Infinity Massage Chairs Avis 

The technician was GREAT. He replaced the cover, diagnosed the knocking sounds, and verified the presets were working correctly.

The worst service ever especially the manager Kenzo He promised me to deliver the chair in one week which I paid full for it and now 9 weeks and still hasn't received it

really enjoy using my new chair. I would recommend it to anyone looking to buy a massage chair.

Two years with my Infiniti Evo Max 4D and it needed service. Warrantee in hand I gave it a shot at home service, called for help. Received great assistance and various findings in the research led to a scheduled home service. On schedule, Jason went to work, replaced the part and explained the failure clearly. Perfect service results, it may be a little quieter now than it was.

James arrived on time. He was polite and professional. He fixed the problem in minutes. Getting in touch with staff to schedule warranty repair was simple and quick. Highly recommend!

I have had my Infinity Massage Chair for almost 3 years now. And I have enjoyed it immensely. Unfortunately, my foot/leg massager portion started to develop an oil leak. Most likely from the hydraulic lifters.

This is where actions speak louder than words. Where you see how they treat you on a repair or warranty work after the sale !? Sadly, Infinity Massage Chairs didn't score a 5 Star review. And if not for their Customer Service Rep Cody, they would have scored even lower. Also, I must give credit to Technician Martin also who came to replace my broken foot/leg massager.

Customer Service Rep Cody was very polite and immediately addressed my concerns but it was the individuals who he relied on that failed...

1. Warehouse person failed to read the shipping label and sent the wrong colored foot/leg massager.

2. Tech Martin found the order was correct and had to call to reorder (extending the repair). When I asked if he was going to take the wrong foot/leg massager, he told me it was my responsibility to call FedEx for pickup or I could drop it off (est. 45lbs 2'x2' Box) . Though, it had a return shipping label it still was my responsibility ? Mind you I will have to possibly repeat this again with the next order. Also, I had to re-tape and repair the broken cardboard box !

3. After spending 20 minutes filling out the FedEx website to now be their "Customer", come to find out they do not pick up for residential customers with boxes weighing more than 20 lbs. ! Really !? Luckily, I saw a FedEx truck dropping off a package at my neighbors house and the driver was nice enough to take it. It took both of us to lift it because of the awkwardness / weight shift.

Part 2

1. This time the correct colored Foot/leg massager was sent but we were missing some shims. When the white glove installers assembled my Infinity Massage Chairs at delivery, they failed to put in the shims. Tech Martin had one shim and made it work. Phew ! But, he still would not take to broken foot/leg massager. Said, Infinity Massage Chairs does not want tech to have parts and plus it would not fit in his car / trunk .

2. I again had to re-tape and repair the cardboard box to ship it back to Infinity Massage Chairs. I called Infinity Massage Chairs again for help. They transfer me to tech support where I talked to an individual who told me, it was my responsibilty for shipping the item back but he will make an exception this one time for me for pick up. Wow !? I thank him and waited for the call from the individual who would be picking it up. Days passed ....

3. Finally, I called again to see what is happening ? What a blessing, I got Cody again. He is truly an asset to your Company ! He apologized and remembered working on my repair order from the beginning. He saw nothing was being done and immediately got the wheels rolling.

4. With in a day I was contacted by Clyde for a scheduled pick up. Both Cody and Clyde totally understood my predicament with shipping this type of product back. Both said this why they have this service for Infinity Massage Chair Customers. Kudos to both of them !

Sorry, for the long review... I have posted previously on this site on how wonderful my Infinity Massage Chair has been. But, it goes both ways and I hope this helps future customers when deciding to purchase a very expensive massage chair. Infinity Massage Chairs, this is something you need to work on and Kody should be the lead teaching it ! Just think of my time wasted for a warrantee repair ... #thankgoodnessImretired

I have been using massage chairs from a well-known premium brand for nearly 20 years, so I have a lot of experience with massage chairs. This year, I decided to choose Infinity, and one of the main reasons was its excellent air compression massage system.

I am very impressed with the air compression massage. It feels comfortable and effective, especially around the legs. I also really enjoy the leg stretching function, which is one of my favorite features of this chair. These features give me a very relaxing and satisfying massage experience.

I also had a very positive experience with Infinity’s customer service. When my chair needed repair, Cody and Jen were patient, professional, and helpful throughout the entire process. They helped arrange the necessary parts and repair and followed up afterward to make sure everything was working properly.

My chair is now working well, and I am very happy with both the massage experience and the customer service. Thank you to Cody, Jen, and the Infinity Massage Chairs team. I highly recommend them!

Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This was my second issue after owning the chair for 6 years. My first happened in 2025. We overly use the chair for several members of my family. Probably too much. I would say it runs 2-3 hours every day. Imperial has a lifetime customer in me and my family. Thank you.

Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL problem and fixed my chair in 30 minutes. Nothing against online support - hard to correctly diagnose from 1000 miles away. I appreciate the great tag team of support. Makes me even more confident of my investment.

I have had the chair for 10 years. It is great. I had some questions regarding the chair maintenance etc. The CUSTOMER SERVICE FROM DANIEL HORGAN WAS ABSOLUTELY AWESOME!!! 5+ STAR REVIEW. He was professional, patient, extremely knowledgeable and helpful. You could tell this just wasn't his job, it was his mission to provide first class customer service. He is a tremendous asset to Infinity Massage Chairs and I appreciated the time he took with me in providing help.

My mom uses the Infinity Pro Massage gun religiously as it is the only device that will help soothe her nerve pain and arthritis. Because she works the massage gun so much, we sometimes order back-up batteries and unit heads. Heidi Connors from the customer service team has truly gone above and beyond with ensuring we get what we need. She is the definition of going the extra mile and follows through with her promises/follow-ups. Not only is she kind, competent, and patient, but she is reliable, prompt, and the epitome of first class customer service. We are eternally grateful for Heidi's help in ordering what we need and she is the main reason we keep coming back to Infinity. It is very rare to get customer service this genuine and reliable. She is awesome and deserves all the kudos!!!!

It was a fabulous smooth delivery and I love my massage chair
Manuk and team mate did an excellent job setting everything up. Very efficient and professional and they were so kind to respond to a my questions. I also want to thank Crystal for her prompt response to my ask. Awesome customer service Infinity

I purchased my Kyota Joubu M880 4D massage chair through COSTCO and the delivery guys provided outstanding service. I noticed within 3 days that the sounds and the bluetooth did not work. I contacted Kyota Support helpline (Infinity) and William had a blue tooth board sent to the house. William said if the chair cannot be fixed they would send me a new one. I got an email from the repair company and Technician Brandon installed the new WIFI chip card flawlessly. The sound is amazing. Kudo's to the Delivery Guys, William, Brandon, and Jen who followed up on the repair. Great customer service! Very satisified customer and I love my chair...it's amazing! Thank you Infinity!

I've owned my Infinity Palisade massage chair since 2021, and it has been one of the best investments I've made for managing chronic pain. It gets used multiple times every single day, and it continues to perform exceptionally well.

Over the years, I've only experienced two minor issues, and both were handled quickly and professionally by Infinity's outstanding customer service team. Their responsiveness and commitment to taking care of their customers have been truly impressive.

Because of the quality of both the chair and the customer support, I've recommended Infinity to friends and family for years without hesitation. It's rare to find a company that stands behind its products the way Infinity does.

When the time finally comes to replace my Palisade, I won't be looking anywhere else—I'll definitely be purchasing another Infinity massage chair. I highly recommend both the company and their products.

The parts were sent quickly and the service tech installed them. My chair was working again, yay or so I thought. Only 5 hours (10 sessions) of use and again my chair is malfunctioning with the exact same issues. Oh did I say this was my second service call in 2026
I am glad it's under warranty, however if I can't get my chair working as it should (and I have the most expensive model) then I would not recommend this product.

Quick response and courteous representative.

Purchased a Kyota massage chair through Costco. Unfortunately the footrest assembly started having trouble almost immediately. Called the help line and spoke with Ben. He got a part to us in 4 days and the tech, Lewis, was able to come the day after the part arrived. Unfortunately Lewis diagnosed an additional problem and the entire footrest assemble had to be replaced. Ben and the tech sorted out the details and it showed up 6 days later. Once again Lewis was there the next day, replaced the assembly and the chair is now amazing!

The problems appeared to be in the control boards for the chair and footrest (2 bad boards!), so perhaps Infinity has an issue with their supplier. That said, they absolutely stood behind their product and responded to and resolved the issue quickly.

I would absolutely do business with Infinity Massage Chairs again. Hats off to Ben and Lewis!

I love my chair! It has been great to have and helps relaxes me. It did take longer than expected to get my chair which was disappointing but Crystal from customer support was great at following up and keeping my up to date on what was going on without me having to ask for updates. Great customer service!

Fantastic customer service and follow up. I had one shoulder airbag that would not inflate and Infinity sent a service technician (Tom) out for an excellent fix. Thanks Tom and Infinity.
Infinity also did a repair follow up call to make sure everything was good.
Highly recommend Infinity!

We have the Infinity Sovana 4D DualPro and absolutely love it. During the first month, we did run into a minor issue — a sensor at the top of the chair hadn’t been installed correctly, which caused a loud thumping noise when the chair powered on. Support was very responsive, and a technician came out quickly. The fix was simple: he realigned the sensor, and the chair has worked perfectly ever since.