Infinity Massage Chairs Avis 

I recently had to return a massage chair due to health complications, and the team at Infinity Massage Chairs was incredibly supportive throughout the entire process. Living in Alaska, I knew the logistics might be a challenge since it was their first return in this state, but they handled everything professionally.

I want to give a special shout-out to Crystal Simons. She was fantastic—communicative, empathetic, and persistent in finding a local provider to handle the pickup for me as a disabled veteran. She kept me updated every step of the way until my refund was ready at Costco. It’s rare to find such excellent customer service, and I highly recommend this company

I am writing to share my positive experience with support team. I purchased one of the massage chairs at a Costco near my home about two years ago, and it came with a five-year warranty. While I have always loved the chair, it recently began making a metallic clashing noise that disrupted the experience.

I contacted tech support team and worked with Isiah, who correctly diagnosed the problem. The necessary parts were shipped promptly via FedEx, and a local technician contacted me shortly after to complete the repair.

I am very happy with the results. Thank you for the excellent service and support.

I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is.

I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.

Technician came out, knew exactly what to do and how to fix the problem.

We have enjoyed our Infinity Massage Chair for over five years now. It's a great investment! We got a great deal from Costco, including delivery and set-up. I am retired but do some pretty strenuous labor maintaining our property---chainsaws, wood chipper, trenching, irrigation, landscaping, etc. The Infinity massage chair really helps relieve sore muscles at the end of the day. My wife use the Infinity Massage Chair to relax when she suffers a migraine. We really enjoy our massage chair. It adds to our quality of life.

This company requires you to do positive posts to get bonus. Once you do the positive review the company is no longer interested.
It is for this reason i would say make your purchase else where with better after delivery service

Infinity Massage Chairs gave me a very positive service experience. William walked me through the system-level check over the phone, and Yvonne helped narrow down exactly which zone was causing the clicking noise in my chair.

Martin then came out for the repair, let me know when he was on the way, showed up on time, and fixed the chair in about an hour. He put everything back together, wiped it down, and made the entire process extremely easy for me.

I really appreciate the strong phone support and the professional in-home service. Thanks to William, Yvonne, and Martin for making this such a smooth experience.

It took us a while to get the massage chair we wanted. We originally went with a different brand and it didn't work out. When we saw the Infinity, we really liked, and the salesperson made a lot of promises (after having a not so great experience with the other company). We were cautiously optimistic. Cut to Crystal, the customer service rep, and Mary, the shipping manager, who made sure the salesman's promises were kept. They held our hand through the shipping and delivery, ensure our white glove service, and swarmed any hiccups. The only thing we found better than the excellent customer service is the chair itself. My goodness - what a therapeutic and relaxing treat. The programs are intuitive and easy to customize. We would highly recommend the chair and the company.

Had a great experience with Paige. Friendly, professional and very knowledgeable of product. Thank you so much

Infinity massage chair was extremely well built, stylish, and easy to use. Built-in speakers produced great sound and bluetooth connection was easy to use and reliable. I use it every night before sleep. If there is one area I would like to see improvement is having wi-fi capability for firmware updates.

We had some issues with the delivery but Heidi was there to help! She was amazing. She kept track of our delivery, very prompt response, and followed up. She made me feel heard, valued, and was there to help.

The Massage Chairs are great too. Everyone in the family is enjoying them, including the dog who has claimed it as her chair.

Great company!

Ben provided me with the most outstanding customer service today! I called in to see if they could repair my massage gun, and because it was under warranty, he's going to replace it at no cost.

Thank you Ben for being professional, service oriented, and knowledgeable. Also for taking care of my concern once I validated proof of purchase.

I hope to one day upgrade to your massage chair.

With Aloha,
Koa Clark

When I bought my massage chair, I thought it would be a nice way to chill out. I hit the jackpot! The chair is much more sophisticated and programmable than I had ever imagined. I use it in the morning for 10 minutes before I get up and running. I use it at night for 30 minutes (or more if I don't want to get out of it) before I go to bed.

To my dismay, one day the chair malfunctioned. I notified the service dept. They got right on it! Within 3 days the replacement part arrived. A few days later the technician came to my house to fix it. He not only fixed it, he overhauled it and made it even better than before.

I couldn't be happier with my Infinity Massage Chair and the best customer service I've seen in years!

The repair team came and fixed the problem quickly and everything is working perfectly.

Great chair, speedy customer service when it stopped working for a hot second, service guy went above and beyond troubleshooting, working way past business hours just to accomodate my availability. Service guy was also polite and intent on getting things correct, I was very impressed with how thorough his quality checking went

Started working on an issue in November, I was out of town so repair date was early December. Repairs didn’t fix the problem, so called back late December to inform them that I had the same problem. Had repair scheduled for a Friday in January, on Monday I received a call from AIT that the appointment was canceled. After 10 days of no communication I called AIT back and they claimed they had no record of an appointment ever being made even though I had a repair order number. They said I needed to contact Infinity directly. After calling Infinity I realized that the two parties were disagreeing about who should cover the cost of the second service call. Eventually Infinity agreed that I needed another part which they sent. I requested that the tech come in the morning so if we had complications Infinity’s tech team would be available. The repair technician arrived at 4:30 and wasn’t familiar with my model of chair that I had, by the time he needed assistance the tech line was closed. The chair is fixed and working well, but I’m disappointed with the repair service on what I consider to be high dollar item. The 3 star rating is because of the quality of communication and service that AIT provided, not the Infinity company.

Ben from the tech department provided excellent support. He followed up AS PROMISED, kept his word and handled everything in a positive and professional manner. His communication was timely and courteous. We truly appreciated his reliability and commitment to resolving the issue. Thank you Ben for your outstanding service!

I bought a massaging chair from springfield furniture. The remote is now broken. I ordered a replacement from infinity. It came, but not comparable that told to me. Then they sent me an adapter. Still not operating the unit. I called and reported the issue. Some said they will look deeper the find a solution. No one gets back to me. One month after I called my credit card and charged back mt $150. Then someone gets back to me and asked me to send the remote back at my expense. Which should be the company expense. Not a good customer service ever.👎

Technician was prompt and perform the repair in very efficiently.
Would recommend to anyone. Great service.