Avoid this policy at all costs !!! Had to pay a significant premium for my Frenchie and first time needed to claim for new condition has become an absolute war of attrition, with under writers of t... Voir plus
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Very helpful as I don't do on line banking, so we were allowed to set a direct debt up via the phone. And verification of Coopers insurance was emailed to me within minutes.
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Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... Voir plus
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Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Insure Your Paws
Écrit par l'entreprise
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Coordonnées de contact
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, Royaume-Uni
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de Insure Your Paws
Hi Janet,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind Regards,
Victoria
Yet again not heard from this company
Yet again not heard from this company, yet my vet submitted paperwork on 29th July and still no news or update on 12th August!
How can it take so long to acknowledge your customers!
12 août 2025
Avis spontané
Réponse de Insure Your Paws
Hi Jasmine,
Please accept our apologies for your recent experience. I'll email you directly.
Kind Regards,
Victoria
Réponse de Insure Your Paws
Hi Ian,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Dean.
Didn’t take on board what I had…
Didn’t take on board what I had explained on my emails but the call handler couldn’t see them until she checked another system then she apologised and sorted the problem
5 août 2025
Réponse de Insure Your Paws
Hi Claire-Mary,
Thank you for your feedback comments and taking the time to leave a 5 star review. Customers are at the very heart of our business and we strive to provide the best service possible. If you ever have any further queries please do not hesitate to contact us.
Kind regards,
Dean.
easy site to get a clear picture of the…
easy site to get a clear picture of the coverage offered which was better than the other companies.
4 août 2025
Réponse de Insure Your Paws
Hi Aileen,
Your feedback brightened our day. Kind words like yours fuel the passion behind everything we do. So glad you had a great experience!
Kind regards,
Dean.
Great value insurance
Very easy application system and a fantastic price
We got a higher cover for our dog for over £150 cheaper than our current provider.
4 août 2025
Réponse de Insure Your Paws
Hi Stephen,
Thanks for the shout-out! We’re happy to have delivered a great experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive—glad to know we hit the mark for you!
Kind regards,
Dean.
Cost effective and simple
Easy, simple and straight forward with tons of benefits for your loved ones.
4 août 2025
Réponse de Insure Your Paws
Hi Mick,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dominik.
Many different plans to chose from
Many different plans to chose from. Something for everyone. I chose the plan which doesn't require a percentage of vets bill to be paid. All prices were very competitive
1 août 2025
Réponse de Insure Your Paws
Hi Tommy,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dominik.
Laid out extremely well
Laid out extremely well, very organised and user friendly. Explained everything very well and made sense to me.
31 juillet 2025
Réponse de Insure Your Paws
Hi Chloe,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
Easy to set up new policy
Easy to set up new policy. Was impressed that there was no extra excess (typically 20%) for an eight year old dog and saved over £20 per month on renewal cost. Had pet insurance for 40 years and never had to make a claim. Hope we never have to use it.
20 juillet 2025
Réponse de Insure Your Paws
Hi Mr Barlow,
Thanks so much for your feedback. We're glad you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Temi.
I made a claim in 2024 for a lump on…
I made a claim in 2024 for a lump on the chest of my golden retriever, I paid a small fee with my vets and they dealt directly with insureyourpaws. There was no issue the claim went straight forward. I have been with insureyourpaws for 8 years and claimed once, this years premium has gone up by £40 was expecting a lot more after the claim. Can't understand all the bad reviews but I will continue to use insureyourpaws.
27 juillet 2024
Avis spontané
Réponse de Insure Your Paws
Hi Sandra,
Glad to hear this! Thank you for sharing your experience with us. It’s always so helpful—and heartening—to hear that what we do is working well for you. Thanks for your support over the years too.
Kind regards,
Temi.
Be very wary of this company
Be very wary of this company! It has been months now waiting for our money back! We sent the information only to be asked about it again and again!
19 juillet 2025
Avis spontané
Réponse de Insure Your Paws
Hi Milena,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dean.
Réponse de Insure Your Paws
Hi Claire,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when you take the time to share something positive like this.
Kind regards,
Temi.
Absolutely shocking
Absolutely shocking! It has taken extortionately long for Insure your paws to progress our claim and we are still no near getting it settled. We have an insurance with Sainsburies for our cat and it gets them 5 days to assess a claim and refund the vet bills back to us. I cannot praise them more.
On the other hand, we had nothing but grief with Insure your Paws. We have provided a huge amount of information to them, the full medical history of our dog, and they keep coming back with more questions. It appears they do not review what has already been provided to them or maybe they do, but this is a tactic of theirs to delay the reimbursement of the vet fees as much as possible, as every time they raise a question, their processing time is being extended by another 10 days. Just shocking! Be very mindful getting a pet insurance with them.
14 juillet 2025
Avis spontané
Réponse de Insure Your Paws
Hi Mia,
Thank you for your comments. We had requested further information to be able to investigate the points you raised further. Further information hasn't yet been provided. If you could please email info@insureyourpaws.co.uk and an agent would be happy to assist.
Kind Regards,
Dean.
Great choice of cover and great price
Great choice of levels of cover and grat prices.
Their website was easy to negotiate and it was easy to sign up for the policy I wanted.
11 juillet 2025
Réponse de Insure Your Paws
Hi Georgina,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
Everything was quick and easy to sort…
Everything was quick and easy to sort out and a decent price too.
10 juillet 2025
Réponse de Insure Your Paws
Hi Martin,
Thank you for the five stars and for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.
Kind regards,
Temi.
Answered all questions truthfully and…
Answered all questions truthfully and did not try to mislead.
8 juillet 2025
Réponse de Insure Your Paws
Hi Jennifer,
Thank you for the five stars and your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along.
Kind regards,
Temi.
I have been with insure your paws since…2018
I have been with insure your paws since 2018 with my other dog apache , made sense to use the same company luckily I’ve never had to claim , but peace of mind if I have too
9 juillet 2025
Réponse de Insure Your Paws
Hi Patricia,
So great to hear this! Thanks for trusting us and taking the time to share. We know trust has to be earned, so it really means something special when you trust us with your business.
Thank you!
Kind regards,
Temi.
Good on line provider
Good, easy to use website with plenty of very useful other information. Also competitively priced.
8 juillet 2025
Réponse de Insure Your Paws
Hi Jim,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Zainab.
It was very quick and easy to get the…
It was very quick and easy to get the cover I wanted on line.
7 juillet 2025
Réponse de Insure Your Paws
Hi Charlotte,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
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