Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Voir plus
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Lisez les avis des autres
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Voir plus
L'entreprise a répondu
Let me know they hadn't got the colour I ordered but within days it was all sorted
À propos de l'entreprise
Écrit par l'entreprise
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Coordonnées de contact
Unit G21, The Avenues, NE11 0NJ, Gateshead, Royaume-Uni
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Made a effect
Let me know they hadn't got the colour I ordered but within days it was all sorted
28 août 2026
Tried to cancel my order several times…
Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tried ringing several times goes to automated message so left my details, they then ship the order knowing full well I had cancelled it, but still no response.
17 septembre 2026
Avis spontané
Still waiting for a Bunty Woodland Dog…
Still waiting for a Bunty Woodland Dog Bed (m) I ordered on 01/09/26 from website which says item will be sent Royal Mail 2-3 days. Received email on 02/09 saying item dispatched and providing a DPD tracking number which doesn’t work (they don’t recognise it). Have emailed 3 times and got no response. Have also called 3 times and always goes to voicemail. Have left messages and no reply.
Beginning to think I’ve been scammed and will never see the dog bed I ordered. Great shame as I like to use independent shops where I can rather than Amazon, but at least with Amazon I’d have got my item or a reply to my query.
2 septembre 2026
This place definitely good for pet…
This place definitely good for pet stuff would recommend
28 août 2026
I regularly purchase the Good Boy Large…
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
2 septembre 2026
Great service and quality items
27 août 2026
You won’t be able to Cancel a subscription!
Had a subscription which was missing items each time it was delivered. No date on food, wrapped in black plastic bag and quality declined each time.
When this was raised they told ME to remind them to add extra to account for missing items - no apologies, no accountability.
Impossible to cancel a subscription easily and customer service does not exist! Rude, disrespectful money grabbing and poor quality - AVOID
14 août 2026
Avis spontané
Good service
27 juillet 2026
Faultless
Super fast delivery and the dog beds are perfect! Very happy to have found a new pet store
1 juillet 2026
Didn't let me know the parcel had been…
Didn't let me know the parcel had been delivered until l found it in my shed
29 juin 2026
Excellent service with fast delivery…
Excellent service with fast delivery will be using again. Thank you 😊
26 juin 2026
Deliverd on time
8 juin 2026
Got my order wrong wasn’t very helpful…
Got my order wrong wasn’t very helpful when I contacted customer service
26 mai 2026
Brilliant service
Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
11 mai 2026
Quick delivery
5 mai 2026
Prompt, reliable service.
Prompt, reliable service. Thank you Package Pets. Our border collie loves her frisbees.
7 avril 2026
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