Indi Dog Avis 

Unfortunately, my experience with Indi-Dog was really disappointing. I placed an order on 29th August for a long line for my rescue dog, which we needed so she could have more freedom on walks while we worked on her recall.

I received no update about my order or its expected delivery date, despite contacting Indi-Dog several times by email and WhatsApp. It was over two weeks before I finally received a response, when I was told they were still waiting for the webbing needed to make the long line.

I was happy to consider a different colour or alternative webbing to avoid any further delay, but again I didn't receive a response when I asked how quickly this could be delivered. By this point, over three weeks had passed since placing my order.

What made this particularly frustrating was that my money was tied up in an order that I had no idea when I would receive, which prevented me from simply ordering an alternative elsewhere. During this time, we were having to manage our walks without the long line we had specifically bought to help with our rescue dog's recall training.

I eventually cancelled the order and ordered a long line from another supplier instead. That order arrived within two days, which really highlighted how disappointing the experience with Indi-Dog had been.

I completely understand that supply issues can happen, but I would have expected to be told proactively about the delay rather than having to repeatedly chase for information. The lack of communication and the length of time I was left waiting made this a very frustrating experience. Based on my experience, I would not recommend this company.

Edit: I have received an email today from them saying my order will be coming this week. My email apparently was sent to their spam folder along with others so that will be a cause for the delay.
I won't be chasing a refund anymore but being in the dark for 2 weeks does worry me.

Ordered a Police Lead and Hands Free Dog Walking Belt on 11 September. Haven't received any order status updates despite emailing twice now, the Shop phone app which is used to keep track hasn't received any details of the order soon. Haven't had any replies to my emails and I am worried I won't even be able to get my refund now.

Terrible experience – No delivery and zero communication.I am deeply disappointed with this service. After placing my order, my items never arrived. I made multiple attempts to reach out via phone, email, and WhatsApp, but received no response or order updates. Because of the complete lack of communication, I have asked my bank to initiate a chargeback. I do not recommend buying from them.

harness was made to measure we picked the colour and material trim. bit of a delay on recieving it but indi dog sent a personal message giving us the reason.
quality and fitting excellant. harness and quality as described. good conpany

I love the colour & my products were good quality. However the nose strap doesnt loosen as it should when dog isnt pulling. I feel the ring under the chin should be a little bigger to enable it to loosen more freely

No contact after over 3 weeks. Didnt respond to e mail. Goods still not dispatched

Very poor (non existent) customer service.

Purchased a harness 3 weeks ago which has a "turnaround time of 7 working days"
Yet here we are with no update to my order OR a response from my email.

No point in having (what is supposedly) a very good product if you are going to ignore your customers... you know those people who are actually spending money with you.

Terrible service, bad communication and huge lead time which wasn’t transparent when buying. Had to chase 3 times where is May delivery. Only responded to my 1st chaser and no responders were received to my following chasers.wouldn’t buy again.

Lovely colours and padding, and the harness appears to be made from strong, good-quality materials. Ordering was easy, and the sizing was accurate.

The stitching and overall finish don’t look quite as neat or refined as other harnesses I’ve bought, although it still appears to be well made. The grab handle is also much larger than on other harnesses, which makes me wonder if it could catch on something during walks.

Unfortunately, delivery took far longer than expected, and communication from Indi-Dog was poor. The tracking information wasn’t useful, email replies were slow, and although updated delivery dates were given by phone, they weren’t met. Telephone number obtained by a google search as is not available via their selling site.

The overall buying experience was disappointing due to the delays and communication, and finish of the product gets 3⭐️⭐️⭐️ only unfortunately.

Wonderful 3 point harness, really well made and beautiful padding which was needed for our dog for skin reasons. lots of advice on measuring/fitting including being able to speak to someone if required. Highly recommend

I placed an order without realising each order is made to order with a 7 day delivery. I needed the harness as we were due to go away on holiday. When I spoke to Sid she helped me choose a ready to ship harness and made a bespoke lead to match for dispatch the same day. Excellent customer service.

excellent product and really well made. if I could make one change it would be a bigger back support padding. at 36 inch waist the support just stops before the hips. not a major issue as the strap is very wide.

strong enough to easily walk to huskies on a walk. would strongly recommend

Took a while but quality is really good. Over the years I have had multiple leafs and collars goi g back 17years. There have been some small changes over the years and the only negative is the length of the martindale extension which could be longer making it easier to get off. Apart from that I wouldn’t go anywhere else for my multiple dogs

I decided to order two harnesses for my podenco after seeing that Hope for Podencos uses harnesses from this shop. Unfortunately, I have been very disappointed with the experience.

I placed my order nearly a month ago and, despite sending several emails and WhatsApp messages, I have not received any response or update regarding my order. I still want the harnesses and am not seeking a refund or cancellation, but the lack of communication has been extremely frustrating.

I understand this is a small family-run business, but customers should be kept informed, especially when there are delays. Had I read some of the reviews here beforehand, I would have thought more carefully before placing my order.

I hope the company improves its communication with customers in the future.

I have ordered from Indi-dog in the past and found their harnesses to be well made, good quality and long lasting.
The ‘Escape proof adjustable Houdini harness’ is an upgrade from the one I have previously bought with different hardware. The new version is adjustable in more places than the older version so it fits perfectly.
Thank you!

When you own dogs that are escape artists, you need a harness that is up to the task of keeping them physically safe and secure. For the past two years, Indi-Dog has completely eliminated that worry, allowing us to fully enjoy our walks with absolute peace of mind. However a proper ergonomic fit is also non-negotiable for us a both of my small/toy breed dogs attend physiotherapy. Finding a harness that satisfies exacting physio specifications while keeping slippery, small dogs secure is difficult, but Indi-Dog completely delivers. ✨

Why this brand stands out:

• Physio-Approved Design: Our physiotherapist praises the harness because it sits clear of the shoulder joints, ensuring a natural gait with no pinching or pressure points.

• Saved Me Money on Rehab Gear: When one of my dogs needed cruciate surgery, our physiotherapist assured me the harness would meet our rehab needs within the first week, making an expensive, specialised medical harness unnecessary. This advice saved me a considerable amount during a stressful recovery.

• Good Control & Support: The two-point attachment (with lead clips at the chest and back) gives me the precise control needed for careful physiotherapy and rehab walks. The fleece padding offers comfort with no rubbing or irritation.

• Perfect Custom Fit: The custom harness I ordered two years ago for my older dog—who is lean and long but broad in the chest—remains the best-fitting harness he has ever worn.

• Optional Neck Clips: For dogs who are head-shy and dislike harnesses being slipped over their ears, the neck clip option is well worth the small extra cost.

Advice for Owners of Light-Coloured Dogs:

If your dog has a light-coloured coat, consider your fabric choice. Light fabrics show dirt more easily, while darker tones hide stains but may leach dye onto your dog’s fur after repeated washing over time.

A Few Things to Keep in Mind:

• Lengthy Turnaround Times: As these harnesses are handmade to order, be prepared for a wait. The craftsmanship, however, is worth it.

• Website Option Overload: The website offers a wide array of choices for hardware, webbing, and padding. Take your time to find the right combination for your dog’s needs.

• Hardware Bulk: On my petite 3.7kg toy breed, the hardware appears somewhat bulky, but the security and fit are well worth this minor trade-off.

💡 Pro-Tip for Weight & Coat Fluctuations: If your dog’s weight or coat changes throughout the year, let Indi-Dog know before ordering so they can help you get the best fit.

Every dog’s needs are unique, so I always recommend consulting your own physiotherapist or vet with any questions about harness suitability.

Verdict

the Indi-Dog harness has provided safety, comfort, and peace of mind for us, meeting both physiotherapy standards and the challenges of keeping escape-prone dogs secure on everday walks. Knowing my dogs are structurally supported, safe from escaping, and wearing gear that genuinely outlasts the competition is worth every penny. I recommend this brand to anyone with similar needs. 🏆

The collar is great - good quality and it arrived quickly. I couldn't ask for better service.

Never had any news, never received the product nor the refund.
Don’t shop there !

I'm in love with the Houdini harness and all the leads I bought! Yes the shipment took a lot, at some point I was afraid I was not going to receive them, but when I did they saved the new relationship with my Podenco girl and I couldn't be happier. Yes, communication can be improved if there are issue with the shipping but patience is key when people are doing such an amazing job with what they produce. Thank you!

Excellent quality product. I love that the whole harness is adjustable as my dog is very deep chested. The purple colour is so rich and looks amazing against the black fur of my dog.
I know people have complained about the length of time it takes the order to arrive, but for me I was happy to wait as I am supporting a small business and my harness is being specially made, and it still arrived well within the time frame stated at the time of ordering.