margaret Customer Relations
Awesome service and fast shipping!!
28 novembre 2024
Always a pleasure to do business with
Always a pleasure to do business with. I Love Vape!
7 novembre 2024
Just as expected would buy again
24 septembre 2024
Good prices fast delivery !!!
3 octobre 2024
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