I used to be a huge fan of itsu because of their extensive vegan selection, especially the ‘no meat Monday’ salad, which became the tofu poke bowl; as well as the veggie dragon roll and veggie sushi p... Voir plus
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We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Voir plus
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The food is fantastic. They have changed their really efficient and organised menu, paying and delivery system to a multi queue mess. Queuing twice to get product marked at takeaway prices. The sta... Voir plus
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The guy we were so happy and thankful to be helped and serviced by in this place is absolutely amazing, his name is Moses, and he makes really good matcha latte and blueberry matcha latte... He even h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops
Coordonnées de contact
King's Road 47, SW3, London, Royaume-Uni
- itsu.com
3,1
Moyen
325 avis
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My friend nearly died eating it
My friend nearly died eating it, very bad
18 novembre 2023
Avis spontané
Réponse de itsu
Thanks for sharing this with us. We have very strict food safety policies, so this is a shock to us that this has happened. Please can you log this issue through our website https://www.itsu.com/contact-us/ and we will be in touch.
Just bought my last ever Itsu
Just bought my last ever Itsu. I used to love this brand for offering a tasty, healthy alternative to fast street food. They no longer fulfill that role.
The food has become second rate, thick processed sauces and cheaper ingredients, I could hardly finish my latest thai style noodles which was incredibly sickly and sweet. I almost binned them 6 months ago when I went there hungry to find out I coudn't buy their food with the cash I had.
It was the portion sizes that were the final straw however, having today been fleeced £7 for half filled pot of said unsatisfactory food. Tell me ITSU if you're only half filling them, why don't save wasted packaging and start using containers half the size? Is it becaue you couldn't stand the shame of handing out portion sizes of such such bad value that they tantimount to insult? Don't worry the planet will bear the cost so that you can keep your head held high.
Goodbye ITSU - in future I'll be looking on you in the same light as I do other terrible fast food chains McDonalds, Burger King and Subway.
8 novembre 2023
Avis spontané
Réponse de itsu
Thanks for your review Danny, and we’re disappointed to hear your comments.
At itsu we strive to produce the most innovative, healthy, delicious food and we have strict operational measures in place to ensure plentiful portion sizes. From your recent experiences it seems this was not in line with your purchases, and it sounds like we’ve let you down.
Please could you email us at customercare@itsu.com letting us know when you noticed this and the stores that you usually visit so that we can look into this for you & address the issues you have encountered.
Okay food, high prices, bad app
Food was okay (pretty good rather than very good, and rather overpriced) but once again the app didn’t work. Told the restaurant manager - nothing he could do and no way to add “credits” later. If you’re going to launch a loyalty scheme then you really should do it right or else it becomes an anti-loyalty scheme.
28 octobre 2023
Avis spontané
Réponse de itsu
Thank you so much for taking the time to write a review with some really valuable app feedback Ian! We most definitely have taken it on board and we’re really looking forward to improving the app further (we’re already implementing some of your feedback). If you run into any issues with your app while instore, please do get in touch to let us know with our friendly digital team via appfeedback@itsu.com
Very delicious sushi
Itsu- Wembley is great. Foods were very fresh and very delicious. Dragon rolls eel on the top is awesome. California and itsu classic also nice. Good friendly customer too. Cheers!
19 octobre 2023
Avis spontané
Réponse de itsu
Hi Zany, this is what we aim for here at itsu, so thank you so much for this excellent feedback.
Despite obvious customer complaints
Despite obvious customer complaints. They still don't sell more than one type of sushi, if you could call it that.
This organisation sells literally the lowest denominator, trashiest rubbish and charges as if it's a restaurant.
they could sell even a little bit of tuna and i'd put this to two stars but then the company ethos of (sell overpriced rice and salmon, sell, sell, sell) wouldn't work.
Bizarre how they have so many outlets and they still act like an overpriced McDonalds.
I as a person who would pay for decent sushi like almost every country sells everywhere (i.e Australia) wants a variety. This may as well just be a vending machine. Self-service and dull cold food.
10 octobre 2023
Avis spontané
Réponse de itsu
Thanks for your review, Milo.
Sorry you feel our stores don’t provide you with as much choice at the moment.
As a business we are committed to become more sustainable and we have made the decision to remove tuna from our menu.
The health and wellbeing of our customers is very important to us - just as important as our oceans and planet.
Please visit the following link with details as to why we’ve taken the bold decision to remove wild yellowfin tuna from our menu https://www.itsu.com/blog/taking-a-stand/
Thank you again for your message and if there is any more feedback that you would like to provide, please drop us a line at customercare@itsu.com
Nothing special to be honest. There’s better out there
Nothing special to be honest. I don’t support companies that charge 20% to sit down to eat so customers pay their tax. That’s just not on. I know a lot of companies so it. The rule apparently does not apply to hot food is what I was told. Such I and other items apply he sushi is pretty good and fresh. I’m not sure about ingredients. Particularly on their sauces because most companies that sell this sort of food use MSG which is a particularly nasty ingredient. When I asked staff they told me they did not know about MSG and to look at web site. yo sushi is as more informed and checked and told me some products like their soup contain it. I’m surprised of the lack of training at Itsu. Particularly because of the ordeal at Pret and people with allergies. As a consequence, customers are always asked about whether they have an allergy. Also, sulfites is another thing I don’t like whether you have an allergy or not. Wagamama put it in their sauces as a preservative. To summarise, do your research on what they use, particularly soups and sauces. You might just be surprised that a place you eat regularly is causing you problems long term and using ingredients that are not good for you. Don’t be mislead by the fact things like sushi are considered good for you. That might be the case but look out for what they add to all dishes
I am going to update my review soon with an update concerning msg and sulfites
11 octobre 2023
Avis spontané
Réponse de itsu
Hi James, thanks for your review. We equally share your concern, and we are actively working with all our suppliers on ingredients sourcing. We promote a balanced diet & offer a range of recipes to suit customers tastes & diets. We're constantly revising our recipes & ingredients and are committed to ensure we offer balanced dishes, high in nutrients, packed with vitamins, fibre & protein which are made fresh, on the spot in store every day. We really appreciate customer feedback and suggestions, so thank you!
Gopping
Received order only to be greeted by bad fishy smell when opening, the salmon was clearly old / bad. Baffling really.
5 septembre 2023
Avis spontané
Réponse de itsu
Hi William, thanks for your message.
We're sorry to hear about this experience you had with us, this is below our usual standard, and most definitely not what we aim for here at itsu.
If you would like to send us a message at customercare@itsu.com, we would like to discuss this further with you. Thanks.
Efficient manager
Hi everyone,
I work in Bank, and quite often, for office lunches I go to Itsu in Cheapside.
We are about 30 people in the office, and after collecting the orders from my work colleagues I forward my lunch list to Renata, the shop manager.
She is amazing, quick and well organized, but what counts the most, she is always smiling and make customers feels always very welcome.
My experience at this Itsu is absolutely positive, I do not know about the other Itsu branches, I only know that every business should have someone like Renata, and its success would be guaranteed !!!!
Dani
6 octobre 2023
Avis spontané
Réponse de itsu
Hi Daniela, thanks for visiting our Cheapside store.
We agree Renata and her team members are incredible, and we’re really pleased to hear you enjoyed regularly visiting them.
We’ll be sure to pass this on to the Operations managers to feedback to Renata and to the whole team.
Thanks again for sharing this experience.
What happened to the sushi
What happened to the sushi! Not much left on menu and what is left is very poorly done. Bao buns recipe changed - for the poorer.
24 septembre 2023
Avis spontané
Réponse de itsu
Hi there, we're really sorry to hear about this experience you've had with our bao'buns and that you were disappointed with our menu. We would like to discuss this further with you, if you would like to contact us via our website letting us know the branch this happened in we would appreciate it. Thank you.
Fresh fish and great quality food
Fresh fish and great quality food. I’m definitely coming again, the quality of the staff and food is excellent for affordable prices!
3 septembre 2023
Avis spontané
Réponse de itsu
Thank you so much for this lovely review Sky, and if you'd like to contact us directly to let us know which itsu is your local store, we would appreciate it.
Just straight up bad
Basically all the food we got was cold, absolutely tasteless and just not good.
All the fizzy drinks aren't sweet at all and have a bad after taste. Overpriced so please just skip it
30 août 2023
Avis spontané
Réponse de itsu
Hi Jessica,
Thanks for your review and we're really sorry to hear this.
If you provide us with the address of the shop that you visited and your email address, we will have someone follow up on this with you to address the issues that you have encountered.
Please contact us using the contact us section of our website https://www.itsu.com/contact-us/ or drop us an email at customercare@itsu.com
Thank you
It isn’t my type of food
It isn’t my type of food. Like uncooked food. Plus it is TOO expensive.
24 août 2023
Avis spontané
Réponse de itsu
Thanks for your message Asif.
Please can you let us know which store did this happen in?
You can email customercare@itsu.com and someone will pick this up very shortly.
Thanks, itsu customer care team
Visited the Victoria branch and bought…
Visited the Victoria branch and bought salmon full house box. When I got home, I was shocked at the size of the sushi - this is shrinkflation at its worst. Not only have they increased the prices, but they've reduced the portions considerably. I paid almost £10 for that box and noway was it worth that. Also the store was only self-service checkouts. So not only have they reduced the quality of the food, but also the service. Absolutely ridiculous and extremely greedy. Will be avoiding Itsu for the foreseeable future.
23 août 2023
Avis spontané
Réponse de itsu
Hi Rugina,
Oh no, we’re so sorry to hear this and sorry for the negative experience you had with us.
Most of our shops have kiosks, we are also increasingly developing our stores technology such as introducing self service tills that allow our customers to customise their food and offer a speedier service during busy lunchtime hours.
Largely the feedback we’ve received has been very good and we’ve ensured that there’s always a team member at hand to help our customers, and we will continue to monitor feedback and talking to our customers.
As for the size of the sushi box you purchased, is this a recent change that you noticed it has been like this for a while?
If you could please send more information to customercare@itsu.com so that we can put you in touch with the Operations Manager of the store who will look into this issue as soon as possible and if you have any pictures, please feel free to send them over.
Thanks a lot! itsu customer care team
Portions have gone down
I can’t believe much they have cut portion-wise while increasing the price not just that but you can tell that the quality has decreased. Would not recommend, this come from a past itsu lover
22 août 2023
Avis spontané
Réponse de itsu
Thanks for your message Maria, and apologies that you are unhappy about the portions.
We haven’t reduced the size of our portions and happy to bring this up with our instore team, just drop us an email at customercare@itsu.com letting us know the shop where you made this purchase from and we'll have someone follow up on this.
Shocking portion size
I haven't been for 2 years and was all excited to get lunch. After paying £8.40 or something, I was handed over what can be described as a coffee mug sized lunch.
Shocking how they have halved the size of the portion.
Last time I go itsu.
Shame as their food is good.
I need a 2nd lunch now!
18 août 2023
Avis spontané
Réponse de itsu
Hi Sajidur, thanks for your message and so sorry that we have been inconsistent with our portioning as our portion sizes have not changed.
Your review didn't mention which store you visited, and we'd be very grateful if you would mind getting back to us with this detail so that our Head of Operations can follow up with the store directly.
Please contact us at customercare@itsu.com
Soy sauce quality possibility the worst....
First time I had itsu salmon sushi set at the stanstead airport. The fish is not too bad but rice is too sweet and soy sauce quality was awful and I could not enjoy it at all. For itsu people, pleae try atariya sushi to improve!! I will not buy it again though.
13 juillet 2023
Avis spontané
Réponse de itsu
Thank you very much for your review, we’re definitely not happy to hear that you weren’t able to enjoy your meal – huge apologies. We are always grateful for feedback good or bad, so we’ve passed this on to the kitchen team at itsu Stanstead as this is something that we want to look into immediately.
If you send over a message via this link https://www.itsu.com/contact-us/via we will ensure that our customer service team will provide you with a resolution and a greater experience next time you visit.
Itsu Victoria is the best!
The manager at Itsu Victoria is just the best. So kind and helpful.
He helped me choose what to eat and gave me a delicious coconut chicken pot.
Super friendly.
See you again soon!
13 juillet 2023
Avis spontané
Réponse de itsu
Thank you for this lovely feedback Sandra! It's great to hear our managers make all the difference to our customers experience & we hope to see you again soon.
My favourite place to eat daily
I go to itsu on daily basis and my choice is always the vegetarian option, sushi is always well packed, fresh and easy to take out. Click&collect option is always so easy and fast. What can I say it is always a good deal for the price.
4 juillet 2023
Avis spontané
Réponse de itsu
Thank you for leaving such a lovely review - we appreciate such great feedback on our food & service.
itsu rice noodles satay
itsu rice noodles satay: one of the worst meals i've ever eat
1 juillet 2023
Avis spontané
Réponse de itsu
Hi Bilel, thank you for your review. We're sorry to hear that the satay rice’noodles was not to your taste, we’re very surprised as this is a really popular rice’noodles pot. Please can you send us any more feedback (to include which store you bought them from and when) that you might have via this link https://www.itsu.com/contact-us/ and our itsu [grocery] team will contact you directly.
Réponse de itsu
Thank you for this lovely review Charlotte!
Please can you let us know itsu branch where you ate this meal using this link https://www.itsu.com/contact-us/ so that we can work out which shop it was that prepared the food you ordered and ensure that the team who served you receives recognition for their lovely customer service.
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