I approached to find out why I did not get my FENSA certificate which I have requested on 28th April. The staff member I spoke to was so helpful and he immediately send the certificate to my email. I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Had a quick query, contacted FENSA support. Received a reply within minutes. A concise and complete response. Really pleased on the swift reply. Has saved me days/months of worrying about a small... Voir plus
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I am a Sole Trader one man band and business can be difficult at the best of times.. When issues arise it seems to be a growing trend finding difficulties having these large organisations to be unde... Voir plus
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I engaged a glazier who did not understand warranties but waved his FENSA certificate at me. I told him this was not a warranty and covered customers only in case of his insolvency. I reported this t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
Coordonnées de contact
Rushworth Street 40, SE1 0QP, London, Etats-Unis
- www.fensa.org.uk
4,4
Excellent
146 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
i needed my FENSA certificate urgently
i needed my FENSA certificate urgently. Customer Service Administrator Harnam Sehmbi was very kind and understanding. She helped to get the certificate issued on the same day.
18 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear L S Kent,
Thank you for your 5-star review. We’re pleased you had a great experience, and I’ll be sure to share your feedback with Harnam.
Kind regards
The FENSA Team
Excellent support from Taiwo in respect…
Excellent support from Taiwo in respect to my question on the rules regarding the fitment of toughened glass.
18 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Rob,
We’re delighted you had such a positive experience—especially with our support team. Taiwo will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind regards
The FENSA Team
I approached to find out why I did not…
I approached to find out why I did not get my FENSA certificate which I have requested on 28th April. The staff member I spoke to was so helpful and he immediately send the certificate to my email. I was not even on the phone for a long time righter. Great service.
12 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Jasintha Sequeira,
We’re thrilled to hear this—thanks for the amazing review! It means a lot to our team, and we’re so happy we could deliver a great experience for you.
Kind regards
The FENSA Team
Jennifer Tenaw was excellent
Jennifer Tenaw was excellent. We sent in an enquiry and, inevitably, you assume you probably won’t get a response, but she was incredibly efficient, responsive, and helpful throughout the process.
11 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Tanya,
Thank you for your 5-star review. We’re pleased you had a great experience, and we’ll be sure to share your feedback with Jennifer.
Kind regards
The FENSA Team
Really pleased with the prompt reply
Had a quick query, contacted FENSA support. Received a reply within minutes.
A concise and complete response. Really pleased on the swift reply.
Has saved me days/months of worrying about a small query that turned out to be insignificant.
Thanks so much.
8 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Jess,
Thank you for your kind review.
We’re delighted to hear that our team was able to respond quickly and provide the reassurance you needed. It’s great to know we could help resolve your query promptly and put your mind at ease.
We really appreciate you taking the time to share your experience and thank you for choosing FENSA.
Kind regards,
The FENSA Team
Booking in for assessment
Easy booking in system, with a quick response from Fensa. Communication was great throughout and everything went as planned.
7 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Haydn,
Thank you so much for your kind words and 5-star rating! We’re really glad you had a great experience with us and appreciate you taking the time to share it.
Kind Regards
The FENSA Team
Certificate Help
Lewis Pinchen was really helpful and went beyond to help us with our query and helped us get it resolved. Thanks Lewis
7 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear Pedro,
We’re delighted you had such a positive experience—especially with our support team. Lewis will be so pleased to hear your feedback. Thanks again for the 5 stars!
Kind Regards
The FENSA Team
Excellent Service
ADvice provided was detailed and addressed my query. the response was fast, and its good to know that there is a reliable source of information and direction for Window and door installations.
5 mai 2026
Avis spontané
Réponse de FENSA Limited
Dear SS,
We’re thrilled to hear this—thanks for the amazing review! It means a lot to our team, and we’re so happy we could deliver a great experience for you.
Kind regards
The FENSA Team
I asked a question about my double…
I asked a question about my double glazed door and i got a true and positive answer back from yourselves in which it was very helpful and assuring.
30 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear John T,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Warm regards,
The FENSA Team
It was easy to order online a copy of…
It was easy to order online a copy of the fensa certificate. Email customer support were very efficient in dealing with a query I had.
28 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Anne Adams,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Kind regards
The FENSA Team
Excellent Response to FENSA query
Needed a copy of a fensa urgently due to moving and it was only recently registered and not online. Emailed FENSA and within about 3 hours they emailed me a copy. Super efficient and really great service.
24 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Kate D'Azzo,
We’re thrilled to hear this—thanks for the amazing review! It means a lot to our team, and we’re so happy we could deliver a great experience for you.
Warm Regards
The FENSA Team
The advice and support I receive from Fensa
The advice and support I receive from Fensa is excellent , the service not only is professional and very reliable , it is also supportive of me
20 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Gav,
Thank you for your kind feedback! We're delighted to hear that you've found our advice and support to be both professional and reliable. It’s especially rewarding to know that you feel supported throughout your experience with us.
Providing a high standard of service and building trust with our customers is at the heart of what we do, so your comments mean a great deal.
Warm regards
The FENSA Team
Réponse de FENSA Limited
Dear Oksana Katolyk,
We really appreciate you taking the time to leave such a positive review. It’s fantastic to know that everything met your expectations. Thank you for choosing us!
Kind Regards
The FENSA Team
No Benefit to Using a FENSA Registered Fitter
I am facing the prospect of a £250 bill from building control to certify my windows as complying with building regulations. This is despite having chosen a fitter via the FENSA website who was registered with FENSA at the time of installation but recently left and registered with another competent person register. FENSA will not certify my windows, despite the fact that the fitter was registered with FENSA at the time. I cannot see what benefit choosing a FENSA registered trader has provided me - I could have chosen one who was not and registered the windows with building control myself!
I submitted a complaint to their complaints email and have received no reply.
I refer you to their website as a reminder of the promise they offer and have failed to uphold.
ENJOY PEACE OF MIND
We'll register your job for you
Did you know it's your responsibility to register replacement window and door installations with your local council?
BUT... if you choose a FENSA Approved Installer we'll do this for you!
23 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Jennifer Mitchell,
Thank you for taking the time to share your experience. We’re very sorry to hear about the situation you’ve found yourself in and appreciate how frustrating this must be.
We do understand your concerns. FENSA is only able to register installations that are formally notified by an installer while they are still an active member of the scheme. Unfortunately, we do not have a record of your installation being submitted before the installer left FENSA.
In situations like this, certification would need to be obtained through your local authority’s Building Control department, who can guide you on the next steps.
We appreciate this is not the outcome you were expecting, and we’re sorry for the disappointment caused. Please be assured that your comments have been shared with our complaints team for further review.
Warm regards
The FENSA Team
Always helpful with any questions
17 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Jeannette,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Warm regards
The FENSA Team
I’m very satisfied with the technical…
I’m very satisfied with the technical support I received. The team was professional, responsive, and very helpful throughout.
22 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Dobek Kwirowski,
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with our technical support team. Providing professional, responsive, and helpful service is something we strive for every day, and it’s great to know we met your expectations.
We’ll be sure to pass your kind words along to the team—they’ll really appreciate hearing this. Thank you again for taking the time to share your experience, and please don’t hesitate to reach out if you need any further assistance.
Warm regards
The FENSA Team
Réponse de FENSA Limited
Dear Hardip Toor,
Thank you so much for your kind words and 5-star rating! We’re really glad you had a great experience with us and appreciate you taking the time to share it.
Warm regards
The FENSA Team
Fensa are Great
Fensa are Great ! They are here to help.
The only thing needs to be is more publicly shown if the building works go wrong and they are governed by them they are 100% here to help as they did with us.
In my words Bodger (Para...t in Dorset) window fitters who ignored us and took 9 months to correct but only with Fensa's help. Back window/door would not shut or open in the slighest sun due to frame not fitted square and we were trapped in home,
Fensa spotted this and air vents went into the brick wall and other faults.
We would give Fense 10 stars if we could, we got our home back thanks to them. Pete.
1 août 2025
Avis spontané
Réponse de FENSA Limited
Dear PeteG Hampshire,
Thank you, Pete, for taking the time to share your experience with us. We’re really pleased to hear that you felt supported and that our team was able to help resolve the issues with your installation.
We’re sorry to hear about the difficulties you faced, but it’s great to know that our intervention helped get things put right and that you now have your home back to how it should be. Feedback like yours means a great deal to us, especially knowing the positive impact it’s had.
We’ll be sure to share your kind words with the team—they’ll truly appreciate it. We also value your suggestion about raising awareness of the support available, and we’ll take that on board.
Thank you again for your feedback and for placing your trust in us.
Warm regards
The FENSA Team
Great Experience!
From start to finish, the team at Fensa really impressed with their efficiency and attention to a new customer. Their guidance and professionalism was amazing. Pleased to be accredited to this great organisation.
Beryl and Alistair are a credit to Fensa.
Our inspection was conducted by Lee with ease.
Having used Fensa before, I would recommend them to all.
21 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Kenny Webster,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Beryl and Alistair will be especially pleased to know they made such a positive impact, and we’ll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
It’s great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Kind Regards
The FENSA Team
I’ve just become FENSA registered
I’ve just become FENSA registered — a big milestone for me.
A huge thank you to everyone I’ve worked with along the way. Your support and guidance have been incredibly helpful, and I truly appreciate it.
15 avril 2026
Avis spontané
Réponse de FENSA Limited
Dear Rafal,
Many thanks for taking the time to post this review, we are delighted to welcome you to FENSA and we are so pleased to hear of your positive experience with us. We will pass your comments onto the wider team.
Kind Regards
The FENSA Team
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