Ifurniture Avis 

Great service from Dece. Was able to answer my question in the online chat function and I went through with my order based on the information provided

Frustrated that the website did not tell me we had to wait for stock to arrive from AKL warehouse into ChCh. It is also amazing that the freight to transfer that item would 4-6 weeks when I know you can import from overseas in that time frame as we do this regularly. I sent a message to cancel the order and got a generic response saying thank you for query and the item will be delivered in 4-6 weeks - so didn't actually have anyone read the message. I then went on the the live web chat and spoke through that with Dece who was very helpful and resolved the issue for me. 3-5 days I hope to receive my refund.
I would give the website a one star for not being transparent about stock availability and transit times for pick ups.
I would give Dece a 5 star for being able to help quickly.

Great service by Dece, very efficient and easy to understand.

The middle slat of my Sicily King Bed was broken after 2+years of use. I communicated with Call Centre CSR Mary, who generated a service ticket for review. However, there is no guarantee for the 1x middle slat of the Sicily King Bedframe. After 7 days, she communicated via email and replaced the slat-free item with approval from furniture management, although the 1-year warranty period had expired. However, the pickup instructions could have been properly & timely communicated to the Wall warehouse people early to avoid confusion. I must say, the service provided by the iFurniture company was excellent, and Mary was very good to work with.

I spoke with one of the CSR’s by the name of Dece tonight and they were awesome and so patient with my slow internet from my end! The after hours chat surely is helpful for those short for time during the day. Awesome service!

Thanks for the prompt response and answering my queries Jam.

Great quick response on line chat from Jam, Sadly the product I was after was not available for delivery, but that was my fault leaving it too late to offer a clearance item :(

Jenica was very helpful and patient with me today! and made the experience easy.
Thank you so much once again (:

Dece really helped me out ♡
I'm so excited to get my couch!

IF I COULD GIVE 0 STARS I WOULD!!!!!!! SPENT WELL OVER $3.5K AT THIS SO-CALLED AFFORDABLE STORE JUST TO RECEIVE A WARRANTY OF A YEAR AND FOR THE PRODUCTS TO COMPLETELY BREAK A COUPLE WEEKS OUT OF ITS WARRANTY. I HAD REACHED OUT MULTIPLE TIMES THROUGHOUT THE YEAR IN PERSON, PHONE AND EMAIL (WHILE STILL IN WARRANTY) TO BE TOLD TO USE THEIR LINK VIA WE CHAT (QR CODE) FOR CUSTOMER SERVICE CARE. THE CONTACT FOR SERVICE IS RIDICULOUS AND NOT EVERYONE WHO IS WELL EQUIPPED WITH TECHNOLOGY OR COMMUNICATIONS VIA ONLINE IS ABLE TO USE, LET ALONE UNDERSTAND WHERE TO START WITH CONTACTING THEIR CUSTOMER SERVICE TEAM.

Why your company chooses to do tickets rather than email direct for paper trail on behalf of the customer is beyond me!

ALL I CAN SAY IS THIS COMPANY HAS NO CARE FOR QUALITY, SERVICE OR THEIR CUSTOMERS WHATSOEVER, ONCE THEY RECEIVE YOUR MONEY, THE REST IS ON YOU. READ THROUGH THE NEGATIVE REVIEWS AND YOU WILL FIND A PATTERN OF CUSTOMER BLAME OR LACK OF ACCOUNTABILITY FROM THE STORE OR OWNERS!

FAIR TO SAY THEY PORTRAY THEMSELVES AS 'CHEAPER PRICES' COMPARED TO OTHER FURNITURE STORES, EXPECT CHEAP PRODUCTS!!!!!

TO CLAIM THAT YOUR FURNITURE LIFESPANS ARE BASED ON THE PRICE LET ALONE TELLING CUSTOMERS THAT 1 YEAR IS REASONBLE FOR PRODUCTS TO EVENTUALLY NO LONGER BE OF USE, IS ABSOLUTE ROBBERY!

PLEASE ANYONE THAT IS THINKING TO PURCHASE FROM THIS STORE, SAVE YOUR MONEY AND SPLURGE WHERE YOU WILL ACTUALLY BE TAKEN CARE OF !!!!!!!!!

I live in a small apartment, and I was happy to find furniture that fits perfectly. The designs make the most of limited space.

I just sent an email to customer service. Disgusted with the service from there sales guy. I was told if I need a payment plan then I shouldn't be in there.....I was challenged to fight, so intimidation is the ifurniture way.

Jam from i furniture answer our queries quickly. Very accommodating.

Thank you Angelica for you prompt response and assistance. Looking forward to buying some furniture.

I have a great experience with DECE!! She was kind and very fast to respond to my inquiries! Thank you DECE!!!

Had to reschedule our pick up dates and JAM was extremely helpful and prompt with the responses. That chat system is really great!

Thank you Dece for taking the time to explain the delivery process and getting my order together. I can’t wait to receive my new bed.

From the store, while choosing a furniture and during the purchase process, Tao was very accommodating and very helpful.

But, I ended up not buying a furniture due to some issues with the item I purchased, and even the alternative purchase. (Scored 4-star for the customer service, not the product)

In the end, it all went well, and the refund process was quick. It was all through the excellent assistance of Mary from customer service team. She was very responsive and prompt.