Instyle Solar Avis 

277
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wayne who came out to do the quote, he was very good & easy it to understand different options. The install team with Brady were very efficient & did a great job installing the Battery & extra Solar p... Voir plus

Noté 1 sur 5 étoiles

I signed and approved my battery installation contract on 6 March 2026. It is now 29 June 2026 and I still do not have a confirmed installation date. The sales and quoting stage was responsive, b... Voir plus

Noté 5 sur 5 étoiles

Can't fault Instyle solar from the start to finish! To begin journey with sales , Mark Cecato was prompt and upfront explaining everything in a way we could understand. The tradie team led by Lu... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Sales person lovely. Once initial proposal signed, it was incredibly difficult to get a callback (particularly when wanting to upgrade our system prior to install). When would phone, admin would alway... Voir plus

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

We are one of Australia's largest Solar suppliers, providing solar solutions to both homes and businesses throughout QLD,NSW,SA, VIC & WA. We will tailer a solution to suit your needs, budget and yearly power usage.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

277 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,2

Tous les avis

(277)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

In style solar were awesome

In style solar were awesome. They explained everything clearly, gave clear instructions for what’s going to happen. It was an excellent process from start to finish.
Thanks in style solar.

8 décembre 2020
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Réponse de Instyle Solar

Thank you Annemarie! This is a wonderful review and we appreciate the kind words.

Noté 5 sur 5 étoiles

Awesome support and understanding of…

Awesome support and understanding of their product. After installation service has been excellent and the installation team were very professional, got the job done very quickly and did not interrupt my day at all.
Definitely recommend InStyle solar.

6 décembre 2020
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Réponse de Instyle Solar

Thanks so much Ashley - we appreciate your kind review!

Noté 5 sur 5 étoiles

Kathy was just so helpful explaining…

Kathy was just so helpful explaining everything the whole process and have up to date answered all questions. The team were fabulous very informative and kept us up dated from beginning to end of insulation. Very happy customers would highly recommend.

4 décembre 2020
Noté 4 sur 5 étoiles

Worst Customer Service / Updated Resolution Thank You

I have had my 6.6 system now for 4 weeks and my inverter has not worked properly the whole time, I am having issues with Customer service and the run around to say it's been fixed but today it just stopped working and no one comes back to you or answer the phones and if they do it's always I'll email someone to call back.
They even up sold me to the top of the range inverter and panels,
I would think with only being installed 4 weeks ago someone would call straight away but nothing.
Not a very happy customer.

So now it's been 24hrs since my inverter issue and still no one has called me back, I'm not happy as my 1.5 system I had for 9 years had not 1 problem I am pissed because I could of got a similar system at 1/2 the price. The reason I paid more as the product apparently is better quality plus they were local and customer service was top quality we are just a phone call away,
With all their good reviews you would think the follow up was top notch. I open up a little bit and look what happens they take advantage of you, because of this I'm going back to trusting no one.

RESOLUTION UPDATE:
Well I'm glad to say that instyle solar did come to the party after a few back and forth phone calls to resolve the issue with inverter,
Incorrect switch was installed and tripping my inverter to turn off, problem was fixed in 20mins after 3 weeks of waiting.
Unfortunately when they fixed the inverter it stuffed up the app which stop working, it did take a few more days to resolve this as it had to be escalated to the Manufacturers to resolve.
Now after 8 weeks from install I am very Happy to say all fixed.
I would like to say that i was very happy with all the communication leading up to the installation as well as the guys that installed the system very professional and informative.
I would like to thank Cody for taking my case and resolving after a few challenging phone calls.

3 décembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi there, This is not the way we usually work and we apologise for the experience you've had so far. As we don't have your personal details listed here, please respond to the TrustPilot email asking for your email, name and Instyle order details so we can verify your order with us and solve the outstanding concerns you still have. Our customer service is of the highest importance to us and we are not in the business of dropping the ball after install - we are your solar partner for the life of the system and we will uphold the highest level of support going forward. Please respond to that email so we can get the ball rolling on resolving your concerns as soon as possible and restore your faith in our team of professionals. Thank you - Instyle Solar team

Noté 5 sur 5 étoiles

Chris Stewart

Very pleased with Instyle Solar installation. Communication was great from initial on site sales representative, pre-installation and post installation follow ups. Contract document's were well presented and made clear before signing. Installation team did a great job and final product looks great. Process to follow for smart meter installation was well explained. Having inverter information via wifi for number of kilowatts generated by both number and graph is great (like a new toy).

2 décembre 2020
Noté 3 sur 5 étoiles

Review from customer at The Ponds NSW

All work was done timely and as agreed. However, the price seems to be a bit higher in comparison to many other installers. It is too early for me to give a complete review without using the system at least for about 3 months.

28 novembre 2020
Noté 5 sur 5 étoiles

Informative initial meeting and good…

Informative initial meeting and good customer service even after the install. Install went well and the products are from a quality companies. Would recommend InStyle to family and friends.

25 novembre 2020
Avis spontané
Noté 2 sur 5 étoiles

I was disappointed by the after…

I was disappointed by the after installation service in relation to establishing whether my current meter was compatible.
Prior to installation and signing up, service was impressive
I had to spend time with energy provider to find out the hard way that a new meter is required
A call from David in Customerservice explained the above and an apology was provided

24 novembre 2020
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Réponse de Instyle Solar

Hi Venkatson, thank you for your review. Solar power is very personalised to the property and whether there is an existing solar system to account for. Things like how your programming has been set up by your retailer is one of those things we have no control over. Once we have completed the installation, often the retailer hold things up at that final step. Thats just one of those things we cant prepare for. Upgrading your metre is 100% your retailers part of the solar process and we have supported the process as much as we can and we can help further where you ned us to, thats no problem at all. Its a bit of a pain waiting on the delay there, but you will be getting those solar benefits again in no time. We look forward to hearing about your savings in future.

Noté 5 sur 5 étoiles

We made the decision to look at Solar for our Residence with a Professional Company.…

We made the decision to look at Solar for our Residence and after carefull consideration, made contact with Instyle Solar.

From the time from our first communication with Debbie, quoting with Matt, David in Customer Service and Johan, Director, we had full confidence that we had chosen wisely.

All Staff have been very Courteous and Professional, as were the Installers and have no hesitation Instyle to anyone looking for a Solar System to be supplied.

The cost was well within our expectations.

23 novembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi Graham, Thank you for your great review. We really appreciate the account of your experince with our teams and how we have been able to satisfy your requirements in many areas. Enjoy those savings coming your way!

Noté 5 sur 5 étoiles

Great experience from start to finish

Great experience from start to finish! Dave, Cameron and the installers were very professional and fast. Very happy overall.

23 novembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi there, thank you for your review - this is wonderful to hear that all teams have been excellent to work with. Enjoy those savings coming your way.

Noté 5 sur 5 étoiles

Instyle Solar Townsville

Kathy was very helpful and answered all our questions. We had great customer service and are looking forward to our solar system saving us money for our future.

22 novembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi Shannon, thats great to hear. Kathy is a brilliant sales consultant - we hope you enjoy those savings coming your way. Thank you for your wonderful review!

Noté 5 sur 5 étoiles

Great service

Bryan was great, explained everything clearly and made the process really easy!

21 novembre 2020
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Réponse de Instyle Solar

Hi Amy, thats great to hear. Bryan is a brilliant sales consultant and always goes the extra mile. Thank you for your review & enjoy the savings coming your way!

Noté 5 sur 5 étoiles

Normally I do not write reviews but…

Normally I do not write reviews but these guys are so good felt I had to.Product is first class and installation guys were brilliant.Staff at Instyle Solar should give other companies lessons on customer service!

20 novembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi David - we appreciate your awesome review. We are so thrilled to hear that the wider team have really delivered to your expectations. Enjoy the savings coming your way!

Noté 5 sur 5 étoiles

5 star solar company

Recommend by my cousin. Absolutely enjoyed the process from beginning to end with my InStyle solar panels. The representative who came out to my house to give a quote was warm and not pushy. Another representative via phone, was friendly and courteous. The installers were absolutely amazing updating me on the progress and answering all my questions. Great solar company! I will definitely recommend them to all my family and friends!

20 novembre 2020
Avis spontané
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Réponse de Instyle Solar

Hi Anne, Thank you ! We appreciate your awesome review. We are so thrilled to hear that the wider team have really delivered to your expectations. Referrals are always welcome, thank you!

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