Ifurniture Avis 

Excellent live chat customer service in terms of organising account credit/refund

Needed some questions answered and chatted customer service where Dece was extremely prompt and helpful in answering all my queries.

Excellent prices! Beautiful selection and great customer service from Jenica! Will definitely be buying from IFurniture again ! :)

Dece
Awesome help, from the staff online. It was so quick to respond to my messages and give me the details I needed.

Awesome help, from the staff online. It was so quick to respond to my messages and give me the details I needed.

This is the first time visiting this website. I got confused on something information and I gave the online chat a try. Jenica is amazing! Polite and patient. Looking forward to arranging a time to visit onsite shops soon!

We would like to commend Trista ( from the store) and Mary (online) for their great customer service. Specially after the dissapointing delivery service, firstly we paid for someone to take the furniture upstairs, when they came, they just left the boxes outside our door, had my husband didn’t prompt them about it they would have just left. The bed frame came in a box but had a lot of holes on it,it was missing x1 bolt and the side had both dents on it. But despite all the hurdles Mary helped us with a solution. Trista from the store helped us by giving us options or alternative for products that we wanted to order. Overall, product handling and delivery service are poor.

My go to in Christchurch is the iFurniture shop. They are a really great team and really efficient with shipments and customer service. My most recent trip, I worked with team member Jam and they were really helpful with my questions.
Ive ordered couches, bar stools, coffee tables and desks and they have not let me down in terms of quality and timeliness and great value for money. Highly Recommend.

Jenica. Gave me very good service. Very helpful and friendly.
My experiences with iFurniture have been great. the staff are always very helpful and knowledgeable. A large selection of furnishings to choose from. Prices are good and service is great. I highly recommend them.

I had an pickup order that I couldn't pick up anymore due to having no more space in my new place (a quick/flash move).

Even after some time passed, I was able to get the refund process sorted which I would very much like to thank Angelica for helping me with! Really appreciate it you're a legend.

Best service - thank you for modifying the order online

Ordered couch through msd and went to inquire in-store in riccarton dude was extremely rude and just keeped reapeatimg WHAT NUMBER. Then I had to ring customer service who took awhile to locate couch. 5 weeks later it arrives and the delivery driver has an attitude because there are road works down my street and barks at me to help him (the furniture deliverer) to help bring the couch inside then eyeballs at me and ignores all my questions. Couch it self was of good quality but I'm appalled at the customer Service standard

Do not purchase from this place!!! The quality is rubbish and nothing like advertised!
I purchased an outdoor set of furniture 7 months ago ($1400) and it is now fit for the tip! Ifurniture tell me the nature of the wood is to crack and turn black in the outdoors and yet it is sold as outdoor furniture and described as a 'long term asset'.
The cushion material is definitely not suitable for the outdoors. They were purchased as charcoal colour and now faded to a pale grey.Seriously!!! It is still under warranty but Ifurniture are not prepared to honor it. Absolutely shocking customer care.
I can only hope you read this review so that you do not have the same shocking experience ...and now the cost to replace along with tip fees!! I wish I had taken the time to read reviews by so many other dissatisfied customers prior to purchase.
Hard to believe this place can operate like this. Small Claims Court here I come!

I was worried about all the negative reviews but after speaking with Anna I felt confident to order a sofa suite and she arranged for it to be delivered the same week. it turned up when expected and there was no sign of damage. The feet for the sofas are stored under the sofa in a zip area. Very happy with sofa, comfortable. Thanks Anna for making the sale smooth.

Warning about Ifurniture — avoid at all costs!

I ordered a mattress and furniture combo set from Ifurniture in Calgary, and it’s been a nightmare. The mattress arrived defective — seams coming apart and stitching torn — and the furniture had multiple damages too. I reported everything within 24 hours.

Since then, it’s been over 3 months of constant delays, failed delivery attempts, and broken promises. I waited 6 weeks for a replacement sock from Edmonton that never arrived. They purposely made me wait so I’d miss the 7-day return window, then used that as an excuse to deny my refund — which is unfair and against consumer protection laws.

Their Calgary manager yelled at me repeatedly, claiming he was “trying to resolve” things despite five failed delivery attempts. He screamed over me, refused to let me speak, and harassed me so badly the police advised me to communicate only via email. I had to ask at least four times to stop the harassment.

Yesterday, the supervisor was dismissive and rude, telling me, “This has been happening too long, we already heard you.” She promised to call me back at 8 p.m., but never did. Now, when I call, they simply hang up on me or disconnect immediately.

They also tried to keep my delivery fee and charge me for picking up the furniture! Be careful — they lie about their policies and have given me at least three different reasons why they won’t accept the return.

I called their customer service 28 times in one day — most calls were ignored, hung up on, or disconnected immediately. It took them a whole month to respond to an email, and now I’m stuck in endless silence and broken promises.

They still hold my money but haven’t delivered what I paid for. I have recordings and proof of everything and am preparing complaints with Service Alberta, BBB, and Small Claims Court.

Here's what I am doing in case anyone's in a similar situation.

Contact Service Alberta’s Consumer Investigations Unit — they handle unfair business practices in Alberta.

File a complaint with the Better Business Bureau (BBB).

Consider Small Claims Court to recover your money; keep all emails, call logs, and recordings as evidence. I have recordings of all interactions with them as they appeared shady as soon as they took my money

If you face harassment or threatening behavior, involve the police or seek legal advice.

Ifurniture’s customer service is unprofessional, dishonest, and abusive. Avoid them to save yourself the stress and frustration.

Asked for more money after invoice paid.

Realised after I'd paid that this was a company based in China not New zealand, but they use .nz. so you presume great I'll get my goods delivered in a week. No way hose it'll be at least 2 mths. I was furious. Never again will I be caught out.

Drove 30 minutes to their cold showroom after seeing a coffee table online. turned up and was told I have to pay then collect from the warehouse the next day. Paid my $329 and drove 30 minutes home. Drove 30m the next day to collect from warehouse and then 30m home only to find scratches all over the table. Then found out the legs wouldn't attach properly and wobbled. Also the 4th leg didn't attach at all. Drove 30m back to get a refund.... no problem. He said 3 working days. after 4 working days I'm told we had to review the refund even though I was told instore we will issue. 4 days later i'm told it's on it's way but they have to get proof from the accounts team. So how do they know it's gone through if they need proof from accounts? told it will be in my bank 1-3 working days which is more than I was told. Terrible company, cheap furniture, cold showroom and even worse customer service.

Their website advertises free shipping to Tauranga for orders over $799. I had $1400 worth of furniture in my cart that was inline with the T&Cs displayed but the free shipping was not given. I reached out to customer service and they said they would send me an invoice with the free shipping included. Then the invoice came incomplete. I submitted a support ticket but it was ignored. I reached out again and was told the free shipping doesn't apply to my address. I live in Tauranga less than 2km from HWY2 and 4km from the city center. Needless to say, I'll be spending my money elsewhere. Misleading advertisement, Hidden T&Cs, and bad customer service. I'm pretty sure this violates NZ consumer laws too.

The service could be more improved!!The quality of the products need to be improved as well