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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... Voir plus

Noté 5 sur 5 étoiles

Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance

Informations provenant de diverses sources externes

Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Found it so easy to do my daughters…

Found it so easy to do my daughters first car insurance online and at a reasonable price for her first insurance I have recommended ingenie to others

15 février 2022
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Réponse : ingenie

We're so glad that you managed to find a reasonable price with us and are happy with the service so far - just let us know if you need anything along the way! Thanks, ingenie.

Noté 1 sur 5 étoiles

Worst insurance company ever

Worst insurance company ever. Cancelled after 2 days because wasn’t aware of the black box even tho they say it’s clear to see I must of missed it as I was more focused on the price per month and the low deposit. Even tho they offer 14 day cancellation policy I was charged £35 for cancellation and then they had the cheek too charge me £50 for the 2 days cover and say this is correct even tho the monthly payment is only £77 they charge me £50 for 2 days and refuse to put a manager on the phone and say they can only be contacted via online chat which was a blatant lie as i tryed that before the call and was fobbed off stay well clear of this company who love to controle there customers by knowing there every move and the staff are so rude crap little company won’t survive treating people the way they do.

14 février 2022
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Réponse : ingenie

Hi Anthony, I'm sorry to hear that you're not happy. We do try to make it as clear as possible that this is a black box policy. Please could we ask that you send us an email to connect@ingenie.com where we'll be able to take a look into this for you further and send you a cancellation breakdown so you can see why you were charged.

Noté 5 sur 5 étoiles

Fast and Friendly Service

Spoke to Madeline via live chat who was able to help me quickly and was very friendly :)

7 février 2022
Avis spontané
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Réponse : ingenie

That's great, thanks for the 5-star review!

Noté 5 sur 5 étoiles

Really happy with everything

Was really happy with how quick everything was and no problems sorting anything out

3 février 2022
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Réponse : ingenie

Great to hear you've had a positive experience, thanks for the 5-star review!

Noté 1 sur 5 étoiles

Discount getting lower while performance increasing

How is my discount getting lower when my performance is increasing? I have all green except for yellow cornering and my discount when down when compared to previous week everything was yellow and yet still higher discount. If you drive a blackbox don't expect your discount to be paid fully.

29 janvier 2022
Avis spontané
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Réponse : ingenie

Sorry to hear about this. Please free free to contact our customer service team via webchat on https://www.ingenie.com/webchat or email on connect@ingenie.com if you'd like to discuss. Thank you

Noté 5 sur 5 étoiles

Fast & friendly

Very helpfully and sort you out straight away.

29 janvier 2022
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Réponse : ingenie

Thanks for the positive feedback!

Noté 5 sur 5 étoiles

Fast, Friendly, Simple!

Fast, easy, yet thorough at the same time!, all service was 11/10 and stress free, would recommend this straight forward and friendly service to any new driver and or experienced drivers alike! :)

Thankyou!

29 janvier 2022
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Réponse : ingenie

Very pleased to hear you've had a great experience so far, thanks for the 5 star review!

Noté 5 sur 5 étoiles

Good first 2 years of driving

Was with Ingenie in my first 2 years of driving (which was 3yrs ago), from 17 to 19yrs old. Brilliant for me because they allow a lot of leeway, didn’t penalise me for driving at night for my job at Asda where I would finish work at 11pm and get back home for 11:30/45pm, some of my mates who had black box insurance with other companies such as Direct Line for example, would have price spikes because they drove later at night. Also, a very good company for being realistic, they don’t penalise you heavily for silly things, they’re actually a customer centred company when it comes to the way you drive, taking a realistic approach to us young drivers.

They didn’t let me have one of them fm converters to play my tunes in the car through Bluetooth because it interferes with their black box signal but that was on an 05 Golf, I’d imagine even slightly newer cars wouldn’t need that now, however, no real issue there.

Overall, I always recommend these guys to anyone that I talk car insurance with.

23 janvier 2022
Avis spontané
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Réponse : ingenie

Thanks for the great review, we appreciate it!

Noté 5 sur 5 étoiles

Happy to be with ingenie

Thank you for all your tips and I think is the most useful for all kind of driver I mean the videos and explanating text.
I feel safe and ready to drive again to improve my experience as a new driver. :)

23 janvier 2022
Avis spontané
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Réponse : ingenie

Thanks very much for the positive feedback!

Noté 5 sur 5 étoiles

Thanks for helping me get my car…insurance

Thanks for helping me get my car insurance it was cheap n the service was fast

20 janvier 2022
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Réponse : ingenie

Hi, thanks for the 5-star and your feedback! It's great to know we're the best price and choice for you. 🙂 Just let us know if there's anything we can help you with along the way. Take care, ingenie.

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