We cannot recommend this taxi company highly enough. Traveling can sometimes be unpredictable, but having a reliable and professional transportation service made a huge difference in our exper... Voir plus
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Lisez les avis des autres
Used iTaxi for airport pickupp and a couple of short rides around Limassol during our stay, it was easy to book, driver was early, clean car and friendly without being overly chatty, which I appricie... Voir plus
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I came as a first time visitor to Cyprus and I asked the desk clerk at my hotel if he could arrange a day tour of the mountains and villages near by. My guide and driver, Takis was waiting outside bef... Voir plus
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iTaxi is by far and away the best taxi service in Cyprus, especially when it comes to picking up and dropping off from the airport. Their customer care is fantastic and makes Bolt look like a sta... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
iTaxi Cyprus is a trustworthy family operated business established in 2011 which specializes in a quality taxi and minibus transfers, to and from Larnaca Airport, Paphos Airport, as well as all around Cyprus.
Coordonnées de contact
LEOFOROS ELEFHTERIAS 17, 7020, LARNACA, Chypre
- 0035796500004
- info@itaxicyprus.com
- itaxicyprus.com
4,7
Excellent
46 avis
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Cash Only?! Avoid this tour operator
I did the UNESCO Churches tour with Maria on January 19th, along with my elderly parents. We had a nice time on the tour, but it def ended on a sour note:
As we were being dropped off at our hotel, I was getting out my credit card to pay the driver and was unexpectedly notified that it had to be CASH ONLY. I was like "what, really??" She said, "yes."
The price of tour with transfer was about 450 euros, and I don't walk around with that kind of cash, so I'm immediately stressing out trying to juggle helping my elderly parents with their luggage while Maria wants me to cough up the cash. She ended up driving me around in the dark trying to find an ATM, we eventually found one and I paid an extra 15% to the ATM along with the ATM access fee and non-Chase Bank ATM fee. So it cost me about an extra $130 USD because either her or iTaxi decided to surprise me with a cash-only bill.
Also, if you look at iTaxi's website FAQ it says that they accept cards.
This situation was completely avoidable on the part of the tour operator, but I guess they'd prefer to create a substandard, stressful, and costly customer experience
19 janvier 2025
Avis spontané
Réponse de iTaxi Cyprus
Dear J D,
Firstly, we would like to express our sincere gratitude for choosing our services for your airport pickup, city-to-city transfer, and day trip. It was our pleasure to serve you, and we are delighted to know that you were satisfied with our services and personnel during your transfers.
However, we have noted your recent feedback on Google and Trustpilot, which your closing part appears to contradict your earlier positive comments.
Of course, we are open to all reviews, both positive and negative, as they provide us with valuable insights to enhance our services.
For your first transfer for your Airport pickup, your booking was prepaid online via card prior to your arrival in Cyprus.
Your second transfer was booked via email; no prior card payment request was made. The driver had a payment terminal and accommodated your card payment request at the end of the journey.
-- As demonstrated by these two transfers, we adhere to our website’s FAQs, accepting card payments.
The third transfer was for a day trip which was arranged via email for a longer trip with a higher cost. There was no prior discussion regarding the payment method, and we acknowledge that we did not inquire about your preferred payment method. At the journey’s conclusion, the driver lacked a payment terminal, and it was mutually agreed to visit a nearby ATM for cash withdrawal.
It goes without saying that it was a big mistake by the driver where at that moment she didn't inform the office that for whatever reason she didn't have with her the payment terminal. Had we been aware, we could have provided alternative solutions, such as sending another driver with a payment terminal or sending you a link directly to pay online by card.
In Cyprus, we follow all EU regulations concerning driver and vehicle licensing. Regarding payment methods for transportation services, there are no strict regulations mandating the use of cash or card payments only, nor specific requirements on when payments should be made during a journey. The Payment Services Directive regulates payment services in the European market, but it does not impose specific mandates on payment methods or timing for transportation services.
The payment method and timing are typically agreed upon between the customer and the service provider. In our case, this involves communication between the client and the driver, who coordinates with the company.
Mrs. Maria has been a valued professional driver in our company for over five years. Had she realized that cash payment would be a significant concern for you, she would have addressed it directly with you in another way or consulted us for an alternative solution. Perceiving no issue, she took the initiative, with your agreement, to drive you to an ATM.
While we do not believe the fault lies entirely with us, we are committed to customer satisfaction. We would like to offer a refund of 50% of the ATM charges incurred of $130 USD to €125 EUR, amounting to €65. Please provide your bank account details or Revolut information privately, and we will gladly process the refund promptly.
Another proposal would be If you plan to visit Cyprus again soon, we can retain the €65 as a credit for your future journeys.
We are committed to maintaining transparent communication with our customers and believe it is our responsibility to address situations like this openly. To inform future visitors to Cyprus who may consider booking transportation services with us or other companies, we plan to publicly share this incident and our response, demonstrating our dedication to service excellence. Our motto remains: “A friend in need is a friend indeed.”
Lastly, we kindly ask that if you’ve shared this review on platforms other than Google and Trustpilot, please inform us to prevent unnecessary searches across other websites.
We look forward to receiving your reply.
Thank you,
Simos M.
Very reliable and informative guide
Very reliable and informative guide. Car was very clean and comfortable. It was the highlight of our trip to beautiful Cyprus.
4 janvier 2025
Avis spontané
Réponse de iTaxi Cyprus
Dear RW,
Thank you for choosing our services, and for taking the time to write a review! We are so glad to hear that you enjoyed your transfers. :)
Very good driver 👍👍👍👍👍👍👍👍
6 janvier 2025
Avis spontané
Réponse de iTaxi Cyprus
Dear Arthur,
Thank you for sharing your feedback regarding your transfer!
We are glad to hear you enjoyed our services!
The best taxi service I have found in…a
The best taxi service I have found in Cyprus. Travelling on my own I was anxious, this company is trustworthy, kind and reliable. I was greeted by a kind welcoming guy from this company to my taxi. The driver was also very kind. Very respectful genuine company I will be using iTaxi going forward. Thank you
27 août 2024
Avis spontané
Réponse de iTaxi Cyprus
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear
we hit the mark for you. Come back and see us soon. :)
Great service with a personalised touch!
Great service at very reasonable prces!
What struck me most is the human touch behind the service. I used iTaxi 3 times so far and definitely recommend their services.
You are given the option to either pay upfront or cash to the driver. The company also sends a reminder a day before. Their drivers were always very polite and kind.
15 août 2024
Avis spontané
Réponse de iTaxi Cyprus
Thank you for your wonderful feedback! We're happy to hear that you had a great experience with iTaxi. We appreciate your honest review
Excellent cooperation with the company
Excellent cooperation with the company, very professional drivers and impecable service from the staff. This company is highly recommended.
1 juillet 2024
Avis spontané
Réponse de iTaxi Cyprus
Dear Marilena,
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear
we hit the mark for you.
A wonderful company in every possible way.
This was a superb experience - from the moment I booked, to superb communication to a wonderful, charming and informative driver called Andy. The fares were also the cheapest I was quoted and I will most certainly use this company again.
5 avril 2024
Avis spontané
Réponse de iTaxi Cyprus
Dear Martyn,
iTaxi Cyprus aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We look forward to being at your service again in the near future.
Great service and competitive prices
We googled a taxi service for Larnaca Airport to Protaras and itaxi was one. We checked reviews which were really good, contacted them for a return trip cost and it was very competitive. We opted to pay upfront via a link they sent. They confirmed every step. Contacted us 2 days prior with meeting details and the same for the return leg. Both drivers were punctual and professional. The journey felt safe and we would not hesitate to use this company again. Thank you itaxi.
26 mars 2024
Avis spontané
Réponse de iTaxi Cyprus
Dear Joyce,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us:)
We look forward to welcoming you back to Cyprus again in the future! :)
Fantastisk service hele vejen igennem
Fantastisk service hele vejen igennem. Vi benyttede dem Både til afhentning ved flyet, når vi skulle rundt i byen og heldags ture på øen. Kan varmt anbefale dem.
12 mars 2024
Avis spontané
Réponse de iTaxi Cyprus
Dear Anja,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
We look forward to welcoming you back to Cyprus again in the future! :)
Best taxi in Cyprus
It was not the first time I used the service of this company and they always arrived on time including a fair price and of course nice and professional drivers
I recommend
1 décembre 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear Josef,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
We look forward to welcoming you back to Cyprus soon!
Good, Reliable
We was collected from the airport and taken to our hotel on the way we was talking about going to a shop to get some provisions and the driver said he could do that on the way to the hotel if we wanted to do so, we excepted his offer and stopped for about 15 minutes, on arrival at our hotel he offered to help getting our shopping to the room, which was not necessary. We had already been given a cost from Itaxi’s (60 Euros) and on asking him how much he replied ‘’it’s 60 Euros’’ he did not add anything for stopping we did give him something for stopping which would have cost us the following day if we had to go out for shopping. At the end of our holiday Itaxi’s collected us and returned us safely to the airport and for the same cost as quoted, both car nice and clean and both drivers friendly. I would recommend them to you ALL.
10 octobre 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear Kevin,
iTaxi Cyprus aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We look forward to welcoming you to Cyprus again in the future. :)
They accepted my booking on late…
They accepted my booking on late notice, tracked when I arrived from Larnaca airport travelling from the UK so they arrived on time, so there were no hidden late fees or charges! The experience was great, the driver was friendly, and had a great character! I would recommend using them.
1 juillet 2023
Avis spontané
First class services
First class services. Drivers were nice and helped us with baggages. We were on the road with our dog. There were very kindly.
4 juin 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear Silvana,
Thank you for the trust you’ve placed in us and for sharing your experience with other travelers. 😊
Top service throughout
Top service throughout, good pick up at midnight from Larnaca airport, took us back leaving at 06:00. In between times the bus didn't turn up in the middle of nowhere and they came and picked us up for €35 for a 40 minute drive which I found very reasonable. Good value for money and excellent service.
19 février 2023
Avis spontané
Réponse de iTaxi Cyprus
Thank you so much for taking the time to leave this excellent review, we really appreciate this.
Please let us know what we can do for you in the future :)
I was picked up from the airport and…
I was picked up from the airport and taken to the hotel and two days later taken from the hotel to the airport. On both journeys the car arrived on time; the driver was very professional and offered an exceptional service. I for sure will be using iTaxi for my next business trip to Cyprus; highly recommended.
17 février 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear Richard,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. You are welcome to use our services in the near future. :)
I came as a first time visitor to…
I came as a first time visitor to Cyprus and I asked the desk clerk at my hotel if he could arrange a day tour of the mountains and villages near by. My guide and driver, Takis was waiting outside before our appointment and I truly could not ask for a better driver and guide on this beautiful island! We visited beautiful churches and charming mountain villages as we discussed the history and culture of Cyprus. I was thoroughly satisfied with the day together and enthusiastically endorse this company! Thanks again! Ron Piller. (Los Angeles, CA, USA)
25 février 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear Ron,
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear
we hit the mark for you. Come back and see us soon. :)
iTaxi is by far and away the best taxi…
iTaxi is by far and away the best taxi service in Cyprus, especially when it comes to picking up and dropping off from the airport.
Their customer care is fantastic and makes Bolt look like a start-up from Lefkara.
If you're going to use a proper online taxi service, iTaxi is the best option.
13 février 2023
Avis spontané
Réponse de iTaxi Cyprus
Dear James,
Thanks for the awesome review! We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. :)
Perfect taxi service in Cyprus
I used this company several times between July and September last year for transfers to and from LCA airport and for my trips between Larnaca and other cities.
I was highly satisfied with the service, the friendly drivers and the very helpful staff.
The service was flawless to the point that it would be difficult to improve it any further.
19 juillet 2022
Avis spontané
Réponse de iTaxi Cyprus
Dear Zsolt,
Thanks for the awesome review!
We work hard to meet expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon. :)
Fantastisk kundeservice
Fantastisk kundeservice. Ud over den basale taxaydelse var der fin dialog før, under og efter turen.
24 octobre 2022
Avis spontané
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