Ifurniture Avis 

Dece provided wonderful customer service and helped to clarify many questions on cost and logistics for me. Swift and thoughtful responses, and we will definitely purchase the dining table once we have moved into our new home.

We have purchased from ifurniture a few times now and they always impress us with their range and value. We're sometimes after niche items and often ifurniture come up trumps for us and at a good price too. First time purchasing from their online store and Dece kindly walked me through the process making it stress-free. Thanks for the assist Dece, I'm sure we'll be very happy with our latest acquisition.

Shameful service. After 1 month, you have delivered my chairs without the stands. Get your service sorted. Horrible level of service. You don’t deserve even 1 star.

Polite and prompt response. Thanks, Jam.

Review (Ticket #36177):

I was in the process of purchasing furniture and had multiple issues with iFurniture:

First failure: I was told I could not use my Flexiti card without going through a credit check, which seemed ludicrous, so I used a different card and purchased less. The next day, a manager confirmed that I could use Flexiti and suggested I cancel my delivery so I could purchase additional furniture and have everything delivered at once. I agreed.

Second failure: The delivery was never cancelled, and I received a call from the delivery driver saying he was 30 minutes away.

Third failure: When I contacted customer service, they could not help, transferred me to the store which did not answer, and promised a callback within 30–60 minutes — that never happened.

Fourth failure: I requested the order be cancelled and was told the refund would be processed within 5–10 business days. I waited the full 10 days as instructed, only to discover the refund had not even been actioned.

Fifth failure: After calling on day 10 to escalate, the refund was finally processed, but I then had to wait another 10 days for my credit card to actually reflect the adjustment.

There was no accountability, no proactive communication, and no ownership taken for repeated mistakes.

Disclaimer: I used ChatGPT to help me write this clearly and fairly.

Angelica was prompt and super helpful with her responses in the online chat. Delivery time of furniture can take a while so I recommend pick-up of items if you need them in a hurry.

Dece is really helpful and has answered all of my questions about my online transaction. The process was quick and now my item is ready!

Do not ever buy a product from ifurniture.
Their sales people lie about delivery times to grab the sale. 7-10 days delivery becomes 4-6 weeks and then the blame their provider for further delays.
Terrible company.
Support refuses to take calls or reply to messages once things go wrong.

I ask about the delivery time frame and delivery charge to our place. DECE assist me and she responded quick. She provided me the information I needed and appreciate her help.

Customer support is awesome. When I asked for help, they always responded quickly and helped me with everything I needed to know. Dece was a very helpful customer support person.

Had a great experience purchasing this product. I needed to change my delivery option from pickup to delivery, and the transition was seamless. Jenica provided prompt, easy and clear instructions.
This is a second time using ifurntire and both occasions has provided great service.

I had a chat with Jenica today at the Customer Service was she was fantastic ! She was very polite, quick & informative. My purchase went on smoothly. Thank you

Thankyou Jenica, you made my purchase of the Albany 3 + 1 + 1 Outdoor set so easy and your response to my questions were prompt.
I'm excited to receive it in a couple of days.

Dece was most helpful and informative and immediately understood the point of my query. This allowed me to firm up my decision regarding the item I was inquiring about and which I have now decided to purchase.

Nice fast replies. Good at giving you advice about what your after.

Had online live chat with Jam regarding my order and pick up. Response was super quick and Jam gave me all answers I required in a very short amount of time. Great service!

My sales person Mary has been so helpful since the very first phone call. I had my heart set on a couch that sold out but she helped me piece it together and source it from other stores. She had great communication and got me the best deal possible. Appreciate all her help and can’t wait to receive couch !

Great service from Dece. Was able to answer my question in the online chat function and I went through with my order based on the information provided

Frustrated that the website did not tell me we had to wait for stock to arrive from AKL warehouse into ChCh. It is also amazing that the freight to transfer that item would 4-6 weeks when I know you can import from overseas in that time frame as we do this regularly. I sent a message to cancel the order and got a generic response saying thank you for query and the item will be delivered in 4-6 weeks - so didn't actually have anyone read the message. I then went on the the live web chat and spoke through that with Dece who was very helpful and resolved the issue for me. 3-5 days I hope to receive my refund.
I would give the website a one star for not being transparent about stock availability and transit times for pick ups.
I would give Dece a 5 star for being able to help quickly.