iFLY Indoor Skydiving UKAvis 

What an absolute rip off. Disgusting!

We purchased vouchers from Virgin Experience for £69.99 for x2 flights for two kids. I am still in shock, we travelled to Manchester from Scotland for the kids to have about 30 seconds in the chamber. My son got a fright as his face was too close to the ground and he wanted out, he was not allowed to go again. So, after 30 seconds that was it done. They were held close to the ground the whole time, too many people in the group. After each group member, a couple would enter and spend time doing flips etc in there which wasted alot of time. Hours spent checking in, safety chats, watching pros enjoying it while the paying customers just sat around. Spent £140 for the kids to only have a few seconds in. Will never return. Would NOT recommend this complete rip off. The extra £10 to go slightly up is a massive scam

The family had a great experience! Zac at Basingstoke was a fantastic instructor.
However, it is very expensive. They do offer discounts on repeat visits.... but still pricey.
We will be back - but not as often as we'd like due to the money.

Ifly cancelled our booking due to them having staff shortages. We requested a refund as we were in London for a family holiday and not from England. The staff said this was not their policy to refund and we could visit another venue or time. This I could understand had we cancelled, but Ifly cancelled the booking due to a company issue, and as a result we were to receive no refund! Requested to speak to a manager and I was told it would be up to 5 days for a call back.....5 days for a supervisor on the floor to call me back. An absolute disgusting level of customer service, a company that takes your money and runs and blames the customer for company failings!

I was apprehensive but my instructor Craig at Basingstoke made me feel at ease. I felt a bit embarrassed when I had a wobble and grabbed on to him but he made sure I finished on a positive note. This is definitely an experience to add to anyone’s list to try.

Family loved it but pricing is ridiculous. £10 extra for 5 sec higher flying, a total of £60 + £45 for vids and photos making it a £350 experience for 6 mins in the air. crazy price for the experience.

We took 5 grandchildren over half term to I FLY in Basingstoke as their birthday presents. I wish I had read the trust pilot reviews as we would agree it was very poor value for money. We paid £256.00 as we had to book in advance to secure a date for them all to come. I said they could have 1 trip up the wind tunnel which was another £50 and for two flights at less than a minute each it was a total rip off. Too many people per session, management fault, not the staff instructing. Each flight should be 2 minutes long for the children to get to enjoy the experience, it was fun but just far too short.We will not be going back.

Our family had a fantastic experience. The instructors were super helpful and skilled.
We are certainly coming back.

Amazing experience!

Its worth to try at list once. Adrenaline at peak and fun at max.

iFLY BASINGSTOKE

Instructor Jordan Price and Liam behind the fan buttons they doing a fantastic job. Both really professional and they manage to keep the fun up.
Life in a different way.

Update to my review. After my terrible experience at iFly O2. I phoned customer service to complain and suggest they refund some of the £280 I paid. I ended up speaking to the same Manager at the O2.

I think he finally understands my point about this not being value for money. He didn’t get that to ask parents mid 1 minute flight for an extra £20 to go up high for 6 seconds was emotional blackmail.

He offered me 2 free flights as a gesture of good will. But I would still have to pay the extra £20 for the 6 second high flight. So that would be £80 for 4 high flights within the 1 minute of flying time. 2x 1 minute per flight, so 4 in total. Cheaper than £280, but still not value for money or a good experience. I don’t want to support iFly so don’t plan to use these free flights.

Please don’t waste your money with iFly. Their pricing policy and attitude stinks. The experience is lame.

There are so many good things to take your children to. iFly is NOT one of them.

This is a scam. We took our five year old son and it only included one go, the instructor asked him directly if he wanted to go again and again (costing £20 per time) and he was in tears when we had to say no. It ruined our day. After saving up for the experience we were left feeling like the bad guys for not paying more and more. They were out of order for asking our son if he wanted to go again when it wasn't included in the price. Avoid avoid avoid.

I was petrified! The staff from reception desk to the instructors were really encouraging. The pre videos and instructor pre flight chat help you to understand what to expect. Craig was a great instructor. He helped me to feel relaxed and confident to fly. So much so I opted for the high fly which was awesome. I think it's worth the money.

It's sickening that it's twice the price for the shortest flight in London than it is in Manchester or elsewhere (£100 instead of £50 on the same day).

Totally excellent experience for both myself and my daughter, the staff were so friendly and made us feel relaxed for this experience.

First, I find the 1 star reviews hilarious. "I didn't read the details or engage at all with the experience and it's definitely someone else's fault". Ignore them, iFly is amazing. It costs money to run a ginormous fan, provide kit and pay experienced instructors. You're buying an experience, not a Gregg's sausage roll.

that said, had an amazing flight with Craig at the O2. The process up until that flight was clear, the comms were great and even sent reminders. Arrival was friendly and efficient. We got suited up and felt very confident in the instruction and what was to happen. The flight itself was amazing. Craig worked extra hard to ensure everyone felt they had done a brilliant job (even if we were all over the place). Everyone clapped and cheered as everyone else came out of the tunnel. Great experience, great guide. Highly recommended. Best bit is, I can now rest relatively peacefully knowing I can probably look in control / cool if I was thrown out of a plane. May not last long, but you can't have everything.

Will was a great instructor with clear instructions and spent time with us outside the tunnel to explain the techniques.

We took our daughters to ifly for their birthday treats and it really didn’t disappoint. Jordan was their instructor who was just brilliant all round. So much fun and highly recommend.

Very disappointing paying a very expensive ticket and be able to do only 1 min in total of posture, close to the floor, grabbed by the amazing instructor David. I have been asked to pay £20 more in order to go higher for 5 sec. Ridiculous. I won’t coming back. Wasted time and money. No worthy at all.

My daughter had 4 minutes of flight time booked, and my son 2. Instructor suggested she takes the 4 minutes as 2 of 2min. My daughter didn't get on well, so she was in the wind tunnel for 30 sec first time, then 40 sec the second. The instructor did not offer her to try again (and again), so she can at least have 4 goes (4 attempts at 1min), and she didn't offer my son extra time (he absolutely loved it and did very well in there).
I felt we were robbed tbh, considering they're selling one minute flight at £14 as a discounted rate. I contacted the centre after, to be told they can only go with CCTV and the instructor's word, and they said that they offered my son extra time which is an outright lie.
They've said they cannot offer refunds as the vouchers were "booked and flown". I have had a few emails back and forth with a receptionist. The manager, despite initially emailing me to query my low score on feedback form, has not engaged in the conversation at all.
My son also wanted to do the hifly add-on, and got overlooked. Despite the fact that I knocked on the glass and brought it to the instructor's attention, and she understood me, she proceeded to do the instructor demo flight.
On both counts I have basically been called a liar (the instructor's account was different to mine), although they referred to it as a "misunderstanding".

It is a shame, as the experience itself looks awesome. But given our experience I would not recommend i-fly Basingstoke! I drove for 2 hrs to get there for the experience, what saved the day was the Aquadrome next door!

Terrible experience my daughter was so excited to do this flight but was scared by the instructor putting a signal so close to her face she left the tunnel in tears as she missed her high flight. The company will not help as we would love to come back but theh want to charge us more that we paid for the first flight! All in all we spent over £100 that day including fuel and she flew for 1 minute! Update....we contacted customer service and they suggested a deal to come back which worked put to be even more than we had paid. Thanks ifly for suggesting we contact CS! You type your replies on your negative reviews as if you care and you don't, you are just a money making machine who doesn't actually care about the customer