iFLY Indoor Skydiving UKAvis 

Still no reply , it’s been 2 weeks since requesting manager contact .. the customer service so far has been terrible , we have been patient asking and requesting contact from the manager we booked tried to move the appointment and requested a cancellation within hours from the initial booking and they have literally said they don’t care the reasons they won’t refund the vouchers back to buy a gift … due to their terrible or should I say lack of customer service they didn’t get back to us to say the time
Slot was still open , so we didn’t know we could still attend .. for this reason we requested the vouchers back so we can go elsewhere , they are still refusing we advise you we are unsure about the service from the same place elsewhere but Manchester is terrible and you should avoid if you have any issues they won’t help you and they will fob you off .. we just want a refund of the vouchers back to buy a gift … buy a gift have been in touch with you and they actually are a business partner and yet your ignoring them as well

Took my Grandson for the first time to Ifly Milton Keynes on Saturday 14th February.

Yes, as others have commented it is expensive for the actual time you 'fly' but this was not the issue for me as it was a Christmas present for him.

I paid £20.00 extra for photos and video footage and was advised that I would receive 3 or 4 images plus the video footage. What I actually received was 20 poor quality, hazy and distant images. The video footage was ok but nothing special. I was under the impression that the images might be of a professional nature, I could have done a better job taking images on my phone !!

I emailed their HQ the same day expressing my disappointment and the same day received an acknowledgement of my complaint. Over a week later I am still waiting for a formal response and have had to chase twice !

I didn't take any photos on the day as I was led to believe that my £20 would mean some nice photographic memories would be received. This was not the case and I would certainly avoid purchasing their photographic package.

This has soured what should have been a memorable time for my Grandson.

Maybe leaving this review online will speed up a response.....

Absolutely love ifly Basingstoke, Jordan is a great instructor, professional and clear instructions given. Highly recommend giving this ago. Alot of reviews say its expensive, I think the first intiall flight is but the return vouchers are a really good offer. There is also the option of joining the ifly club which you get event nights of free flying throughout the year. There is also an app IBA flying to keep track of your progress which you will need if you decide to keep returning.

A new experience for myself & my husband. In our 50s, I have a mobility disability but still did it with a high fly too.
Harder than it looks but our instructor Richard was great at communicating, clear and we felt totally safe. It's harder than it looks but well worth a try.

It was a fun experience overall, but the extortionate add-ons really spoiled it for us. At the start, you’re told that a “high” flight costs extra £20 per person, on top of what you’ve already paid. Given the size of the tunnel, I expected the “high” flight to actually go significantly higher. In reality, the instructor only lifted participants about 5–6 feet into the air, compared to the standard 1–2 feet included in the basic package.

Considering the instructor is already in the tunnel with each participant as part of their role, it’s difficult to understand how such a high additional charge can be justified for what feels like a minimal difference. It came across as an unnecessary upsell rather than a genuine enhancement to the experience.

I would strongly recommend asking the instructor to clearly explain what “high” actually means before going in, as ours gave no real indication of what to expect. This add-on ended up costing us an extra £70, which left a sour note on what should have been an exciting experience. Unfortunately, because of this, I wouldn’t return.

Everything is an upsell..
You pay extra for a flight to the top at £20 each..
However this comes out of your original 60 seconds..
So you are paying an extra £20 to go a bit higher within your original miniscule time..
Under airkix or what is was called before, it was included in the price..

Happy to pay extra for extra to go to the top. Not to use the same original few seconds in the air though..
think we were offered 10 upsells from entering the door until leaving..

Edit..
Forgot to say that the upsell doesn't just end when you walk out of IFly, you'll also get the upsell when you get home, via email for pictures and videos of the day.!!

Plus the reply from IFly is a joke..
It's not about what the customer wants..
It's about making much more money with all the upselling..

Maybe IFly should run a survey or focus group from customers.
Simple question..

Would you pay £20 more each for a decent flight time and everything included ?
Or would you like it £20 cheaper for a shorter time and expect the upsell for a family of 4 to be over £200..

I wonder what customers would say..

I'd love to meet these business owners coming for a meal in my restaurant..
I'd ask if they wanted a seat ? £10 extra
Would they like cutlery £10 extra.
Would they like their foof hot £10 extra.
Would they like a plate each £10 extra, free to share same plate.
Would they like a glass each for their drink £10 extra, free to share same glass..
Would they like us to wash their plates at the end, £10 extra..
Would they like the candle on the table lit, £10 extra.
Etc etc

Had return flights booked for my 2 sons over Christmas. Unfortunately they both came down with norovirus so I called as soon as iFLY opened to advise that we would be unable to attend. Spent £100 on the return flights only to be told that we have lost our money and there is nothing that can be done to re-arrange the flights. Asked for a Manager to call me to discuss, still waiting. Absolutely disgusting company/policies! Wont ever be returning. Be very careful when spending your hard earned money with this company.

15-Jan: Still no contact from a manager. Calls are dealt with in order. Must have an enormous amount of complaints!!

We travelled two hours to attend a booked experience with iFLY Indoor Skydiving, which was a Christmas present for my son. On arrival, we were told there had been a power cut and the experience could not go ahead.

While I understand that a power cut isn’t necessarily within their control, it also wasn’t our fault and the service we paid for was not delivered. This was meant to be my son’s special day out, so we then had to scramble to find an alternative activity at short notice.

I contacted iFLY twice by email simply requesting a refund, as they were unable to fulfil the booking. Unfortunately, I received no resolution response at all, I was told it would be escalated and now crickets!

Because of the lack of communication and failure to resolve the issue, I am now having to pursue a Section 75 claim through my credit card provider, and if necessary, a small claims court action.

The cancellation itself was unfortunate, but the real disappointment is the complete lack of customer service afterwards. A prompt response and refund would have resolved this easily.

Went to ifly Manchester. Our instructor was really good.Thats where it stops! I paid an extra £70 for me and my granddaughter for full height flight. When another instructor came in to do the higher flight he only took is quarter of the way up, which spoilt the granddaughters experience as this was what she was looking forward to. Then we were told the printer was broke. So certificate would be emailed .
At the end we were told sorry we didn’t have much fly time because the place was overbooked, which is our fault? I enjoyed the little we did but for the £170 for 2 was extortionate as we didn’t get what we paid for . I emailed support team and they did reply saying sorry to hear this and they would pass on to management but unsure what will be done and it takes time to get back to you with an answer. Obviously have a lot of complaints .
I would just be happy with the £70 extra refunded we paid and did not get .

Good fun just wish you got more for your money seems to be very expensive

Drove 1 hour to basingstoke ifly for my wifes birthday treat getting the 2x flight + vr package as well as photos/camera upgrade.

On arrival there was construction work being carried out right next to the viewing area.

Liam was my wifes instructor participating in a relatively large group. She was told the same instructions as everyone else (despite being the only one who will be using the VR package).

She was told as was everyone else that everybody was welcome to go up higher if comfortable at additional £20 cost which was fine for her.

As it was a large group they were all taking it in turns on the 1st go which was fine however my wife was made to wait until the very end when everybody had finished their 2nd flight and 3rd and 4th flights if they paid for it and each time it was her turn she was sent to the back again making her uncomfortable.

When it was at the very end the instructors had issues with the VR before handing it to her and she said it was foggy and blurry and completely unusable and was not offered to go high at all despite being told at the start she can.

Liam told us afterwards it was his mistake and that it was due to the VR.

The icing on top was half the videos and pictures were blurry and unusable as well. We complained to reception who offered us a consolation flight but we had to wait another hour which we didn't have.

This has to be one of our worst experiences and i'm absolutely disgusted and appalled at the amount of money we've paid to be treated as worse than an afterthought.

Will not be coming back.

Went a week or so ago , they were having work done and was not told , the fumes from the glue and possibly MDF were very strong setting off headaches and watering eyes . Have emailed them but no reply , customer service is non existent.

Trying to delete

Booked a full package including high flights and videos for my birthday. The high flights weren't available on the day, apparently because the instructor wasn't available. Have called and messaged multiple times - they've agreed i can have the replacrment flights and videos but seem unable to respond on rebooking. Have given up!

We attended on time and had booked super jumpsuits. The suits were ill fitting and poorly designed and knockoff then the original character. Not worth the extra money. We complained and were promised a free video from the videos which was never made accessible to us. Even after messaging afterwards. We also shared the space with someone who had been before and the person was given double the amount of training that we were.

Just be careful with the extras when you get there. The flying high for £20 lasts for 10 seconds and goes to a height of about 10 feet. The time is already taken from the time you have already paid.

Such a good day, shame it was overshadowed by the shocking lack of customer service.

Let me explain.......
I had a great day with my children the staff were amazing and professional and fearne was top notch. So after their flights I purchased additional flight vouchers.nothing wrong there you would have thought but.......

Unfortunately my children have both decided they don't want to go indoor skydiving again as it's not for them. So I sent an email to the support team explaining this and asked as it is within my 14 days cool off period can I have my money back?

3 days no response so I called the helpline and got told head office don't issue refunds it's the branch and was assured the management will call by the end of the day, another 2 days......nothing. so i call again only to be told I wouldn't worry about if it goes beyond the 14 days as long as it is logged I should still get my money back .

Over 14 days for a refund......a joke!!! I said it's my money and quite a bit. I have since sent another email so lets see what happens.

We drove 2.5 hours and spent £160 for 2 of us to fly for x2 goes of 55 seconds.

It was an absolute waste of time and not worth the money. If it was 20-30minutes each, I would have been happy.

We had a room full of people watching us and it was very pushy, trying to upsell and spend more money. We brought the photos but they are utter crap.

If I was going to spend £160, I’d rather have a day out somewhere. 4 minutes at £40 per minute, it extortionate. They made us lock our phones away at the start before suiting up, so we couldn’t take our own images either.

1 giant con. The car park isn’t free either. Anyone who’s happy with this is either rich and spoilt or has very low expectations.

Tedd was our instructor today and he was lovely. fab experience

I enjoyed the experience for the most part, have done it twice, at Milton Keynes and at the O2, and both times have purchased tickets for next time upon leaving as it's cheaper if you buy them on the day post-flight..
However..
the second time around the expiry on the tickets was much sooner than the previous year, and whereas yes, they do encourage you to book in asap, me and my misses don't have the luxury of knowing when we're going to be available in the coming months. Suffice to say, my tickets expired before I could use them, despite me realising that was the case just BEFORE they expired (the reminder emails were going straight into my junk folder) and attempting to phone ifly customer services twice, once BEFORE they'd expired and again a week later after they had expired, but on both occasions, after a period on hold with no answer I was channeled into leaving my details on an answer machine under the promise that I would receive a call back.. which of course to this day, well over a month down the line I've still heard absolutely nothing! So that's a perfect waste of good money that I'll likely never see again, thanks. I don't understand why the tickets should expire after five months, we've paid for the experience and now ifly just keep the money and say 'sorry mate, that's just how it goes..' Frankly it's ridiculous, and shouldn't be allowed. It's a bloody racket is what it is, so just beware that you know exactly what you're getting into before you decide to fork over your hard-earned to this company.
The experience includes two one minute flights for your money, and that is all. I knew that in advance, and I accepted it as an expensive experience. The fact that the pictures and videos of the flight are an optional add-on at a premium and not included in the price is an absolute JOKE, it's not like there's hard copies or anything, it just a digital transfer through an email link, it literally costs the company zero to produce these, or some penny's at an absolute push, it's just one big hard sell moneygrab 👎
The high-fly experience is also vastly overpriced and really not worth it unless you've got money to burn for few seconds experience.
All that said, the staff were all friendly and helpful and just doing their job, it's not their fault the company seems to care more about milking you for all you're worth than customer satisfaction or communication. The first time we bought after-flight tickets for 'next time,' we had a good nine months before they expired, and if memory serves, we actually received a phone call from the company some weeks in advance warning us as such, so why hasn't that happened this time around, and indeed why has the expiry date been massively reduced?!?
It's a decent albeit short and pricey experience, but know what you're getting before you buy eh..