Insure Your Paws Avis 

Took numerous chasing over two months for them to accept a straight forward claim. Not great when the vets are getting impatient and start sending you bills worth ££££!

They gave me the wrong information first time round which lead to a delay.

They eventually paid up after I complained about the issues.

I also had a name change after and they tried to say I could only hand over ownership to someone else if I died... How can I hand over ownership if I'm in a box 6 foot under? And I'm not changing ownership, I'm still me?!

Again common sense was not used and after I raised the fact I have to legally abandon my old name and they are breaching law by not changing it did they suddenly have a pathway to sort this out. Again not without hiccups and pointing fingers.

Good price for the cover provided and easy to set up

just joined as your price was more comparative than our renewal and all our concerns and what was covered was explained

Early days yet but procedure so far was easy

Good choices and excellent value.

Claimed on my dog having had to take him to an emergency vet.

6 weeks later despite chasing on their contact form I’ve had no communication and the Davies group website just says pending. I have no idea what the status of the claim is and like other people have said here the claims process seems incredibly poor in terms of communication.

I wouldn’t recommend insure your paws on the basis of what I would have thought would be a relatively simple process - if my dog hadn’t gone to the emergency vet, there was a chance he would’ve died

I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months.

They respond to my email once a week, asking a single question, I then have to wait another week until they ask another single question. What's worse is they'll ask questions to which I have previously provided an explanation, which then results in another 2 weeks delay.

The claims process is shockingly bad. I wouldnt bother to use them for any future pets.

Update 18/09:

Credit where credit is due. Since the review and speaking to them on the phone, they've escalated the claim and logged a complaint, I've now had confirmation of settled, all within 3 days.

I wish it hadn't come to this but wanted to thank Insure-your-paws for taking accountability and resolving the matter so quickly.

Review score updated.

Such an easy process, straight forward especially setting up direct debit .

Good price and good customer services on the start of the policy

Used them for years for a claim for my dogs skin and they have been brilliant and my vet had always send the forms via email and they have been paid
but my recent claim seems to have been taken over by a Davies group, and Iv had to ring various people, send various emails, fill in different forms and even after a promise of a payment in 5 days (minus a load of deductions) it still didn't arrive.
Dont recommend now they have changed, you won't get your claim

An unexpected payment appeared on my account which I stopped. Rather than discuss or explain they just stopped my insurance. I tried to explain but to no avail. Payment was to Blue something or other, provider of credit for monthly payments it seems.

Easy web site

Great price for the level of cover, getting the insurance purchased was very easy with the online application. Just hope that I don’t need to use it too much.

Easy to to set up and covers all I need to ensure my puppy is well cared for

I've been with insure ur paws for almost 6 years never had no problem...I've got auto renewal on...insurance automatically renews every year...1 less worry for me...and to honest the premiums don't go up much each year...usually a couple of quid...I've also made a couple of claims...no problem with insure ur paws paying out on the claims

Very easy to set up

UTTER DISGRACE OF A COMPANY DO NOT BUY INSURACE FROM THESE - WON'T COVER VET BILL OR EUTHANASIA BECAUSE MY DOG HADN'T BEEN FOR A CHECKUP IN THE LAST 12 MONTHS... CON ARTISTS... SCANDALOUS... SO BASICALLY IF YOU HAVENT HAD A GENERAL CHECKUP IN 12 MONTHS - YOU ARENT INSURED.
I have since had a reply from this business as you can see below - once again washing their hands of the problem.... so I have included my reply as a matter of public interest.

Thank you for your email. I am furious about this exclusion - none of my other pet insurances have ever had the exclusion. It is like private medical insurance for people - you don't have to have a 'health checkup every 12 months' to validate your insurance - this is an utter con and the fact it is buried until page 25 of the policy tells me you are hiding it. This should be fore-front of the policy wording, with a checkbox to ensure people can't take out this policy until they have checked and acknowledged this key fact... hence my choice of wording to prevent any other victims of this scandal. I have since cancelled my policy for my other dog with you due to this. It is a disgrace - and I can only take relief from this the fact that I didn't have an extortionate vet bill to claim - with the same disgraceful result.
You should be ashamed of your business practice.

Quick, easy amd simple to do plus a great policy and price.

Easy to set up a new policy online.
I had a query about my direct debit so I phoned up. Call was answered promptly and by a very helpful member of staff.

I’ve called 4 times and every time they immediately answer, they’ve guided me through the process and the claim was paid within a few weeks. Personally don’t have a single negative thing to say.