Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Voir plus
L'entreprise a répondu
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Voir plus
L'entreprise a répondu
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the proces... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
4,0
Bien
191 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Becks was outstanding!
Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it took a while to lodge the claim due to the need for specific particulars of information, including data from a retired bank account to prove method of payment. This meant the roof damage gradually got worse over time and so risks quoted becoming obsolete. But I’m glad Becks became my conduit and was super efficient throughout.
29 janvier 2026
Avis spontané
Réponse de Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable !
Great, clear communication.
Great, clear communication. Would definitely recommend IBG Insurance, Karan was brilliant to deal with.
5 janvier 2026
Avis spontané
Réponse de Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Karan Tharmakulaseelan was extremely…
Karan Tharmakulaseelan was extremely helpful
21 janvier 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
G8 service
G8 service, very easy to use.
Prompt response by Karen. Happy to recommened 👍
22 janvier 2026
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience !
No Issues
Was assisted by Karan Tharmakulaseelan with opening a membership with Installsure. A swift and easy process. No issues.
19 janvier 2026
Avis spontané
Réponse de Installsure
We’ll continue working hard to make every interaction with exceptional and memorable !
I dealt with Demi who was very good and…
I dealt with Demi who was very good and very accommodating.
Thank you
5 janvier 2026
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Karan is very helpful
Karan is very helpful, responded to my missed call quickly, answered my questions clearly, and sent me the documents I need with additional confirmation and explanation provided. Great service, much appreciated!
6 janvier 2026
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Problem solved swiftly
I was assisted with a problem today by Karan Tharmakulaseelan who was excellent and very professional with resolving my issue. Thank you, Karan
5 janvier 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Prompt and helpful
On needing to urgently source a guarantee document today, I received a callback very quickly and promptly received the guarantee policy document in my inbox - very pleased with the service I received today
19 décembre 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Very helpful
Very helpful, guiding me through the process. They were very thorough and professional throughout and you get a personal advisor who you communicate with who knows your case, which streamlines everything.
Highly recommend this company.
17 décembre 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Insured with Installsure £100 excess…
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Installsure should be responsible for level of workmanship they are insuring. Total waste of time being with them.
9 décembre 2025
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the £100 excess and fully understand how frustrating this may have felt.
The excess forms part of your insurance policy and is a pre-agreed amount that policyholders are required to pay when a claim is approved. This amount is outlined in the policy documentation provided at the start of your cover, and we are required to collect it before authorising any remedial work.
We genuinely want the process to feel fair and transparent for you. If anything in our communication was unclear, or if you believe the excess may have been applied incorrectly, we would be more than happy to review this further. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
“Thank you for helping me today
“Thank you for helping me today. I spoke with one of your team members, Karan Seelan. He showed great dedication and helped me resolve my issue. I truly believe every department and company should have someone like him—someone who genuinely cares about assisting customers. Best of luck, and thank you again.”
25 novembre 2025
Avis spontané
Réponse de Installsure
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do !
Great experience with installsure
Great experience with installsure, kept us up to date , claims handler very efficient . A+ Richard T.
24 novembre 2025
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Terrible process from start to finish
Terrible process from start to finish. Unclear instruction on completing required paperwork, how to and who to get quotes from, whether to go ahead with job, whether claim would be paid. The whole time I felt like Instalsure were trying to get out of paying. I still have to wait another 4 weeks to actually get the money back. Why?
1 octobre 2025
Avis spontané
Réponse de Installsure
We’re very sorry to hear about your experience and the frustration caused during your claim process. This is not the level of service we aim to provide, and we sincerely apologize for any confusion around the paperwork, quoting process, or payment timeline.
Our goal is to make every claim as clear and straightforward as possible, so we appreciate your feedback—it helps us identify where we need to improve.
We’d like to look into your case in detail to see what went wrong and ensure your payment is resolved as quickly as possible. Could you please contact us directly at claims@installsure.co.uk with your claim reference number.
If your inquiry has not met your expectations, please email complaints@installsure.co.uk
Thank you for bringing this to our attention, and again, we apologise for the inconvenience you’ve experienced.
Seamless with minimal effort!
Karan was the member of staff who helped me fly through this application. Nothing was too much trouble and excellent communication throughout.
23 octobre 2025
Avis spontané
Réponse de Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Excellent Service
Very helpful and had taken the time to explain how to apply within the portal for an IBG policy.
Found out the answer to my question and was very polite and helpful. Thank you
15 octobre 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Avoid this company!
It is now ten months since the fault was first reported, ten very frustrating and infuriating months trying to deal with people at Installsure whose idea of customer service is to be as obstructive as possible. We are now waiting to hear from the Financial Ombudsman Service.
13 octobre 2025
Avis spontané
Excellent service
Excellent service, good communication and fast response
24 septembre 2025
Avis spontané
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Leaves customers vulnerable
Our experience with Installsure has been appalling. Our door is still within the 10-year warranty, and the installsure have admitted in writing to taking over Safestyle’s accounts — yet they refuses to provide proper support.
Instead, they sent us a 3-page form demanding proof of payment (despite already having our policy details) and told us to chase quotes from their so-called “approved tradespeople,” none of whom answer the phone or return calls. By the time Installsure bothered to reply, we had already had to organise and paid a trusted local tradesman to fix the problem ourselves.
What makes this worse is that the faulty door actually invalidated our home insurance. If someone had broken in through this door, we wouldn’t be covered — but Installsure simply doesn’t care. Their lack of urgency and support has left us completely exposed and out of pocket.
This company makes the claims process deliberately difficult, takes no responsibility, and leaves customers vulnerable. We feel utterly let down and can not recommend them to anyone.
23 septembre 2025
Avis spontané
Réponse de Installsure
We are truly sorry to hear about the challenges you have experienced in making a claim with us. We understand that this process can be stressful, and our aim is always to make it as straightforward as possible for our policyholders. Due to a high volume of claims, our current processing timeframe is approximately 6–8 weeks. However, we recognise that in some circumstances, policyholders may be unable to wait this long, particularly where there are security or safety concerns. To address this, we have an emergency procedure that allows policyholders to complete the necessary work and then submit their claim with the invoice for consideration. We always strive to provide the best possible service to our policy holders, by making sure their claim is processed from the start to finish. As you are eligible to make a emergency claim with us, please can you provide us with the invoice your local tradesmen had sent to you, to fix the door. Please contact us at claims@installsure.co.uk, or you can call us on our claims line at 0207 645 3744
Instant help and great interpersonal…
Instant help and great interpersonal skills.
25 septembre 2025
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
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