Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... Voir plus
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Lisez les avis des autres
Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... Voir plus
L'entreprise a répondu
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... Voir plus
L'entreprise a répondu
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Coordonnées de contact
Royaume-Uni
- connect@ingenie.com
- ingenie.com
3,3
Moyen
2 k avis
N'a pas répondu aux avis négatifs
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Awful
Horrendous, you could leave your car sat on a driveway for the entire policy and they would say you’ve been speeding and cornering too harsh, would not recommend , trying to get hold of them to discuss your feedback is impossible they just keep you on hold until you give up
24 mars 2022
Avis spontané
Réponse : ingenie
Hi Michael, we'd like to help here, no need to call us. Please send us an email to our driving feedback team at connect@ingenie.com. We'll be able to look into your driving feedback and provide you with the data so you can see where any harsh driving has been picked up. Thanks, ingenie.
Be careful on the renewal they base it…
Be careful on the renewal they base it on your previous year’s mileage which during the pandemic will be lower than your future driving. They will then charge extra half way through the year to increase the mileage. In my first year I paid for 10k mileage. In my renewal they removed it and reduced it to 7k. No other insurance company does this. The renewal should have the same details unless I change it,
Now trying to add miles is a NIGHTMARE! THEIR SYSTEMS HAVE NOT BEEN WORKING FOR WEEKS!
17 mars 2022
Avis spontané
Réponse : ingenie
Hi Daniel, I'm sorry that you aren't happy with the charge to increase your mileage, we base the renewal price on the actual mileage driven in your previous policy, this is so that we can provide you with the cheapest renewal price possible. Your revised mileage would have been detailed on your renewal quote for you to review. If you still need to update your mileage we can certainly do this for you, just contact us via our webchat. https://www.ingenie.com/webchat. Thanks, ingenie.
Avoid at all costs absolute joke
Avoid at all costs absolute joke, waiting on a insurance quote for over a week keep saying they will get back to me and never do ,Customer service is terrible
11 mars 2022
Avis spontané
Réponse : ingenie
Hi, we're really sorry to hear this. We'd like to take a closer look into what happened here. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to help further there. Thanks, ingenie.
Absolute joke
Terrible company! I’ve Been left a week now with no insurance for my new car. I’ve been told daily the problem will be resolved the following day, only to be told the same thing over and over each day. The system is down, nothing we can do and to wait! Now I’ve been told it could be another week. They have the cheek to tell me if I cancel I will be charged cancellation fees? So I’m paying for a service that I’m currently not getting and they have no idea when they will be back up and running. I’m having to pay out daily for insurance cover for my new vehicle and not even being offered any kind of compensation or being reimbursed for the costs. Absolutely ridiculous. I’ve also raised a complaint to head office and had nothing back.
11 mars 2022
Avis spontané
Réponse : ingenie
Hi, I'm really sorry to hear this. Please be assured we're able to process all policy changes should you still need to do so. I hope your concerns have been resolved now but if not please send us an email to connect@ingenie.com so that we can investigate and check the status of your complaint for you. Thanks, ingenie.
very bad customer service
I do not normally write reviews but my experience with ingenie has been so poor... this message on their website has been there since at least Monday;We are currently experiencing some technical issues which mean we are unable to process quotes at the moment, Please try again in the next 24 hours. We apologise for any inconvenience caused.....
Since Monday I tried to contact them to change my vehicle, details and policy as my current car is now broken. On the webchat you are going through the same questions again and again only to be told that their system is down and they can't help. When calling Ingenie they promise you they will get back to you and then nothing!
I also emailed ingenie' , raising a complaint, and have yet to hear from them.
Now after 4 days I still have no car I can drive, a policy for a broken car and a car without policy!!!
10 mars 2022
Avis spontané
Réponse : ingenie
Hi Hannah, really sorry to hear this. We're now able to process all policy changes should you still need to do so. I hope your concerns have been resolved now but if not please don't hesitate to send us an email to connect@ingenie.com so that we can investigate. Thanks, ingenie.
Very poor service
Very poor service, advertising insurance, taking money for it and then telephoning to inform customer ingenie made a mistake and should not have advertised the insurance. At least you took ownership of your mistake but it reflects very poorly on your business.
I would not intertain looking at any quotes advertised by your organisation and I would not promote any business your way.
5 mars 2022
Réponse : ingenie
Hi, we're really sorry to hear this. We'd like to take a closer look into what happened here. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to help further there. Thanks, ingenie.
Very easy to use and good for your money
3 mars 2022
Réponse : ingenie
That's great to hear - thanks for the 5 stars! Just let us know if you need anything along the way. Thanks, ingenie.
Good prices, bad costumer services
They don’t let you know what is happened
If you lose your email you have lost your policy
2 mars 2022
Réponse : ingenie
Hi, we're really sorry to hear you had a bad experience. We can certainly update the email address on your policy but we'll just need you to confirm a few details for data protection reasons. Please could we ask that you send us an email to connect@ingenie.com so we can help and let you know what's happening with your policy. Thanks, ingenie.
Avoid
Avoid! I do not normally write reviews but my experience with ingenie has been so poor... Regular difficulties accessing documents (requires postcode and DOB - both of which I know!) but error message appears. This has happened on numerous occasions. This would be less annoying if there was a way to report and resolve this. However, ingenie have very limited opening times -close at 1300 Sat and not open at all Sunday. Therefore, it is often impossible to access your documents when you need them. Phone numbers are for reporting accidents only and they informed me that they are a different company so cannot help. Having reported this, customer services are less than interested. Cancellation of policy is prohibitively expensive or I would have left. Regret my policy with them. Avoid!
I also emailed ingenie, raising a complaint, and have yet to hear from them.
27 février 2022
Avis spontané
Réponse : ingenie
Hi, I'm really sorry to hear you had a bad experience, please could we ask that you email us at connect@ingenie.com where we'll be able to help and get the issue sorted so that you can access your documents. Thanks, ingenie.
Réponse : ingenie
Thanks for the positive feedback Taye!
It was so easy to use
It was so easy to use and the guide on the website helped a lot when I got stuck however its mainly straight forward 0
22 février 2022
Réponse : ingenie
Hi, thanks for the 5 stars! We appreciate it. If there's anything you need during your time with us, just give us a shout. Thanks, ingenie.
Avoid don't be scammed by low quotes
Worst company for car insurance don't be fooled by their low quotes they will milk you dry.
passed on their cancelation fee of £80 to a debt collector within 2 weeks after ripping me off £500 for a months driving.
no phone numbers to be called awful service awful company doesn't deserve anyone else's money be better for them to go bust.
22 février 2022
Avis spontané
Réponse : ingenie
Hi Simon, our policy info, including charges can be found here: www.ingenie.com/young-driver-insurance/policy-information. Any cancellation cost is worked out based on the amount of insurance used plus cancellation charges. This is standard for most car insurance companies. If there's anything you'd like to discuss further please send us an email to connect@ingenie.com and we can help there. Thanks, ingenie.
WOW....what a complete joke.
WOW....what a complete joke.
I purchased a black box insurance for my daughter, and paid the deposit on my credit card and set up the direct debit. No policy documents were received, so unsure if she was insured or not I didn't let her drive her car. I contacted their customer service team via webchat to be told that the documents were emailed, but they would email them again. after 45 minutes still no documents.
I then began reading all of the poor reviews that they are receiving. I suggested that as there is a 14 cooling off period that I just cancel the policy, get a full refund and go elsewhere. To cancel the policy in less than 24 hours would cost me about £80..... Please explain how this is even possible.
DON'T GET DRAWN IN BY A CHEAP QUOTE, THE EXPERIENCE REALLY ISN'T WORTH IT. THE WORST CAR INSURANCE COMPANY THAT I HAVE EVER DEALT WITH
22 février 2022
Avis spontané
Réponse : ingenie
Hi Paul, I'm sorry to hear that you didn't receive the insurance documents. We send out the insurance documents to the email address you provided to us when taking out the policy. We are always happy to re-send these and are always available to help if you get in touch via our web chat or you can email us at connect@ingenie.com. I'm also sorry to hear that you weren't happy with the cancellation charge, I can confirm that we charge a £35 cancellation fee during the cooling off period, plus any time on cover used. All information regarding our fees and charges can be found on our website. If you need anything else, please get in touch and we’ll be happy to help. Thanks, ingenie.
Rapid aplication and very good price
21 février 2022
Réponse : ingenie
We're pleased to hear this, thanks for the positive feedback!
a smooth transaction with plenty of…
a smooth transaction with plenty of info about arrival of the box and an all round faultless process.thank you.
16 février 2022
Réponse : ingenie
We're so happy to hear this - thanks for the positive feedback!
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