iFLY Indoor Skydiving UKAvis 

The I-Fly experience was very enjoyable and made all the more so by our instructor Josh Toyer, who was excellent and really took care to make it special - this alone warrants the five star review.

I-Fly as a concept is good but the additional charges do mount up. These are announced very fast, once you have your helmet on and earplugs in and you are excited to get going. It is very easy to get taken along in the excitement so you need to have reasonably deep pockets if you are going to have the full repeat flight and the high-flying experience add-ons. I think this kind of pressure selling is bordering on unethical but it did not spoil the enjoyment for us personally.

Clean and well organised venue at the MK centre and safety was a clear priority. Staff were friendly and helpful.

Dreadful customer service. They care more for money that safety. Supposed to by flying tomorrow at O2 but one of our party hurt themselves so cannot flu. HAVE CONTACTED CUSTOMER SERVICE SEVEN TIMES IN LAST WEEK AND BEEN IGNORED
Funny how when I had questions prior to booking I got almost instant replies...but once theh have my money no replies.

Terrible company, I bought this as a surprise for my wife who subsequently had a panic attack on site and had to seek medical attention, despite this ifly only offered rescheduling and no refund at all, not even a partial refund. disgusting customer service - AVOID!

Review of iFLY: Extremely Disappointing – Pursuing Further Action

My experience with iFLY has been nothing short of appalling. I purchased a voucher over a year ago, spending more than £100 for an experience intended for my disabled child. From the very beginning, the code did not work, and despite repeated efforts to contact iFLY via email and phone, I was met with unacceptable delays and a complete lack of resolution.

When they finally responded—months later—they claimed the voucher had expired in October, despite my attempts to resolve the issue long before that. As a "gesture of goodwill," they offered to reissue the voucher but only if I paid an additional £50. This is absolutely outrageous given that the problem was entirely their fault, and it feels like nothing more than a money-grabbing tactic.

This experience was incredibly upsetting, particularly for my autistic child, who was so excited about the sessions. Instead of delivering on their promises or resolving their mistake, iFLY has only caused frustration, stress, and heartbreak. Their complete disregard for their customers—especially families with disabled children—is shocking and unacceptable.

After reading that 66% of reviews for iFLY are negative, it’s clear this is not an isolated incident. They claim to assist customers on platforms like Trustpilot, but my experience shows otherwise. This company seems to rely on excuses and delay tactics rather than providing the service people have paid for.

As a result, I will be contacting the Citizens Advice Helpline to seek guidance on getting my money back and will also be reporting iFLY to Trading Standards for what I believe to be fraudulent practices. I encourage others who feel scammed or misled to do the same. Companies like this should not be allowed to continue operating in such an unethical manner.

I strongly advise anyone considering iFLY to think twice. The lack of professionalism, accountability, and basic customer service is astonishing, and the stress they have caused is unacceptable. This is not just disappointing—it is unacceptable. Action needs to be taken to prevent others from enduring similar experiences.

— A determined and deeply dissatisfied customer.

So me and my boyfriend just recently went to the ifly experience in the o2 and his family members has booked it for us in advance, we arrived there and went through instructions and put our outfits on. We loved the experience overall but just as we was about to leave after getting our certificate, we was told we had to pay an extra £20 per person on top as we both had 3 flights where 2 of them was normal flights on the floor and one of them was higher up with the instructor ( Ryan ). We complained to them and tried to get somewhere but they kept giving excuses and defending themselves saying they told us on the briefing and even “ pointed to the screen”. I am very disappointed I do not recommend this as it is a very big scam and not worth the money. I think it should be half the price and if it is £40 per person then it should either be longer flight or more times to go around.

Waste of money . Paid for two people and spent 2 mins each with another group of four in wind. Rushed in and out. Started st 7pm and all over by 7.15pm for six people . Paid for the video and photos and was sent wrong person in video and photos . Never again .

Firstly to say this was a fun but vastly overpriced experience. Staff were welcoming and not pushy, but the whole experience felt like a conveyor belt of money making. Overall experience too short, not enough proper instruction and the high fly experience was a rip-off at £20 extra for a couple of spins - this element leaves a very bad taste in the mouth. It should be included in the experience. Puts you off returning.

My daughter, who is 8 years old, was left quite distressed after her
session. During her flight session with Instructor Abi, my daughter experienced a severe headache and panic attack. She indicated her discomfort by
giving a thumbs-down signal during the high-fly experience, but despite this, she was still taken up to the top of the tunnel. Both her friends and I noticed her signal, so it’s concerning to hear
from your reception staff that instructors may have trouble seeing these cues clearly. If that’s the case, it raises serious questions about the safety of your operations.

Additionally, my daughter was not provided with a proper closed helmet like the other children. Instead, she was given an open helmet with
goggles, similar to those worn by adults. This seems unsuitable for a child, particularly when going to the top of the tunnel. As a result, she felt like she couldn’t breathe properly, which further contributed to her panic attack. This experience not only caused her significant distress but also ruined our day, as she was unable to enjoy the rest of the session due to fear and pain.
To add to our disappointment, the instructor did not check on my daughter after the session to see if she was alright or if she needed medical attention. The focus seemed to be solely on charging us an
additional £20 for the high-fly experience, rather than ensuring my daughter’s well-being.

Please don’t be too excited before you read this review.

I thought this would be a great experience but I felt robbed. I choose the “Kick-start for 2” with my son and this should be what you expect…

Up to 2 people
4 flights
Perfect for sharing, this special offer package provides a great introduction to Indoor Skydiving.
Package is for 2 people, or can be flown as an extended experience for 1
Equipment hire
Flight certificate
Equivalent free-fall time of 3 real skydives per person

First during the video they mentioned the cleanliness but the helmet was absolutely disgusting dirty …

Also when is your turn you enter with a group of people so all you do is just one flight for 1 minute and that’s it then they ask you if you want to fly high and charge you £20 😳 each person? !!!

So why do they say up to 2 people 4 flight?

Do you really want to go again? No!!!

Very terrible experience. Hidden extras at unreasonable costs. Will not be visiting again.

Absolutely rip off, boring as hell and they sent us the incorrect video that cost £10. Instructor was lovely but it wasn’t worth the cost and they failed to tell me it could only be booked at particular times.

Absolutely disgusting how they get more money out of you.
Please be aware that when you are there especially if you take your children. They will ask them if they want to go up and then the parents get charged £15 each time so £30 in total. Photos are on email and only last for so long and none of them really good.
When you complain they do not care about it only your child did this. Have emailed their customer services to just get a response from an AI computer generated response.

Borderline fraud...

Decent experience, spoiled by the underhand money grabbing tactics...

As some others have stated in the reviews, they try and catch you out by sneaking in paid "extras". Mrs had her flying experience all pre-booked and paid for by me, clearly opting out from any extras. But once she was in the middle of her experience (fan blowing, helmet on) apparently she was asked and claims she accepted to have a high-flying, which is basically going up 10m in the airbin the middle of her 30s flight. On the way out you then get stopped on the pretence of issuing you a "certificate" and will be told "by the way you owe us £15". It was quite clear that the front desk staff has been "trained" to do this.

It's a shame they have to do this, left with the feeling of being tricked. Otherwise this is a very decent experience.

After visiting iFLY and spending over £150 with my family, I purchased a £100 voucher, after this I got pregnant and couldn’t fly, I emailed to ask for an extension due to the circumstances, no reply. After complications with the birth, the doctors advised me not to do a lot of things for many months, once I made a full recovery and the doctors gave me the all clear, I emailed iFLY once more, no reply. I emailed 3 more times, I finally got a reply, and they responded ‘As a gesture of goodwill, I would like to offer you a 50% discount on any of our return packages’ - They wanted me to spend even more money. Awful customer service.

Well I have a great morning out at Milton Keynes iFLY -The staff very polite, very helpful, very professional
Specially large thank you to the instructor Steve - you are just awesome
Thank you all iFLY team you are worth more than 5***** raiting xxx

"I had a terrible experience. I do not recommend it to anyone. The staff was indifferent. I politely asked to be given a smaller-sized suit because I couldn't even walk properly in the one provided. The instructor, who was also indifferent, simply said no, even though all other participants were dressed appropriately according to their sizes. My Husband tried to talk to them, but we were still told no. They are only hungry for money and don't care about anything else."

This should effectively convey your dissatisfaction and the issues you faced.

At the O2. Sam the instructor was calm and attentive under time pressure (including the time to ensure people were comfortably kitted out) and doing his parrot routine every 30 minutes!! A lot of the negative experiences reported by others should be considered - the booking system and confirmation system is very clunky - I suspect that telephone access may not always be easy. Yes they just give you two short 'flights' and if you want to go up the tube that's plus £20 a pop. But as an experience, its different and can lead you into other things. It's like a lot of physical experiences - it takes some time to get coordinated - but on our session you could see kids and adults go from discombobulated wabblers to relatively stable flyers in the short intro. Yes its a busy production line - don't screw up on getting there on time!

Rubbish, don’t waste your money. Awful manager at reception. They owe me £155 which they won’t refund, scam

They say the flight time is equivalent to 3 free falls. They should just say that each of your 2 flights last one minute. Then if you opt for the high flight at an extra cost, this is not additional flight time but instead of. Their instructors are friendly enough but I presume this is their tactic to extort money from customers for extras and future "discounted" flights. Honestly we spent more time putting on the equipment than we did in the air. IFLY need to review their practices if they want repeat customers.

There is no time added when flyers are changing, instructor was pulling out my son 5-7 seconds before already tiny time of 80 seconds where passed, they literally stealing money as instead of purchased fly time of 4 minutes my son only got 3:41, 19 seconds where stollen for no reason, but to steal few pounds from every flyer. This I call scummy business practice