Icon Avis 81

Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straight away and sorted my issue asap. Updating my review based on that.

Part of the original review to ensure you make necessary changes:

I hit the cancel subscription button so many times and it doesn't take me anywhere. Worrying thing... there's no help or live chat button. Posting this here to make sure this doesn't happen to anyone else and hopefully a professional from the company sorts this out.

Excellent service, I had soo many issues but everything was taken care of. I can directly send a email to the founder and he was there to help me out. The UGC videos turned to be very good, script and everything was taken care of and the changes and everything was very smooth.

Icon has massively reduced the friction to producing our advertisements and has eliminated any consideration of a traditional ad agency. With our team as lean as it is, we don't have the capacity to produce or manage in-house; anyways, it wouldn't reach the quality of Icon's output in the time and effort.

Extremely happy with the ads we've built with Icon and are excited continue using it.

There's no other service like Icon that can deliver the level of UGC it delivers at the price they charge. The whole setup is streamlined and makes it very easy for us to ideate, and then bring those content ideas to life. Really great service.

Icon has been a great partner for UGC! From briefing to final delivery the experience was smooth and fast. The editing is dynamic and polished, the human creators feel authentic on camera and everything arrived ready to run without any back and forth. Really happy with the results!

Icon offers a great service at a reasonable price point. Celine helped me set everything up and we worked through some of the kinks together

We've been using Icon to create UGC-style ads for our SaaS product and it's been a genuinely useful part of our marketing workflow. The turnaround is fast, the output quality is solid, and it saves us a ton of time versus coordinating creators manually. We've used it across multiple campaigns and the content consistently performs well. If you're a startup or small team that needs to produce ad creatives at pace without a big production budget, it's well worth it.

We hired Icon to create some UGC content for our agency (we are in the home improvement vertical). They produced high quality assets for our social media ads and were very communicative and flexible. We were able to get multiple rounds of revisions and their creators were high quality (they knew how to act and speak in front of a camera very naturally). Overall very good experience, would recommend to anyone in search for User Generated Content for their marketing, ads, or social media profiles.

The Icon team from the first experience was incredible to work with, fast response times, way overdelivered on ETAs, and the quality was over the top for something we spent <15minutes total reviewing. The platform really automates the whole end to end ideation, review, editing, and final delivery process without hiccups. We had no idea what to expect going in and can confidently say if you need UGC don't waste a dollar with an agency and go with Icon, we are doing 100's more with them!

This is the fastest way to get video ads done. The combination of human creators and the tech platform makes everything so efficient.

Sharing out links for custom tournament scoreboards, team branding, and payment gateways used to feel like handing clients a scattered zip file. This tool builds a sleek digital control center for all your URLs. The custom hex-color picker is a bit buggy and sometimes requires typing the code twice before the background updates. Once it locks in, it drastically streamlines how I share project assets.

Sharing out links for custom tournament scoreboards, team branding, and invoice portals used to feel like handing clients a scattered zip file. This tool builds a sleek digital control center. The custom fonts take a minute to cache, meaning your live preview looks slightly off until you hit refresh a few times. Once it locks in, it drastically streamlines how I share project assets.

Icon's been a pleasure to work with! Their creatives are all incredible quality and the turnaround times are fast and reliable. We look forward to using them as a scaling partner long term.

As a Director of Client Services for a Digital Marketing Agency, Icon has been an absolute creative engine for our paid social accounts.

We onboarded Icon to help connect our clients with the right creators for UGC, while ensuring that messaging, branding, and asset best practices were in line with what our accounts needed from both a video and static asset standpoint.

Icon's collaborative briefing process ties together our client's needs with what a creator needs to generate the best output. I've been impressed with how flexible Icon's team has been in sometimes working with little information, but generating quality output.

Icon has allowed us to scale creative production, move quickly, and continue to improve and refine asset variations.

I loved that we could start without any upfront risk to see how it works. Once we saw the quality we signed up for the full package without hesitation.

Sharing out separate links for custom tournament scoreboards, team branding assets, and registration forms used to feel like tossing a handful of loose papers at clients. This tool pulls all those URLs into one sharp, centralized digital profile. The background image cropper gave me a slight headache by zooming in too much on my first try, but once the layout is locked, it makes sharing project files infinitely smoother.

We looked at their portfolio and decided to give it a shot. The process was smooth and the final videos were exactly what we needed for our brand.

Trying to share all your different social and portfolio links at once is usually like handing someone a handful of messy sticky notes. Their platform acts like a sleek digital business card, organizing everything into one clean, clickable hub. The mobile background image cropper is a bit finicky—it took me a few tries to get my banner centered properly because the preview doesn't perfectly match the live version. But once it's up, the page loads incredibly fast, and having a central spot to direct my clients saves a ton of back-and-forth messaging.

Great video content which was pretty much a perfect brand match! Icon really saved us a lot of time and money as we'd been fumbling with hiring UGC people individually. The service was fast and we had a bunch of videos within about a week. Recommended especially for startups.

Incredibly quick turn around. Quality of production was high. Talent selected was perfect.