Ilex Alba Plants Avis 

172
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Super quick delivery, securely wrapped up, no damage, healthy, lovely, gorgeous plants. So happy with my purchase!

Noté 5 sur 5 étoiles

Absolutely fantastic order ,, beautiful plants , no pest/diseases, packaging 1 of the best I've ever received. Tracking was accurate & on time . There was even a little free gift in the box that rea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Pretty Turtle has moved in and taken over the shelf – and my heart. Both plants arrived in excellent condition, well packaged and clearly grown with care. The Streptocarpus ‘Pretty Turtle’ is lush... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Brilliant quality plants and speedy delivery. Four stars packing wasn't great for the plants more packing noodles were planted than the two plants when arrived. But no damage. Definitely look a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de bonsaïs

Écrit par l'entreprise

ilex alba is a small business with a very simple purpose. We are not looking to take over the world. We just want to share our passion for plants with you. We pride ourselves on excellence. That applies to the quality of our plants, packaging and delivery.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

172 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(172)

14 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful plants

Beautiful plants. Very well packaged and well taken care of before being posted.
Will definitely be buying more

25 septembre 2024
Noté 5 sur 5 étoiles

The absolute unbeaten best!

I bought a codonathe crassifolia and a cebu blue epipremnum on this occasion. I've bought from them quite a few times with good reason. Perfect every time. Both plants arrived within 2 days with a free pilea pepperomioides and I'm over the moon! Very thoughtfully packaged and in perfect health. I cannot praise this seller enough on their service and the quality and variety of their plants.

23 septembre 2024
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Réponse de Ilex Alba Plants

This has to be the most beautiful review I have ever received. Thank you!

Noté 5 sur 5 étoiles

Super affordable and lovely plants.

Had the pleasure of purchasing some plants from this lady at a plant show. Got home and bought more on her website! A lovely package of super affordable house plants! Thank you so much. Will definitely be using your website in the future.

16 septembre 2024
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Réponse de Ilex Alba Plants

Hi Ella and thank you for this lovely review. I shall always make a point of attending the plant shows, I get to meet so many lovely people. I have built many friendships, people like yourself are what its all about! Thank you again and hopefully I will see you again next year!

Noté 4 sur 5 étoiles

Aftercare for plants.

Aftercare for plants.
No instructions were given for the care of the plants.
They were well packed & look healthy, but instructions would be helpful as the pots are very small & will need the right pots & soil to prosper.

18 septembre 2024
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Réponse de Ilex Alba Plants

Hi Rachael. Thank you for reviewing your recent order. We currently provide care information in the plant description section on the website. However, after having read your constructive feedback we are currently processing a care guide that will be sent out with every order. Having given this some thought, it makes perfect sense and we are kicking ourselves for not having this already in place. Thank you again Rachael. We hope the plants are happy in their new home.

Noté 5 sur 5 étoiles

Highly recommended

Consistently one of the fastest dispatchers - no long wait times for your plants.

What you see is what you get - no guessing what the plant you want might actually look like.

Healthy leaves and strong roots.

7 septembre 2024
Noté 5 sur 5 étoiles

Perfection every single time

I have bought quite a few plants from this establishment and have nothing but great things to say about their high quality and very carefully packaged plants and their excellent customer service. I get email updates on my order and unexpected gifts. Previously it was a free plant and this time a really adorable flower pen. And you can add to your plant collection without breaking the bank. I love that their pricing is reasonable and delivery charges are free at £20 and not at some astronomical sum. I keep coming back to them to see what else they have regularly because it changes! Never know what wonderful specimen you can pick up. Fantastic for a plant hoarder like myself. LOVE LOVE LOVE THEM!

4 septembre 2024
Noté 5 sur 5 étoiles

Perfect

Perfect, healthy plants, arrived very quickly with exceptional packaging. Holly at customer service went above and beyond to help me with an issue I had with the courier. I will definitely be buying from Ilex Alba again.

29 août 2024
Noté 4 sur 5 étoiles

Excellent plants, rubbish packing

I bought two alocasias from this company, transaction was smooth, delivery was very quick. The attemp to pack is an A for effort, as the plants should have been well cushioned with the high quality packaging materials used, however due to the plants and soil not being secured, there was a lot of mixing and blending of soils and the packing peanuts, and one of the plants...would you beleive, the Ninja, was out og the pot all together! It would help if the soil and plants were somehow secured in the pot and also the box, to prevent movement while its travellin so it not come loose. Hopefully the owners will read this and make some changes??
A bit of mild coaxing and TLC, the Ninja is securely back in its pot and shown very little signs of damage. Will shop with these guys again though.

20 août 2024
Avis spontané
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Réponse de Ilex Alba Plants

Hi Kay. Thank you for taking the time to leave your feedback. I am so sorry the packaging did not hold up, this is the last thing we want our customers to be experiencing when they shop with us. As you can see from the previous reviews the packing of our plants is typically something we get right and pride ourselves in doing so. Your point is valid and already we have taken steps to address this. As a result of your constructive feedback all our plants are now doubly secured to ensure minimal disturbance, if any at all. I did however breath a sigh of relief to read the Ninja made it, thanks to your mild coaxing and TLC and to read that you will shop with us again is fantastic news. So, again thank you Kay, your feedback is really appreciated. Kindest regards Holly.

Noté 5 sur 5 étoiles

So impressed!

So impressed with everything about this company! Received my plants the day after I ordered them and they're in such fantastic condition, I'm absolutely thrilled. Free delivery if you spend over £20 just means more incentive to add more plants to your shopping basket! The free little succulent they threw in was just the icing on the cake. They have a fantastic selection of plants, considering the size of the business, all of them reasonably priced compared to larger suppliers. This definitely won't be the last time I order from them!

17 août 2024
Avis spontané

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