What a pleasure to find an honest hard working company who grasped my claim from the 1st phone call and took charge of a slightly complicated case . They communicated everything crystal clear so I c... Voir plus
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Following the accident, I phoned this company. Amazing service, they listened carefully and made me feel at ease because I was the innocent driver. The communication was fantastic and they were extre... Voir plus
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Chris has been fantastic throughout this whole process. Having never been involved in a car accident I wasn’t sure where to start, but he immediately took everything off my hands and has provided cont... Voir plus
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The whole process from start to finish was nothing short of excellent. I received regular updates from yourselves and the repair garage, the replacement car was delivered and ready and waiting fo... Voir plus
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À propos de l'entreprise
- Compagnie d'assurance accidents
- Atelier de carrosserie automobile
- Garage automobile
- Services juridiques
- Avocat spécialisé en dommages corporels
- Service d'assistance au règlement des petits litiges
Écrit par l'entreprise
We take the pain out claims for non-fault drivers. If you’ve been in a road traffic accident that wasn’t your fault, Innocent Driver is here to make the process simple, fast and stress-free. We’ll arrange the repair of your vehicle, provide a like-for-like replacement car to keep you on the road, and manage the full claim on your behalf. Our service is completely free to use – we recover the costs directly from the at-fault insurer, meaning you don’t pay an excess and your no-claims bonus should not be affected. We also work with a panel of experienced injury solicitors who can support you if you’ve suffered an injury as part of your accident. From your first call through to completion, our focus is on clear communication, expert handling and outstanding customer service – so you can get back to normal as quickly as possible, without being left out of pocket. We help passengers, motorcycle riders, pedestrians and cyclists too. So if you're involved in an accident on the road, make us your first port of call.
Coordonnées de contact
227 Sauchiehall Street, G2 3EX, Glasgow, Royaume-Uni
- 08003688928
- info@innocentdriver.com
- innocentdriver.com
4,9
Excellent
736 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very efficient
Very efficient, kept in contact and updated me with every detail. Very quick service.
13 mars 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much for the review, we really appreciate you taking the time to share your experience.
I’m really pleased to hear the team kept you updated throughout and that everything was handled quickly and efficiently. That’s exactly the service we aim to provide.
😇🚙
Very helpful
Very helpful, friendly but professional, realising that it was a stressful time for me. It was good to have contact with same person(Bex) throughout the experience. She was able to lead me through process of uploading photos & documents & sending electronically
20 janvier 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much for the lovely review Moira. I’m really pleased to hear Bex was able to support you through the process and make things easier at what can be a stressful time. Having the same person guiding you from start to finish is something we know makes a big difference. Very glad to hear it was helpful for you 😇🚙
They were really helpful with the…
They were really helpful with the arrangement of getting my car fixed as well as hiring a courtesy car. Their response times were very fast and made the process so much easier for me, in particular Jenny was extremely helpful throughout this whole process
10 mars 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much for the great review Akash. I’m really pleased to hear the team were able to arrange your repairs and a replacement hire car quickly, and that the process felt straightforward for you.
I’ll be sure to pass your kind comments on to Jenny, she’ll be delighted to hear them 😇🚙
Innocent driver and my claim handler…
Innocent driver and my claim handler Cathy were just fantastic from the start to the end settlement of my claim. Removed all the stress and hassle from the process for me.
10 mars 2026
Avis spontané
Réponse : Innocent Driver
I’m really pleased to hear Cathy looked after you so well Paul, and helped remove the stress from the whole process. That’s exactly what we aim to do, take the hassle away so you can just get back to normal.
I’ll be sure to pass your kind comments on, Cathy will be delighted to hear them 😇🚙
Happy with the service
The insurance company that represented SCS who's driver hit my van wasn't very forth coming but Innocent Driver kept on messaging and emailing them until it was resolved and they kept me informed all the way through.
9 mars 2026
Réponse : Innocent Driver
Thanks so much for the review Karl, we really appreciate you taking the time to share your experience.
Situations like that can sometimes take persistence. I’m really pleased to hear the team kept things moving and continued to push the other insurer until everything was resolved 😇🚙
Good experience
Good experience. I was recommended the company and am impressed. Great communication, a relief not to have to speak to a foreign call centre. They were helpful and when there was a problem persisted and didn’t forget me. Also good on follow-up to make sure everything was going smoothly. A relief compared to so many British companies.
6 mars 2026
Réponse : Innocent Driver
Thanks so much for the lovely review, we really appreciate you taking the time to share your experience.
I’m really pleased to hear you were recommended to us and that the team’s communication and follow-up made the process easier for you. Keeping people updated and making sure nothing gets forgotten is something we take seriously, so it’s great to hear that came through in your experience.
Thanks again for the kind feedback and for trusting us to help.
😇🚙
You made it easy to get in touch with…
You made it easy to get in touch with the person who caused the accident and you dealt with it with ease saving me from the hassle of going through the process of getting it dealt with soon
6 mars 2026
Réponse : Innocent Driver
Thanks so much for the review, we really appreciate you taking the time to share your experience.
I’m really pleased to hear the team were able to make the process straightforward and take the hassle out of dealing with the other driver and their insurer.
Thanks again😇🚙
Legends
Chris handled my claim with absolute ease, always provided me with updates and I didnt even have to chase up. Nothing was too much trouble and also had a courtesy car the very next day. Would 100% recommend
4 mars 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much for the great review, we really appreciate you taking the time to share your experience.
I’m really pleased to hear Chris made the process so straightforward and kept you updated throughout, without you needing to chase for anything. That’s exactly the level of service we aim to provide.
It’s also great to hear the courtesy car was arranged so quickly. I’ll be sure to pass your kind comments on to Chris.
Thanks again for the recommendation, it means a lot to the whole team.
😇🚙
The other driver went AWOL but these…
The other driver went AWOL but these guys kept me informed and it got sorted
6 mars 2026
Réponse : Innocent Driver
Thanks so much for the review, we really appreciate you taking the time to share your experience.
Situations where the other driver disappears can be frustrating, so I’m really pleased to hear the team kept you informed and helped get everything sorted for you.
If you ever need advice in the future, we’re always here to help.
😇🚙
I found the entire process very stress…
I found the entire process very stress free thanks to Jenny, she was the assigned handler throughout the whole process. Kept me posted and checked in now and then to ensure things are going as they should.
6 mars 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much for the lovely review Aleksandra, we really appreciate you taking the time to share your experience.
I’m really pleased to hear the process felt stress free and that Jenny kept you updated throughout. Having one dedicated handler looking after things from start to finish is something we believe makes a real difference, so it’s great to hear that came through in your experience.
I’ll be sure to pass your kind comments on to Jenny, she’ll be delighted to hear them.
😇🚙
A great service - highly recommend
I used innocent driver for a non fault accident I had in my GTI. From start to finish I was kept informed via email on progress, made aware of 3rd party insurance perspectives and provided with courtesy car and compensation promptly. Cathy in particular has been helpful and professional throughout. Hopefully I don’t need their services in the future but I’ll certainly keep their details and pass on to family and friends too.
2 octobre 2025
Avis spontané
Réponse : Innocent Driver
Thanks so much for the kind review Colin, we really appreciate you taking the time to share your experience.
I’m glad to hear the team kept you informed throughout the process and that everything from the courtesy car to the compensation was handled smoothly. I’ll be sure to pass your lovely feedback on to Cathy as well, she’ll be delighted to hear it.
Hopefully you won’t need us again, but it means a lot that you’d recommend us to friends and family. If you ever do need advice in the future, we’re always here to help.
Innocent Driver has been exceptional
Innocent Driver has been exceptional. Cathy was very helpful and provided updates at every point. Car was fixed to standards. No complaint at all and will gladly recommend.
14 février 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much Hammed. We appreciate you taking the time to leave a review and are glad to hear you'd recommend us.
Helpfull
Jenny was very good at explaining the process, step by step and keeping me informed.
4 mars 2026
Réponse : Innocent Driver
Thanks for your review Sue. Very much appreciated.
The communication and service from…
The communication and service from start to finish was amazing
emails responded to very efficiently and quickly
2 mars 2026
Réponse : Innocent Driver
Thanks for your review Kasim. Very much appreciated.
Great communication and the service…. Outstanding
Great communication and the service and efficiency were 10/10. From the start the start of the process to being able to get my back on the road with a courtesy car within 6 hours…. Great security with password protection and would recommend in heart beat. Thank you so much
19 février 2026
Avis spontané
These guys were brilliant to deal with…
These guys were brilliant to deal with from start to finish. It really was a completely hands off experience where they literally took care of everything. The speed at which they managed to get my car booked in for repair was unbelievable. Communication also second to none with constant updates about the repair and/or the hire car. Nothing was too much trouble - top marks from me.
19 février 2026
Avis spontané
Réponse : Innocent Driver
Thanks so much James. Delighted to hear we were able to get things moving quickly for you. We'll take top marks every time ☺️
First class
Excellent service and communication from the outset. As the innocent driver hit by a hit and run merchant in Tesco carpark I was lucky to have a witness prepared to testify and innocent driver did the rest without involving my insurance company. Can’t recommend highly enough. First class service from Jenny - thank you.
5 février 2026
Avis spontané
Innocent Driver took complete control of my claim
Innocent Driver took complete charge of my 'no fault' accident, the first I had been involved in for over 20 years.
My head was spinning with calls, emails and text messages from so many companies and Innocent Driver could not have been more helpful.
The staff are very professional but caring and respectful of what I was going through.
Would it recommend Innocent Driver if you are involved in an accident that was not your fault? Absolutely!
8 décembre 2025
Avis spontané
Excellent communication providing a…
Excellent communication providing a smooth top-tier service from start to finish 👌🏼
27 janvier 2026
Avis spontané
Very smooth with my no fault insurance…
Very smooth with my no fault insurance claim
2 février 2026
Avis spontané
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