Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straig... Voir plus
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Lisez les avis des autres
We've been using Icon to create UGC-style ads for our SaaS product and it's been a genuinely useful part of our marketing workflow. The turnaround is fast, the output quality is solid, and it saves u... Voir plus
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Icon has been a great partner for UGC! From briefing to final delivery the experience was smooth and fast. The editing is dynamic and polished, the human creators feel authentic on camera and everythi... Voir plus
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Icon has massively reduced the friction to producing our advertisements and has eliminated any consideration of a traditional ad agency. With our team as lean as it is, we don't have the capacity to... Voir plus
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À propos de l'entreprise
Coordonnées de contact
169 Madison Ave, 10016, New York, Etats-Unis
- kennan@icon.com
- icon.com
4,1
Bien
81 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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UGC content creation made simple
UGC content creation made simple - team handled everything from sourcing to followup. Price was very competitive.
1 mars 2026
Avis spontané
Réponse de Icon
Thanks so much for the review Nisha! Happy to hear we made sourcing and follow-up easy and that the price was a fit. Stoked to be on this journey with you :-)
- Kennan (Founder)
Great ads service
We have been working with Icon for a few months now and we have seen great improvements in our ads. The team is so helpful and wants you to succeed. It’s been a great partnership and we appreciate them.
12 mars 2026
Avis spontané
Réponse de Icon
Thank you so much for the kind words Jacque! Happy to hear you've seen great improvements over the past few months and that our team's drive to see you succeed has come through. So grateful to have you as a partner and excited for the journey ahead :-)
- Kennan (Founder)
Great experience
Icon is an enthusiastic and communicative team that has delivered great UGC content, implementing our ideas and revisions clearly!
12 mars 2026
Avis spontané
Réponse de Icon
Thanks so much for the review Judicia! Happy to hear our team's been communicative and that we've delivered great UGC with your ideas and revisions in mind. Excited for the future together :-)
- Kennan (Founder)
Love the Icon Team!
The Icon team has been such a great crew to work with. They are very willing to be invested in and understand our brand - which allows our ads to turn out awesome!
12 mars 2026
Avis spontané
Réponse de Icon
Thank you so much for the kind words Tracey! Happy to hear our team's investment in understanding your brand is making your ads turn out awesome. Stoked to be on this journey with you :-)
- Kennan
Ive used Icon for several different…
Ive used Icon for several different clients, starting from the OG product. It only continues to get better and better. Helps to streamline my creative testing exponentially.
12 mars 2026
Avis spontané
Réponse de Icon
Thanks so much for the kind words Richelle! Stoked we keep getting better and that we're helping streamline your creative testing across clients. So grateful to have you as a partner :-)
- Kennan (Founder)
Happy with the results
They’re responsive, easy to collaborate with, and consistently deliver good UGC. It makes the whole process simple and efficient
10 novembre 2025
Avis spontané
Réponse de Icon
Thanks for the review Aleksandr! Happy to hear we've made the process simple and efficient and that the UGC has been consistent. Excited for the future together :-)
- Kennan (Founder)
I really like working with ICON
I really like working with ICON, they are affordable and supplement us a lot of great UGC content for us to scale.
12 mars 2026
Avis spontané
Réponse de Icon
Thank you so much for the kind words Adam! Happy to hear we've been an affordable partner helping you scale with great UGC. Stoked to be on this journey with you :-)
- Kennan (Founder)
Great Experience
We have been using icon for over a month now and have had a great experience with their UGC creators. There has been some minor inconveniences because of website and flow updates, but their team has always been responsive and fixed any issues we have had. Overall, I'm not sure why there are so many negative reviews other than it was a new company trying to work some kinks out. For us, right now, icon has been great.
12 mars 2026
Avis spontané
Réponse de Icon
Thank you so much for the thorough and honest review Brad! Happy to hear our team has been responsive in sorting issues quickly and that the UGC creators have delivered for you. Stoked to be on this journey with you :-)
- Kennan (Founder)
Great experience working with Icon so…
Great experience working with Icon so far. The team is easy to work with, responsive, and the quality of the UGC has been consistently strong.
12 mars 2026
Avis spontané
Réponse de Icon
Thanks so much for the review Tiago! Happy to hear our team's been easy to work with and the UGC quality has been consistently strong. Excited for the journey ahead together :-)
- Kennan (Founder)
Auto upgraded my plan to $249/month!
I didn't like that it prompted me to invite someone to my account and then when I did it auto upgraded me from $39 to a team plan for $249/month. Not cool. Never logged in again.
11 novembre 2025
Avis spontané
Réponse de Icon
Hey Dashiel - super sorry for this. This is a terrible experience and not how billing changes should work.
The processes at the time lacked a confirmation step and didn't make it clear that inviting a user would trigger a plan change. We've since reworked the invite flow to require explicit confirmation before any plan change and we've made the pricing impact clear up front.
If we haven’t already, we'd love to refund you and make this right - please reach out to help@icon.com and I’ll personally make sure it gets processed. Sorry we blew it here.
- Kennan (Founder)
I signed up for a 3-day free trial and…
I signed up for a 3-day free trial and was offered a 4-week extension when I tried to cancel. Despite this agreement, they charged my card in full 3 weeks before the extension was set to end. This is a direct breach of their own offer. To make matters worse, there is no way to reach a human representative; their customer service is non-existent. This feels like a predatory "subscription trap." Avoid this service if you value your time and money.
29 janvier 2026
Avis spontané
Réponse de Icon
Guillermo, our deepest apologies for this experience, it shouldn’t have happened.
Long story short, a backend bug prevented your extension from applying to your account. We have since fixed this bug and audited our processes to ensure it never happens again. We also recognize how difficult it was to get in touch with us, and it’s not the standard of service we aim to provide to our customers.
If we haven’t already: please email help@icon.com and we’ll refund you in full immediately. Going to make sure everything is sorted properly - would love to earn back your trust.
- Kennan (Founder)
poor quality AI cant cancel
poor quality AI. no cancellation self service.
1 septembre 2025
Avis spontané
Réponse de Icon
Hey Joanna, we apologize for the frustrating experience with the platform.
To be honest, the AI toolset we built in 2025 wasn't capable of consistently meeting quality standards. We now work with real human creators with human review in each step throughout the creative process and the output quality has drastically changed.
The cancellation process was also annoying. Making you email support instead of letting you cancel on your own was a terrible friction point and we apologize for wasting your time. We've finally built self-serve cancellation directly into the dashboard so it's just a single click.
If we haven't refunded you already, please reach out to help@icon.com and we'll process it immediately. We’re always here if you ever want to give us another look :-)
- Kennan (Founder)
dreadful
dreadful - total scam. I signed up for the three day trial, then couldn't even access my account once they had my credit card details to cancel it. Like other reviewers here - this is a total sham operation - avoid at all costs
1 décembre 2025
Avis spontané
Réponse de Icon
Our deepest apologies for this. Getting locked out of your account is a terrible experience and should not have happened.
Long story short, we had a serious bug during the trial-to-paid transition where some users couldn't get back in to manage their subscriptions. The access issue has since been fixed and we’ve added a clear, self-serve cancellation path so that cancellation will never be an issue.
If we haven’t already, please reach out to help@icon.com and we'll refund you in full and walk through what went wrong. We worked hard to make sure this never happens again :-)
- Kennan (Founder)
Réponse de Icon
Hey Ted, we are so sorry for this experience.
To be honest, the AI tools we offered in 2025 simply weren't delivering the quality we promised. Since then, we've completely shifted away from the AI ad model. We now work with real human creators with human review throughout the creative process and the output has vastly improved.
We gave you a terrible initial experience. If you're open to seeing what the product looks like now, I'd love to show you and make this right. Appreciate the honest feedback either way :-)
- Kennan (Founder)
A complete scam,never register on this…
A complete scam,never register on this site and, above all, never enter your credit card numbers.
14 novembre 2025
Avis spontané
Réponse de Icon
Régis, we are sincerely sorry for the disappointing experience. I can completely understand why you/team felt like this was a scam.
To put it simply, our early billing flow failed to require explicit confirmation and our cancellation process itself was buggy.
This is now fixed: we’ve added clearer billing confirmations before any charges and self-serve cancellation in the dashboard. We now make sure that our customers are fully aware of any plan changes + of their cancellation options.
None of that undoes your bad experience and it's totally fair for you to be skeptical until we earn your trust back. If we owe you a refund, please reach out to help@icon.com :-)
- Kennan (Founder)
Réponse de Icon
Alliance Connectivity, we are really sorry we left you feeling this way and we apologize for the frustrating experience.
A lot of our issues stemmed from poor output quality as a result of depending too much on AI in our workflows. We’ve fixed this by adding a human in the loop; output quality has drastically improved.
If you're open to sharing specifically what went wrong for you, please reach out to help@icon.com. We'll process a full refund where appropriate and make things right. Appreciate the honest signal :-)
- Kennan (Founder)
Tried it because my boss asked me to…
Tried it because my boss asked me to and it was a total fail. Nothing worked as they said it should. You can't edit any of the ads. Half the time they don't even load. I messaged support and they said "it was a known issue and they'll pass it along to the eng team". No actual help or a timeline for things to be fixed. The bad ai ads did provide some entertainment for me and my coworkers. We had many laughs over the fails.
Then I cancelled within the 3 day free trial and they charged us $199 for "50% off 3 months" which I never agreed to. Very scammy
23 octobre 2025
Avis spontané
Réponse de Icon
Kate, we are so sorry for this. Output quality should have been much better, and you should not have gotten overbilled.
We’ve since fixed the billing flow to require explicit confirmation. We’ve also pivoted away from the AI-only workflow that caused those ad quality issues. We now work with real human creators and incorporate human review throughout every part of the creative process, and ad quality has drastically improved.
If you haven’t received your refund yet, reach out to help@icon.com and we’ll get it done today. Would love the chance to earn back your trust :-)
- Kennan (Founder)
Not What It Seems
AI generated ads make Icon AI look great but don’t be fooled. I signed up for the trial, canceled before it ended, and still got overcharged. When I reached out for help I found out that the entire team I had worked with had recently quit, which says a lot.
The hype on LinkedIn seems inflated by paid bots or fake accounts. I fell for it and regret it. The CEO’s posts are concerning, especially since he encourages people to drop out of college to join his company despite the clear internal issues and high turnover.
Save yourself the trouble and run in the opposite direction.
2 septembre 2025
Avis spontané
Réponse de Icon
Kevin, we’re really sorry for the experience you had with us.
We had a billing bug that didn't register cancellations correctly - resulting in overcharges that should not have happened.
We’ve since fixed that billing logic and have made sure cancelled accounts are never charged again.
If we haven't refunded you yet, email help@icon.com and I'll make sure it's processed immediately. Working with Icon isn’t for everyone, but our current team is very committed to our mission. We’re always here if you ever want to give us another look :-)
- Kennan (Founder)
Charge money without prior consent
In addition to having quite miserable results they charged me 400 without any explicit authorization. Their support email address doesn't respond at all. Looks like there's only one guy working on it, mostly on marketing and money pulling.
14 octobre 2025
Avis spontané
Réponse de Icon
Boris, we deeply apologize. Getting charged $400 without explicit authorization and then not hearing back from support is unacceptable on both fronts.
To be honest, our 2025 billing flow didn't require explicit confirmation for certain plan changes and our support was understaffed. This was a terrible experience for our clients and we have since fixed it.
We've reworked the system so any charge requires explicit confirmation. We’ve staffed up on our support team so we can respond to inquiries asap.
Sorry we blew it here. If we haven't refunded you already, please reach out to help@icon.com and we'll process it immediately.
- Kennan (Founder)
Horrible experience
30 septembre 2025
Avis spontané
Réponse de Icon
We apologize for the disappointing experience, Jelmer.
A lot of our issues in 2025 stemmed from relying too much on AI for output quality. It was a mistake that we didn’t think we needed humans in the loop. We now work with real human creators and added human review in each step of the creative process.
I’d love to hear more about where we let you down specifically if you’re open to sharing :-)
- Kennan (Founder)
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