Innocent Driver Avis 736

Amy was brilliant to deal with from start to finish everything went smoothly and was always kept updated with everything throughout.

Cathy made the whole process easy and stress free

A really good company who did everything for me, Bex who handled my claim was super nice and helpful and kept me informed over the whole process

Innocent have been an absolute please to deal with, more specifically Cathy as that is who I have dealt with most and she has been superb

From listening to my situation regarding my crash and offering advice in that aspect, to then once moving forward with them constant updates on the whole process to keep me in the loop and my mind at ease

From first contact to me receiving my payout from the other parties insurance and the whole claim being done and dusted it took less then 4 weeks considering the many months insurance companies usually take

I was recommended innocent by a garage who swore by them and now I shall do the same myself

Thank you innocent and thank you so much Cathy you have been great!

Thank you so much to Bex! Honestly, the hard work she has put in to my case to ensure my car was sorted after it had been hit and the driver tried to put some of the blame on me when it really wasn't any fault of mine. Bex went above and beyond and really took a lot of the stress away, chasing/dealing with insurance companies, organising with the repairs garage and sorting out a hire vehicle so that it didn't affect too much of my week whilst it was being fixed. Very fast at responding to any queries or worries I had. It is such a relief to have my car back fixed. The communication from Bex has been outstanding, and I would definitely recommend Bex and Innocent Driver to anybody else that has been unfortunate enough to be in the same position as me. Thank you so much!

Friendly and kept me updated at all time

Easy to speak too and knowledgeable

Just what you need if involved in an accident

A very efficient experience .polite lady on the phone who explained everything l needed to know and do.l would recommend this insurance company based on the information l have received so far.

After a driver hit my car didn't know what to do . A dear friend put me in touch with
Innocent driver and from then they dealt with everything took a little time but kept me informed throughout.

Abbie has been friendly, helpful, and reassuring throughout my claim.

Speedy and excellent Customer Service.
The staff providing the service were extremely pleasant and efficient

Bex was very helpful with my insurance claim
Even though I'd never had to deal with an insurance claim before she guided me through the whole process professionally and kept in touch each week to update me

Amy was looking after my claim and was fantastic throughout, we came across 1 little inconvenience in during the claim but both her and her manager sorted everything sharp and really went above and beyond

My experience with dealing with Innocent Driver has been nothing but positive. The communication is exceptional with updates provided every couple of days from delivery of hire vehicle to progression with repairs.
Claims handler Amy, was extremely helpful and response on any queries was carried out without delay.
I would highly recommend Innocent Driver

In all honesty originally I was advised not to pursue my case through Innocent Driver how glad I ignored that advice. Dealing with Bex has been so easy, always available always knowing that I would get the right result by her clear dialogue and email content. I have advised many colleagues of the benefits of using her company. Sincere thanks to her remaining very supportive Michael John Sirett

So easy no hassle from other insurers,staff are so easy to talk to,all english call handlers,first class service,will definitely use again if the opportunity arises
Thankyou Owen Doogan

The service i recived has been 1 st class . Very professional i was unsure about the process to start with but all ecome clear soon enough . Call or email any time and someone will be there to help . Would highly recommend

Excellent service from Bex at Innocent Driver after a non fault accident. Great communication from Bex and the repair was arranged really quickly. Top service and would certainly recommend.

Jenny was efficient and effective at dealing with my claim. She also made the process seamless and straightforward

I was very pleased with the service from Innocent Driver. They were proactive from the start and coordinated everything, from getting the other party to confirm liability to arranging car repair and hiring a replacement vehicle. The only issue I had during the process was getting the other party to verify their responsibility in writing, which they eventually did. The whole process was pretty painless. The only real admin I was required to do was provide details of the incident and ID for the car hire.

Helpful and good communication