Iamsleepy Avis 

Unfortunately our experience with this company is rather bad. We have been waiting for the delivery for over a month. Had to chase it so many times. Finally the bed got delivered, wrapped up in black shrink wrap, no box, no padding. And what is more frustrating- no instruction how to build it. We have chased it several times and now, after 2 weeks of waiting, they have stopped replying to us.
It has been month and a half and our toddler has nowhere to sleep.

Great customer service and well made bed . Recommend

Very good communication and will use this business in the future
Excellent customer support and fast refunding with Klarna

Fantastic customer service! My daughter absolutely loves her new bed from I Am Sleepy. The transition from her cot bed was completely seamless ❤️

The Delivery was late but value for the money for the bed we’ve purchased is truly unbeatable. Similar beds with gate stands 100 quid more!

We had a small issue with the bed and they fixed it with no hesitation. Really kind and friendly service

I purchased a floor bed for my toddler. The customer service was great and helped me with any questions I had. The quality of the bed is great, very sturdy and solid. My son adores it!

It’s a scam. Do not order from this website. Luckily my bank has given me the money back they scammed me out of. Constantly delaying delivery date, spent almost £300 and never got the money back. Spelling of all the emails is completely wrong and everything felt off as soon as I paid.

Extremely poor experience – avoid

Unfortunately, my experience with this company has been appalling.

It has now been over a month since I placed my order and I still do not have it. Throughout that time I have been given repeated assurances, changing delivery timeframes and promises that someone will “check and let me know”, only for days to pass with no further communication.

The tracking information has also done very little to reassure me. I have repeatedly been told that tracking would update or become active, yet the information provided has either been unclear or has not matched what I was being told directly by the company.

The most frustrating part has been the communication. Each time I chase, I seem to receive another reassurance or estimated timeframe, but very little in the way of concrete, verifiable information about where my order actually is.

I was initially concerned about whether the company was legitimate, and unfortunately the way this order has been handled has done very little to reassure me. I have since seen reviews from other customers describing similar issues with delays, tracking and communication, which is particularly concerning.

I don’t leave reviews like this lightly, but after more than a month of chasing and repeatedly being told that an update is coming, I think other potential customers deserve to know about my experience.

Based on my experience so far, I absolutely would not recommend this company.

If my order eventually arrives and the company resolves the situation properly, I will update this review accordingly.

Reading other people reviews im not convinced ill even receive a full bed!

We wish we had never used this company!

**PLEASE AVOID AT ALL COSTS**

I placed an order at the end of July and have just received my second delivery, after having to chase the company multiple times because I genuinely feared I was being scammed.

Unfortunately, my concerns have not gone away. I now have two heavily damaged boxes containing what I can only describe as random pieces of wood and I still don’t have anywhere near enough parts to actually build a bed frame!

To make matters worse, I have received no instructions and no fixings, so I have absolutely no idea how many more parts are still missing or even whether I have received the correct components.

It is now late August and, after nearly a month, I still don’t have a usable bed. The whole experience has been incredibly frustrating and the customer service has been shocking.

At this point, I simply want a full refund

If you’re considering ordering from this company, I would strongly recommend thinking twice

**PLEASE AVOID AT ALL COSTS**

Had such a great experience with the customer service at I Am Sleepy, particularly Mike who was so helpful throughout. I needed to arrange a return after changing my mind about a bed, and he was really understanding and flexible in helping me get it sorted. Communication was clear, replies were really quick and everything was handled in such a friendly and personal way. Really appreciated Mike’s help and how easy he made the whole process!

The bed itself is lovely quality — solid wood, sturdy and exactly what I was looking for. It was also thankfully easy to assemble, as the instructions were missing from the package.
Unfortunately, the overall experience was let down by the delivery time and customer service. The bed took around four weeks to arrive. I was initially told it would be dispatched on 12/8, then 14/8, and eventually received a tracking number. However, it didn’t actually leave the warehouse until 18/8. Communication was a mixture of email and text messages. Mike was helpful and polite via email, and kindly upgraded my bed to the assembled version as a gesture for the delay, which I really appreciated. He also promised to include a little gift for my child as part of the gesture, but unfortunately this wasn’t included.
The text message communication was particularly frustrating. The person responding wouldn’t answer my calls and instead repeatedly texted asking me to explain the problem. There were also several different explanations given for the delays, including a server breakdown and being short-staffed.
Overall, I’m very pleased with the quality of the bed, but the long wait, multiple delays and what felt like false promises regarding dispatch made the experience disappointing. Mike has since compensated us with a further partial refund due to our experiences and should this company sort out their dispatch issues, I imagine they'll do very well as the quality is lovely.

Delivery took longer than expected, but the bed is absolutely beautiful. It is much better than we had anticipated in terms of quality and look. Highly recommend the product itself despite the delay!

Update: 8th Sept.
Spoiler alert. I wasnt wrong. I've been asked to remove the review however I felt like an update was more fitting.
After many promises of a bed, the tracking never budged from Poland. I was then promised another day but the drawers would then arrive 3-5 days later. I'd lost faith by this point and requested a cancellation.
Customer service very responsive, no issue there and I can say that I have now received a full refund. For that, I will up my review to 2 stars.

Happy to be proven otherwise, but as of the 24th Aug I have still not received my item.
Payment was taken on the 4th August.
I was promised tracking information, which did eventually come through but the goods have not be handed across to the shipping company, or the tracking hasnt been updated.
I've emailed customer service and will await a reply and happily update this review if I feel it needs to reflect better.

Update: since the original customer service review I have unfortunately had to wait a long time for the bed to arrive. I was told they were 2 weeks behind and said I would have the bed in 14 days. I am now on days 16 and still no bed or date of when I will have it. Very upsetting.

Very helpful customer service. I accidentally ordered the wrong bed and contacted them via email to get the correct bed. They were quick to respond and very helpful.

We are very happy with our toddlers Montessori bed - it looks fabulous. Thank you so much.

Milo great quality bed at bargain price! Recommend

Updated review:
Feedback has been really good and Mike\Michael chased up the situation and my parcel arrived yesterday. I was expecting slats with the bed, I haven't put it together yet but pleased to know it isn't a scam. A lot of the email correspondence went into junk so be sure to check this if you're experiencing something similar!

Starting to get really frustrated with my order. Payment came out of my account on the 24th July. Still no bedframe. Get given a tracking code which says has arrived in the UK but nothing further in terms of date of arrival. Trying to be understanding but starting to worry I am being messed about. Happy to change my review if it arrives but otherwise looking for a refund! This bed is for my 6 month old son and I cant transition him into his nursery without it. Upsetting service right now.

Great service ! The bed slats arrived faster than expected and the bed frame followed just a few days later

Very happy with post sales support. I text after I had an issue (my problem nothing to do with the bed, the bed is still excellent). I was offered a bespoke design that will fit my requirements and fix the issue I have. Would highly recommend!