Ifurniture Avis 

Customer service has been excellent once again. Dece was amazing helping with the order. Great products, great prices and great customer service!!!

3 stars because I received the chairs without the hardware. And it took them more than a month to arrange it. However, in this period of frustration, Mary followed up my complaint and kept me updated all the time. For Mary its a 5 star for her costumer support.

Dece is super helpful and professional, answering my questions and providing solutions right away. I appreciated very much!

Extremely poor customer service. Communication was slow and unresponsive from the start. After I paid, my order was delayed, they advised it would only be delayed a week when in fact it was longer than originally advised.
What’s worse is the refund process — I was told my refund had already been processed, which turned out not to be true. Then I was re-advised that the refund was being processed again, meaning I now have to wait even longer to get my money back.
Being given conflicting information and false assurances is unacceptable. This experience has been frustrating, stressful, and a complete waste of time. I would not recommend this business.

Dece. Great customer service. Sorted my query very quickly. Thanks Dece for ypur wonderful assistance.

Huge shoutout to the customer service team for a hassle-free experience! Quick replies and a perfect pickup process. Special thanks to JAM—super professional, friendly, and efficient. 10/10 service! ⭐⭐⭐⭐⭐

Dece was very helpful trying to find a product from 6 months ago. Great customer service 👍

If I could put a negative I would we have had nothing but trouble we ordered a chair in store got the delivery date, paid for delivery and then a day later told oh no it’s over a month away it won’t be delivered on that date, then it arrives in Christchurch to have a rude woman in Auckland fight with me saying we didn’t pay for delivery and we have to pick it up with in two days or it goes on the floor which is not possible while my mum has cancer. Not impressed would never order from them again useless

Dece was extremely helpful and gave me lots of info, explained things clearly and gave me different options. She made sure I knew things like delivery Ts & Cs which really helped me make an informed decision. Excellent service!

DECE handled a change to an order for me. She was super helpful. Thanks very much!

Helpful online chat with a real person. Dece was able to help me on the spot while I was placing my order.

very nice service representative who kindly help me to change the paid order.

Dece provided wonderful customer service and helped to clarify many questions on cost and logistics for me. Swift and thoughtful responses, and we will definitely purchase the dining table once we have moved into our new home.

We have purchased from ifurniture a few times now and they always impress us with their range and value. We're sometimes after niche items and often ifurniture come up trumps for us and at a good price too. First time purchasing from their online store and Dece kindly walked me through the process making it stress-free. Thanks for the assist Dece, I'm sure we'll be very happy with our latest acquisition.

Shameful service. After 1 month, you have delivered my chairs without the stands. Get your service sorted. Horrible level of service. You don’t deserve even 1 star.

Polite and prompt response. Thanks, Jam.

Review (Ticket #36177):

I was in the process of purchasing furniture and had multiple issues with iFurniture:

First failure: I was told I could not use my Flexiti card without going through a credit check, which seemed ludicrous, so I used a different card and purchased less. The next day, a manager confirmed that I could use Flexiti and suggested I cancel my delivery so I could purchase additional furniture and have everything delivered at once. I agreed.

Second failure: The delivery was never cancelled, and I received a call from the delivery driver saying he was 30 minutes away.

Third failure: When I contacted customer service, they could not help, transferred me to the store which did not answer, and promised a callback within 30–60 minutes — that never happened.

Fourth failure: I requested the order be cancelled and was told the refund would be processed within 5–10 business days. I waited the full 10 days as instructed, only to discover the refund had not even been actioned.

Fifth failure: After calling on day 10 to escalate, the refund was finally processed, but I then had to wait another 10 days for my credit card to actually reflect the adjustment.

There was no accountability, no proactive communication, and no ownership taken for repeated mistakes.

Disclaimer: I used ChatGPT to help me write this clearly and fairly.

Angelica was prompt and super helpful with her responses in the online chat. Delivery time of furniture can take a while so I recommend pick-up of items if you need them in a hurry.

Dece is really helpful and has answered all of my questions about my online transaction. The process was quick and now my item is ready!