Two years with my Infiniti Evo Max 4D and it needed service. Warrantee in hand I gave it a shot at home service, called for help. Received great assistance and various findings in the research led t... Voir plus
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Lisez les avis des autres
Our Infinity chair developed an annoying squeak. Support worked with me quickly to identify the cause and dispatched a repairman. Justin was great! He came next day, quickly diagnosed the ACTUAL probl... Voir plus
L'entreprise a répondu
Imperial has the best customer service I have ever worked with. Reps are kind and extremely helpful. The parts are affordable. William and Anthony were my reps. Both their care was incredible. This wa... Voir plus
L'entreprise a répondu
James arrived on time. He was polite and professional. He fixed the problem in minutes. Getting in touch with staff to schedule warranty repair was simple and quick. Highly recommend!
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À propos de l'entreprise
Informations provenant de diverses sources externes
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Coordonnées de contact
72 Stard Rd, Unit 2, 03874, Seabrook, Etats-Unis
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,6
Excellent
813 avis
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Purchased chair for my wife with…
Purchased chair for my wife with several ailments and performs well. My granddaughter noticed a cover panel at the base was loose. Talking to customer service, was directed to tech support and using phone photos we were able to determine the proper part. A new part was shipped to my home directly and after about a week, a technician called and we set up an appointment for repair. He repaired it quickly although it was more complex than it seemed. The whole process was done professionally and courteously. Asking the technician what his opinion was to the cause of the damaged part he replied that it was most likely during packaging or shipping. No complaints. Great customer service and product.
20 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Michael,
Thank you for sharing your experience with us. We're glad to hear the chair is meeting your wife's needs and that the issue with the loose cover panel was resolved efficiently. Your insights into the possible cause of the damage during shipping are valuable and help us improve our packaging and overall service. We truly appreciate your kind words and your confidence in our team. Thank you again for the positive feedback!
Thank you Michael for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Sales rep was the Best
Sales rep. Phil was the Best, he answered all my many questions even the dumb ones. I saw him & chair at local Costco. I was not there to buy a chair. I had never heard massage chair but he convinced me to try it out. I have multiple joint issues & arthritis everywhere. I liked it but was skeptical, I am not rich. Next day I took my sis (retired rehab. nurse) back with me. We both say in chair. Rep. (Phil) went out of his way to make sure we understood all the benefits. My sis told me in her professional opinion she thought I would truly benefit from using this chair. I bought it. Just delivered. Delivery team was very nice and friendly but knew nothing about assembly &. set-up of chair. Called Infinity & tech is supposed to come next Friday. They are also sending me printed instructions & missing pad. More to follow. Stay tuned😲
25 avril 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Debra,
Thank you for sharing your experience! We're glad to hear that our sales representative was helpful and that your sister, with her professional background, sees the potential benefits of the chair for you. We apologize that the delivery team couldn't assist with the assembly and set-up. We're addressing this by sending printed instructions and the missing pad, and scheduled an experienced team to assist you. We look forward to your next update!
Thank you Debra for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Minor warranty repair
I recently had a new chair with a minor warranty, the ease of setting up the appointment the communication and receiving the part in the mail was efficient the tech arrived on time and the repair was completed and they also did a full check of the chair before they left. If any future repairs or maintenance are needed I am very confident in this process.
20 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Scott,
Thank you for sharing your experience, We're happy to hear that the warranty process, communication, and repair service met your expectations. We appreciate your confidence in our services for any future needs. Thank you for your positive feedback!
Thank you Scott for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Bad service made better
I purchased 2 chairs at a conference in Vegas, the process was simple. Delivery Company was a nightmare! But thanks to Heidi I was able to get everything worked out and pick them up from the warehouse about 3 hours from me. If you ever need customer service you better hope you have Heidi helping you! I have one chair at home and one at work.
14 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello,
We appreciate you taking the time to share your experience. We're glad you found the purchase process at the conference easy. We understand that delivery issues can be frustrating, and we're grateful that Heidi was able to help you resolve the situation. We're committed to providing excellent customer service, and we're happy to hear that Heidi went above and beyond to assist you.
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Just the right amount of pressure
It was just the right amount of pressure and the traction was heavenly. I’ve tried many massage chairs over the years and I can honestly say this particular mfg & model was perfect. I’m currently dealing with shoulder and hand pain and this “try out” helped me feel a bit more comfortable for the afternoon.
15 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello,
Thank you for sharing your experience and pleased to hear that you found the massage chair to be helpful in alleviating your shoulder and hand pain. We understand how uncomfortable those conditions can be, and we're happy that our product provided you with some relief. We appreciate your kind words and your positive feedback.
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Recently purchased Kyota M900
Recently purchased Kyota M900. I’m loving the massage chair, it has so many different options & features. There was an issue with delivering the incorrect color of armrests. However I spoke with Crystal S. at Infinity and she was amazing. I felt like a valued customer from the moment I called. She communicated every step of the way to get the issue resolved in a timely manner. I’ve never had such a great customer service experience.
6 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Kim,
Thank you so much for sharing your experience! We're thrilled to hear you're loving the chair and enjoying all the features.
it's great to know that Crystal S. was able to turn the situation around for you and provided top-notch customer experience.
We're proud to have team members like Crystal who go above and beyond to make sure our customers feel valued and supported.
Thank you Kim for the 5-Star Review and again for your kind words!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
The Infinity Dynasty 4D is such an…
The Infinity Dynasty 4D is such an amazing experience! We absolutely enjoy using this chair daily and truly appreciate the difference it makes in how we function and feel! We definitely recommend taking this chair on a test drive, there is no doubt you will love it!
2 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello David,
Thank you for sharing your amazing experience with your Dynasty massage chair! We're thrilled to hear the positive impact on your daily life. It's great to know you're enjoying the experience and feeling the benefits. We truly appreciate your recommendation and are glad the chair is exceeding your expectations.
Thank you David for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
We've had our massage chair for about 3…
We've had our massage chair for about 3 years and we really love it. Just recently someone accidentally broke the controller by dropping it into the arm crevice while it was operating. We contacted the support team for a replacement and they had a new remote installed at our house within a week. We're very glad we went with Infinity for our massage chair purchase!
23 avril 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Eric,
Thank you for sharing your experience! We're thrilled to hear how much you’ve enjoyed your massage chair and even more so that our support team was able to get your remote replaced quickly and easily. Stories like yours are exactly why we take pride in both our products and our customer service. We truly appreciate you choosing Infinity and being part of our community!
Thank you Eric for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
LASTED LESS THAN TWO YEARS - "leather" ripped out and it stopped working altogether
My husband loved the chair for the first year and a half we owned it. Then the entire front/inset part where you sit separated/ripped out from your bottom to mid back. No way to fix that! But we covered it with a blanket because it was expensive and still worked. Well, a month ago it stopped working altogether, 21 months after purchase. My husband called customer service and was told that it's not covered by the warranty and that there are ZERO replacement parts for that chair so it's now a very expensive paperweight. Very disappointing. That is just not long enough for it to last based on the cost.
*** UPDATE - my husband reached out to them at their request and they said they are sending us a refurbished chair at no cost. Will update later once the chair is received! I'm cautiously hopeful.
** Further update - We did receive the refurb chair yesterday from Infinity. Except for the footrest (which won't go up or stay up) it seems to work well, and it looks virtually new. We appreciate Infinity sending it, and I'm hoping it will last at least as long as the prior one.
7 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Mylinda,
Thank you for taking the time to share your experience, and I'm truly sorry to hear about the issues you've encountered with the chair. We understand how frustrating it must be to have a product deteriorate so soon after purchase, especially when it was initially well-loved.
I apologize for any confusion and frustration, the model chair purchased came with a 1-year warranty, which is listed on our website and the warranty had expired, our tech support team responded in line with our policy.
Your feedback is incredibly valuable, and we take concerns like this seriously. I’d like to see if there’s anything further we can do to help. Please feel free to reach out to us directly, we’ll do our best to assist.
Customer Experience Team
Infinity Massage Chairs
Works great and love that I can use it…
Works great and love that I can use it anytime plus it’s cheaper than going out to get a massage.
21 mars 2025
Réponse de Infinity Massage Chairs
Hello Crystal,
Thank you for sharing and we appreciate your kind words. We are thrilled to hear you're enjoying the product. It's wonderful to know that it's meeting your needs to relax and unwind.
Thank you Crystal for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Great tech support and quick repair
From the first call about an issue with my massage chair I felt in good hands. The Representative listened and took quick action to get parts shipped out ahead of the service call.
The tech that was hire was precessional and made the necessary repairs quick.
The Rep at Infinity called me within an hour of the completion of repairs to verify everything was working . It was great Customer Service all around.
7 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello,
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you felt well taken care of from the initial call to the completion of the repairs. We strive to provide excellent customer service, and pleased that our team met your expectations. We're glad that the repairs were completed quickly and efficiently.
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
What a great chair to have in your…
What a great chair to have in your home. Love to sit in and relax after a hard day of work. When my chair started making a strange noise, we contacted the company, and they identified the problem. They FedEx the part and set up a repair service call. The repair was successfully completed, and the technician was very professional and completed the repair within an hour. I was very pleased the service and repair.
9 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Earl,
We appreciate your kind words and are thrilled to hear about your positive experience with our chair. We strive to provide our customers with high-quality products and exceptional service, and we're glad that we were able to help you resolve the issue with your chair. We're also pleased to hear that you were satisfied with the professionalism and efficiency of our repair technician.
Thank you Earl for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Had an issue with my chair a few months…
Had an issue with my chair a few months after getting it, I called and the issue was resolved in a swift professional manner
8 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Lisa,
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was able to resolve your issue quickly and professionally.
Thank you Lisa for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Excellent follow through
Purchased our Infinity chair about one and a half years ago. We love it and it has been an excellent purchase. One of the arms recently worked itself loose. We communicated with Ryan at Infinity and he stayed very active on trying to solve our issue. He determined a technician would need to come out. Ben was excellent tech. He was communicative, efficient, extremely knowledgeable and was able to solve our issue. Great experience working with both Ryan and Ben.
6 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Kimm,
Thank you so much for taking the time to share your experience. We're thrilled to hear that you've been enjoying your Infinity chair and that it continues to be a valuable part of your home.
It's wonderful to hear that Ryan and Ben were able to assist you effectively and provide a smooth, positive service experience. We’ll be sure to pass along your kind words to both of them—they’ll really appreciate the recognition!
Thank you Kimm for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Paul was very helpful
Paul was very helpful. He not only thought he fixed it but it started up again and he took everything back off and redid it and fixed it again. He is very very conscientious and very meticulous on what he’s doing. I enjoyed his work very much so and I give him an excellent rating. Thank you.
6 mai 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Vinny,
Thank you for sharing your experience and your kind words about Paul's dedication and meticulous work. It's wonderful to hear that he went the extra mile to ensure your issue was resolved. We're glad you enjoyed his work and appreciate your positive feedback.
Thank you Vinny for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Réponse de Infinity Massage Chairs
Hello Laura,
We appreciate your kind words and are glad you found the information helpful. Thank you for sharing.
Thank you Laura for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
The massage chair is great!
The massage chair is great!.
There was a minor hiccup in the delivery process, but Infinity went over and beyond my expectations to rectify the delivery. I am very impressed with the chair, the company and the delivery.
30 avril 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Keith,
We are delighted to hear you are enjoying your massage chair. We strive to provide exceptional service and are glad our team was able to resolve the delivery issue to your satisfaction. Thank you for your kind words and for choosing our company.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
This company was so easy to work with
This company was so easy to work with. I ordered my chair at a home and garden show. I was told it would be delivered in 4 weeks. To my surprise it was available in 2. It was so easy to schedule my delivery. I received a notice as promised the time frame I could have my deliver. When my chair was delivered and installed, it was not installed correctly. I called the company and they responded immediately and set up a time and date convenient for me to have it corrected.
I do have a complaint. When my chair was delivered, the installers failed to set up my chair correctly. When they put the chair in demo mode they did not have me sit in the chair to make sure it was working correctly. The set it in demo mode, said it was in demo mode and left.
I made a service call and another installer came. He told us that half of the chair was not hooked up and he was surprised it was even working at all. He hooked up the chair correctly and it has been working properly ever since.
10 mars 2025
Réponse de Infinity Massage Chairs
Hello Joni,
Thank you for taking the time to share your experience with us. We're glad to hear you found our company easy to work with and were pleased with the quick delivery of your chair. We strive to provide a seamless experience for our customers, and it's great to know we met your expectations.
We understand your concern about the initial installation of your chair. We apologize for any inconvenience this caused. It's important to us that our customers are completely satisfied, and grateful that our service team was able to promptly address the issue and ensure your chair is now working correctly. We will use your feedback to reinforce the importance of thorough installation procedures with our team.
Thank you Joni for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Had some issues with my new chair and…
Had some issues with my new chair and Arlon came out and fixed me right up. Very professional and friendly. Highly recommend Arlon and his company.
25 avril 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Bill,
Thank you for sharing your experience. We're so glad to hear that you had a positive experience with Arlon. We strive to provide excellent customer service and appreciate your kind words about his professionalism and friendliness. We're happy that he was able to resolve your issue.
Thank you Bill for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Fantastic customer service on warranty
I purchased the massage chair from Costco on January 2021. It was working great until about march 2024. I contacted Infinity - they diagnosed the issue, sent me the replacement part and then a local tech came to repair the chair. All this was done in about a week and completely covered by warranty. Great customer service.
13 avril 2025
Avis spontané
Réponse de Infinity Massage Chairs
Hello Bill,
Thank you for sharing your feedback. We are glad to hear that your experience with our customer service was positive. We strive to provide our customers with the best possible support, and we're happy to hear that our team was able to resolve the issue quickly and efficiently.
Thank you Bill for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
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