Two years with my Infiniti Evo Max 4D and it needed service. Warrantee in hand I gave it a shot at home service, called for help. Received great assistance and various findings in the research led t... Voir plus
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Lisez les avis des autres
Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL probl... Voir plus
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Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This wa... Voir plus
L'entreprise a répondu
James arrived on time. He was polite and professional. He fixed the problem in minutes. Getting in touch with staff to schedule warranty repair was simple and quick. Highly recommend!
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À propos de l'entreprise
Informations provenant de diverses sources externes
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Coordonnées de contact
72 Stard Rd, Unit 2, 03874, Seabrook, Etats-Unis
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,6
Excellent
813 avis
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Kyoto massage chair issues
I spoke with three different technicians over several days regarding two issues with my Kyota massage chair.
Every one of them was extremely competent, they took the time to explain different options and offered to set up a service technician to install. Speaking of which the service technician they sent to the house was also a true professional.
My only disappointment is with the chair itself. I have owned a Brookstone, an Osaki and now the Kyota. My first two chairs didn’t require any maintenance for quite a few years. It’s just a little over a year and a half with the Kyota and I’ve had two major issues already. Just wondering if these issues are common with this chair.
6 juin 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Walt,
We appreciate you sharing your experience with us. We are pleased to hear our technicians provided excellent service and support. We also understand your disappointment regarding the chair's maintenance needs. While issues such as the ones you experienced are not considered common, any mechanical product can occasionally require service. We're sorry that you've encountered two significant issues within the first year and a half of ownership.
If you have any ongoing concerns or questions, please don't hesitate to reach out to our support team. We're always happy to help.
Thank you for the Walt for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Best service repair ever
I have to say, this was some of the best service we’ve ever received when having a problem with a product. My chair is fairly new, 6 months old, when the back kneading motor stopped working. I called you. You immediately overnighted the parts, from NH to Utah. You then set us up with a repair man from Misquite, Nevada. He came in 2 days notice. Parts didn’t fix it. You sent more parts, he came back in 3 days and between service man and your tech. It was fixed. Thank you! Best service ever. Love my chair. It is so helpful on my arthritic body.
12 juin 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Trudy,
We are so glad to hear that we could resolve the issue with your chair and provide such a positive service experience. It's wonderful to know that your chair is helping your arthritic body. Thank you for sharing your kind words!
Thank you Trudy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Rick the salesman was extremely helpful.
15 juin 2026
Réponse de Infinity Massage Chairs
Hello Chris,
Thank you for sharing your experience with Rick. I'm pleased he was so helpful.
Thank you Chris for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs.
Infinity is High Quality across the board!
Infinity has done a great job standing behind their product! First Nate, then Crystal, did a great job representing the company and the quality of the service they offer as an organization.
12 juin 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Pete,
We are so happy to hear about your positive experience with our team and the quality of service we provide. Thank you for sharing your kind words! Will be sure to pass the kind words along to Nate & Crystal.
Thank you Pete for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Poor service and bad salesmanship (0 on 10)
Poor service, sleazy salespeople. It’s an overpriced chair that you can get elsewhere for half the price and better service.
Save your money buy elsewhere and don’t fall for their “$4000 off” Costco deal / it’s actually “$4000 more for the same thing you can get elsewhere”
7 juin 2026
Avis spontané
Customer Service made things Right
I love my massage chair. I have rheumatoid arthritis and fibromyalgia and this chair helps me so much!! We had a little bit of an issue when we first got it, BUT customer service contacted us and made it right. I am very happy with my chair and the entire outcome.
7 juin 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Laurie,
Thank you for sharing your experience and pleased we were able to make it right. We are so happy to hear our massage chair is providing you with such comfort and relief. It's wonderful that our customer service team could assist you. Thank you for your kind words!
Thank you Laurie for the 5-Star Review.
Happy relaxing!!
Customer Experience Team - Infinity Massage Chairs.
Received my Riage 4D in December and…
Received my Riage 4D in December and has worked great. Had slight problem with back cylinder diagnosed through tech support. Had new part shipped directly to me and had repair person call and set up appointment. He arrived exactly as requested and part installed flawlessly. This chair gets used nearly every day and works great. Highly recommend. Jen followed up on the repair as promised. Very satisfied!!!
2 juin 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Tim,
Thank you so much for taking the time to share your experience and for your recommendation!
We're delighted to hear that you're enjoying your Riage 4D and that it has become a part of your daily routine. We're glad our technical support team was able to quickly diagnose the problem, arrange for the replacement part, and coordinate a smooth repair appointment.
It's wonderful to know the technician arrived as scheduled and completed the installation flawlessly. We also appreciate your kind words about Jen's follow-up and commitment to ensuring everything was resolved to your satisfaction.
Thank you again for your patience, trust, and support.
Thank you Tim for the 5-Star Reveiw!
Happy Relaxing!
Customer Experience team - Infinity Massage Chairs
I simply love Infinity Massage Chairs
I simply love Infinity Massage Chairs! My brother surprised me with one and then upgraded me to the newer version including the white glove setup.
I had a few issues with both chairs but the Customer Service worked through them and had sent a knowledgeable Tech who resolved the issues. I’m a satisfied customer. Thank you Infinity Chairs.
11 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Ann,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your Infinity Massage Chair.
We appreciate your patience while we worked through the issues you encountered. Providing exceptional customer support is very important to us, and we're glad our technical team was able to resolve everything to your satisfaction.
Thank you for choosing Infinity Massage Chairs and for taking the time to share your experience.
Thank you Ann for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
Infinity message chair
We have owned our Infinity massage chair for a couple years now. We absolutely love it! We recently had something break in the mechanism in the back and Infinity was great! They shipped the needed part to the house right away and a technician call a day or two later to set up an appointment. It is now repaired and as good as new!
27 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello,
We are so happy to hear how much you love your massage chair and that we could help get it repaired quickly. Thank you for sharing your positive experience!
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
I wish every business was like Infinity…
I wish every business was like Infinity Chairs. They offer such beautiful and impressive chairs. You can't go wrong with them.
BEST CUSTOMER SERVICE EVER! Nick and Ben are very professional, helpful and understanding. They go out of their way to help their customers. Thank you!
20 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Christine,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with your chair and your experience with Infinity Chairs.
Nick and Ben will be especially grateful for your recognition — providing professional, helpful, and attentive service is something we truly value.
We sincerely appreciate your recommendation. Thank you for choosing Infinity Chairs!
Thank you Christine for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
My experience with Infinity Massage…
My experience with Infinity Massage Chairs has been truly amazing! From their customer service team and repair technicians to the administrative staff, everyone has been exceptionally easy to work with. Choosing to purchase our massage chair from this company was one of the best decisions we've made, as they have consistently provided reliable support and service. We feel safe and well-supported with this company, and I highly recommend them to anyone considering a massage chair.
19 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello RoseMarie,
Thank you so much for your kind words and for taking the time to share your experience with Infinity Massage Chairs! We’re thrilled that all the teams provided the support and care you deserve.
It means a great deal to know you feel confident and well-supported with your purchase. We truly appreciate your recommendation and are grateful to have you as part of the Infinity family.
Thank you RoseMarie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
My chair was defective and after…
My chair was defective and after numerous attempts to fix, Infinity came through and replaced the chair with a new one. Thank you Crystal Simons for your assistance. I love my new chair!.
8 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Leslie,
We are so glad we could resolve this for you and that you love your new chair! We appreciate your patience. We'll pass along your thank you to Crystal.
Thank you Leslie, for the 4-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Excellent service
Excellent service, knowledgeable and friendly technician (Joe).
13 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Donna,
We are delighted you had such a positive experience with our service and team. We appreciate your kind words.
Thank you Donna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
It just feels wonderful.
21 avril 2026
Réponse de Infinity Massage Chairs
Hello Mary,
Thank you so much for your kind review! We’re thrilled to hear that your experience “just feels wonderful.”
Thank you for the 5-Star Review!
Happy Relaxing!!!
Customer Experience Team - Infinity Massage Chairs.
Very prompt and knowledgeable service…
Very prompt and knowledgeable service technician was able to solve the issue and gave me a lot of information about the chair and how to beat keep it maintained
8 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Lee,
We're happy to hear that the service technician was helpful and resolved the issue effectively. We appreciate you taking the time to share your positive experience and feedback.
Thank you Lee for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Ther tech was amazing
Ther tech was amazing! Darnell kept us up to speed with every detail. Parts came and he got us up and rollling!
Thank you!
6 mai 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Dave,
Thank you for sharing your experience. We are thrilled that Darnell provided such excellent service and kept you informed throughout the process. We’re glad the parts arrived and that he was able to get you back up and running quickly.
Thank you Dave for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
So far we have loved our new chair
So far we have loved our new chair, delivery and setup went great, and we had one mechanical issue which they promptly sent someone out to correct. This is our first massage chair and it has been effortless working with customer service folks at Infinity.
24 avril 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Stacie,
Thank you for sharing your experience! We’re really glad to hear you’re loving your new chair and that delivery and setup went smoothly.
We also appreciate you mentioning the service visit; we're happy we could get that taken care of quickly for you. That’s exactly the kind of support we aim to provide.
Thank you Stacie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chair
I purchased the Infinity Synner D model…
I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really stands out is the customer service I received from the Infinity team. Both Heidi in Concierge and Nate in technical services could not have provided me with better customer service! They are professional, courteous, and effective. Thank you for that! I am a very satisfied customer.
28 avril 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Jan,
Thank you for taking the time to share your experience! We’re thrilled to hear that your purchase and delivery of your massage chair went smoothly and that you’re enjoying your chair.
We’re especially grateful for your recognition of Heidi and Nate, we’ll be sure to pass along your compliments to them. Providing professional, courteous, and effective support is exactly what we strive for, and it means a lot to know we delivered on that promise.
Thank you Jan for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
chair experience
ordered chair, then had to wait a month for it to be delivered and set up. mighty long time for a delivery. techs got it up and running. 1st time i used it found out that footpads were not there and techs didn't mention it. 1st time rollers rolled my feet i really knew it. called c.s. and was told 4 to 5 business days to get pads. rather long time to get part delivered. by the time i finished my 1st session, the foot rest became stuck in the up position. difficult getting in or out of chair. called c.s. following monday and was told a replacement actuator would be sent out in 4 to 5 business days and then a service tech would be notified to complete repair within 4 to 5 business days. i objected to the time delay and was told they try to do better. next day i had a tech come and repairs were successful. guess it's true about squeaky wheel. a general comment about chairs auto function-- not being able to lower the intensity of rollers for the programs was a hurting experience. i run everything in manual at the moment to acclimate my spine to the pressure and hope to get to use auto programs in the future. my experience WILL get better. thanks
21 avril 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Jake,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re sorry for the delays you encountered with delivery, the missing footpads, and the initial issue with the footrest. That’s not the experience we aim to provide.
We’re glad to hear that once the issue was escalated, our technician was able to resolve the repair quickly and get your chair back in working order. We also appreciate your comments about the roller intensity in the auto programs. Your feedback is valuable, and we’ll be sure to share it with our product team as we continue to improve the user experience.
If there’s anything further we can do to support you or enhance your experience, please don’t hesitate to reach out to us directly. We’re here to help and want to ensure your experience continues to improve.
Thank you again for your feedback!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
My technician was professional and did…
My technician was professional and did great fast work.
10 avril 2026
Avis spontané
Réponse de Infinity Massage Chairs
Hello Randy,
We're happy to hear that the technician provided professional and fast service. Thank you for your positive feedback.
Thank you Randy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
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