I loved how promptly my clothes were delivered and how attentive to detail the team is! What an incredibly well-run business. I am so grateful to have my clothes neatly folded at my doorstep just 24 h... Voir plus
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Lisez les avis des autres
First time user in Kent here. Reviews looked good as I was slightly dubious about handing over my card details and items to an unknown company. Needn't have worried. Really excellent service; the b... Voir plus
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I love this company so much! I’ve used their wash and fold service about 3 or 4 times now. Booking the service is so simple, there is an option to choose same-day collection (depending on the... Voir plus
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Have had an awful experience with the uk service. 3 out of 4 cream/white items came back with black marks all over them (how on earth this wasn’t checked amazes me.) When they tried to rectify the iss... Voir plus
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À propos de l'entreprise
- Pressing
- aussi dans
- Blanchisserie
- Cordonnier
- Laverie automatique
- Service de blanchisserie
- Service de retouche de vêtements
À propos de ihateironing
Écrit par l'entreprise
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Coordonnées de contact
3Space International House, SW9 7QE, London, Royaume-Uni
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,2
Bien
6 k avis
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A répondu à 100 % de ses avis négatifs
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Réponse de ihateironing
Hello HS,
Thank you for your feedback, and we are sorry to hear the bedsheets were not ironed as flatly as you would have liked. We always want you to be delighted with the quality of your laundry, so we would love the opportunity to put this right for you.
We have a customer satisfaction policy whereby, if you are not satisfied with an order, we will re-collect and reprocess it completely free of charge. Kindly get in touch with us at info@ihateironing.com so we can arrange this for you.
Kind regards,
Saf
IHI Customer Care
Great service
Great service, friendly staff, helpful and fast customer service.
I use this company on average once a week and think they’re great.
Highly recommend them
12 août 2026
Avis spontané
Réponse de ihateironing
Hello Mrs A,
Thank you so much for this wonderful review. We are so pleased to hear that you consistently find our staff friendly, and our customer care helpful and fast. It is lovely to know we have earned your trust as a weekly customer, and we truly appreciate your recommendation.
We appreciate your continued support and look forward to maintaining the level of service you have become accustomed to.
Kindest regards,
Saf
IHI Customer Care
Intimidating pregnant women!
Aggressive, intimidating and verbally abusive staff member. I would not recommend this company at all - male staff who like to verbally abuse vulnerable pregnant women aswell as drive in intimidating manner.
14 août 2026
Avis spontané
Réponse de ihateironing
Dear Alanna,
We are deeply sorry to hear about your experience with one of our drivers.
Our drivers undergo the necessary training to ensure they represent our company to the high standards we set across all areas of our business, so we sincerely thank you for bringing this to our attention.
We take any incidents that cause concern within the community very seriously. We are currently working to identify the driver in question, and once identified, the matter will be thoroughly investigated and the appropriate disciplinary action will be taken.
Once again, we sincerely apologise that this happened to you. If you would like to discuss the status of this case, our Customer Care Team are available on 020 7060 4939.
Best regards,
IHI Customer Care
I would not give any star to this…DEEPLY DISAPPOINTED
I would not give any star to this service but the minimum star is one so here we go.
As a long term customer, I am deeply, deeply disappointed in the service they provide due to my recent experience.
First of all. I placed an order as usual to have my designer branded trousers dry cleaned and I have included images regarding the stains and instructed them to clean them off the fabric. First round came back my trousers still had stain on, so I raised a complaint, I will give credit on how fast they responded and apologised and I was booked in for a re-collection for those items on the 4th Aug. I sent them away alongside other items that needs to be cleaned. I waited for a whole week, there was no news regarding my order so I called up and made another complained two days ago, again they were responsive and apologetic and immediately booked the delivery for last night. However, last night when I received my order I found out that only the complained items (3 pairs of trousers) came back, but the rest of my items have gone missing. I tried to call for 3 times to the customer service ask for help but they have been so inefficient and I still don't know where my items are. Therefore, I decide to leave this long complaint here so remind you, as a dry cleaning company providing services to customers all over the country, is this how you treat a long term committed customer？
13 août 2026
Avis spontané
Réponse de ihateironing
Dear Gareth,
We sincerely apologise for the recent experience you had with our service. As a valued customer, your feedback is very important to us, and we truly regret letting you down.
We are personally in touch with you and have delivered your outstanding items. Your case has also been escalated to our dedicated Quality Assurance Manager, who will thoroughly review the matter before reaching out to you directly to address the issues you encountered.
We genuinely appreciate your patience throughout this process. While we remain committed to making the necessary improvements to our service, we recognise that your trust has been shaken, for which we are truly sorry.
Best regards,
IHI Customer Care
They take your money and run
Ihateironing advertise themselves as able to get stains out of suede. They charge heftily for the service. I send off my item, making it clear this is the purpose of getting it cleaned. I get an email back telling me there's a stain. I email back saying that if they can't get it out they should return the item without trying. They take a week, and then return the item supposedly cleaned with the stain exactly as it was before.
18 juillet 2026
Avis spontané
Réponse de ihateironing
Dear Alastair,
We are very sorry for the disappointing experience you had with our service, and we regret letting you down.
We re-collected your white suede jacket for reprocessing in line with our customer satisfaction policy. Unfortunately, without your authorisation to use stronger treatment solutions to address the remaining stains, we were unable to carry out any further treatment on your jacket.
We never like to let anybody down, and your case has now been escalated to our Quality Assurance Manager, who will personally reach out to you to work towards resolving the concerns raised.
Best regards,
IHI Customer Care
Great experience and service!
I've been using this service for about a year now and I've really enjoyed my experience. The app makes it really easy to book an order, and the delivery is always on time and very efficient. I also really like the garment bags they use; it makes it super easy to then use them back for other orders. They also always return the items in the exact condition I want them in. I've really enjoyed the ironing service as sometimes you really have a growing pile this makes it so much easier as something to tick off your 'to-do' list.
I also find their prices quite competitive and really good. I've recently used a different in person dry cleaners and their prices were quite high and the quality not as good, so I've decided to solely use IHI from now on. Thanks for being a great company!
12 août 2026
Avis spontané
Réponse de ihateironing
Hello Rose,
Thank you for your kind feedback. We are so pleased to hear that you have enjoyed using our service over the past year, and that you find our app easy to use and our door to door service punctual. It is lovely to know our complimentary laundry bags have proved convenient, and that you are satisfied with the quality of our care, as well as our reasonable pricing.
We hold ourselves to high standards across all aspects of our business, so we truly appreciate both your feedback and loyalty. We look forward to continuing to deliver the standard of service you have come to expect from us.
With gratitude,
Saf
IHI Customer Care
Ihateironing made our recent trip to london clean and easy
Ihateironing made our recent trip to london flawless. They picked up and dropped off directly to our concierge and turn around time was very fast. They even pressed my dress and my husband's suit for a fancy dinner. Best part was I took home a suitcase of clean clothes. No post vacation laundry blues. Thanks for great service!
11 août 2026
Réponse de ihateironing
Hello Sarah,
Thank you so much for this wonderful review. We are so glad to hear that we could make your trip to London flawless, with prompt collection and drop off directly to your concierge with a speedy turnaround. It is lovely to know your dress and your husband's suit were ready in time for your dinner, and that you were able to head home with a suitcase of clean clothes and no post vacation laundry blues.
We appreciate your feedback and we look forward to serving you again whenever you're next in the city.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Mr Lovatt,
Thank you for sharing your experience. It's wonderful to know that you are pleased with our punctual door to door service.
We appreciate your support and look forward to serving you again soon, whenever you need us next.
Kind regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Cherie,
Thank you so much for your lovely feedback. We’re delighted to hear that you’re still enjoying our service and feeling spoiled. Your satisfaction is important to us.
Your continued support means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the standard of service you have come to enjoy.
With gratitude,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Anna,
Thank you for your review. We’re delighted to hear that you were pleased with our quick and efficient service and the professional care and quality of your linen.
Your convenience and satisfaction are our priorities, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon.
Best regards,
Saf
IHI Customer Care
Game changing service
Game changing service. I have used them 3 times in the space of a month to much success and honestly, it makes me want to get everything cleaned properly with them! Such a better experience and price than on the high street - delivery and pick up straight from your door. Always on time and efficient turn around.
23 juillet 2026
Réponse de ihateironing
Hello Juliet,
Thank you so much for your wonderful feedback. We’re thrilled to know that you’ve had such a positive experience with our service and that we’ve earned your repeat custom.
It’s fantastic to know that you’ve experienced such a convenient and punctual door to door service, with a timely turnaround and great value. We truly appreciate your kind feedback, and your support means a great deal to us.
We look forward to welcoming you back whenever you need us next.
Kind regards,
Saf
IHI Customer Care
Absolutely love the service!
Absolutely love the service from IHateIroning. It is just so effortless to have your dry cleaning picked up including heavy bedding and then delivered back home ! I find the pricing very affordable too and competitive. Really happy with them and will continue using them
11 août 2026
Avis spontané
Réponse de ihateironing
Hello Farah,
Thank you for taking the time to review our service. We’re delighted to hear that you’ve found our service so effortless and convenient, particularly for larger items such as heavy bed linens.
It’s wonderful to know that you’re pleased with our pricing and find it both affordable and competitive. Your continued support means a great deal to us, and we’re so pleased to have earned your trust.
We look forward to continuing to provide you with the convenient, reliable service you’ve come to expect from us.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Emma,
Thank you for your kind feedback. We’re delighted to hear that you’ve been pleased with our punctual door to door service and quick turnaround.
We truly appreciate your support and look forward to serving you again soon.
Best wishes,
Saf
IHI Customer Care
Réponse de ihateironing
Good afternoon,
Thank you for sharing your experience with us. We hold ourselves to high standards across all aspects of our business, so we’re delighted to receive your feedback on our Customer Care and the reliability of our service.
Your support is greatly appreciated, and we look forward to continuing to provide you with the standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Réponse de ihateironing
Good afternoon,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve been pleased with our communication and friendly delivery door to door service.
Your kind words are greatly appreciated, and we look forward to continuing to provide you with level of service you can expect from us.
Kind regards,
Saf
IHI Customer Care
Wouldn’t be without it
Such a time saver. App. easy to use. Collection and delivery always prompt. Great communication. Brilliant pricing. So pleased to have discovered this service!
6 août 2026
Avis spontané
Réponse de ihateironing
Hello Alexandra,
Thank you for your kind feedback. It's wonderful to hear that our service has been such a great time saver for you and that you’ve found our app easy to use.
It’s fantastic to know that you’re pleased with our prompt door to door service, customer care, and great value.
We’re so glad you discovered us, and we look forward to welcoming you back soon for your next collection.
With gratitude,
Saf
IHI Customer Care
Reliable company .Always…
Reliable company .Always punctual,laundry cleaned to a high standard and well presented
5 août 2026
Avis spontané
Réponse de ihateironing
Hello Mr Waldron,
Thank you for your kind feedback. We’re pleased to hear that you’ve consistently found our service reliable and punctual, and that you’re satisfied with our high quality standards and professional garment care.
Your continued support means a great deal to us. We look forward to continuing to provide you with the high standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
First time user... soo impressed
First time using this service and I was so impressed. Honestly thought it was a mistake when they said my laundry could be collected within the hour but sure enough someone showed up 30 minutes after booking. Everything was back to me the next day and the price was super reasonable!
3 août 2026
Avis spontané
Réponse de ihateironing
Hello David,
Thank you so much for your wonderful feedback. We’re delighted to hear that your first experience with our service exceeded your expectations.
It’s fantastic to know that you were impressed with our quick collection and next day turnaround, all at a fair price. Your convenience and satisfaction are our priorities.
We truly appreciate you taking the time to share your experience with our service, and we look forward to welcoming you back soon.
Kind regards,
Saf
IHI Customer Care
Amazing customer service!
Normally absolutely perfect! Had an issue with a garment but dealt with customer service who were incredible and resolved the issue for me. Highly recommend this company, they certainly put customers first!
4 août 2026
Avis spontané
Réponse de ihateironing
Hello Jonathon,
Thank you so much for your kind words and recommendation.
While we’re sorry to hear that you encountered an issue with your order, we’re pleased that our Customer Care team was able to resolve it to your satisfaction. It’s wonderful to know that you felt supported throughout the process and that our commitment to putting our customers first was reflected in your experience.
Your feedback means a great deal to our team, and we truly appreciate your continued support. We look forward to continuing to work hard to ensure our high standards of service are consistently upheld.
With gratitude,
Saf
IHI Customer Care
Réponse de ihateironing
Hello Olivia,
Thank you for taking the time to review our service. We’re delighted that you’ve had such a positive experience and that we’ve earned your five star rating.
We appreciate your support and look forward to seeing you again soon for your next collection.
Best regards,
Saf
IHI Customer Care
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