itsu Avis 

Amazing customer service from Sandra
I was having several issues with missed butterflies in the app, and I emailed customer services, and Sandra from customer services was really awesome and the best, she was very responsive and corrected the missing butterflies in my app immediately, and she really exceeded my expectations with a very prompt and professional customer service, and always went above and beyond to ensure I was fully satisfied with the outcome. Thank you so much Sandra, you’re amazing!

I find ITSU on the Kings Road, Chelsea very welcoming and really tasty food at a reasonable price. My favourite is the Thai Noodles which are priced just under seven Pounds. Where else can you find such a scrumptious dish for this price. I am handicapped on a Mobility Scooter yet the Staff and Manager Adrian are so gracious and always help by giving me table service. They never object to my Scooter being in the way.
It is a pleasure to go to ITSU on the Kings Rd, Chelsea my last visit was on 23 February 2024. We are so lucky to have ITSU locally.

I went for a quick bite at Itsu on King's Road.

I regretted 100 times. Low quality, unsafe, made me sick and spent the afternoon in bathroom.

I had sushi and gyoza and the salmon smelled like garlic/ onion, very strongly, probably the knife was used to cut something else, garlic or onion, before was used on the fresh salmon.

The gyoza, was just awful, not fresh, "smothered" in the vacuum packaging, with artificial filling that suppose to taste like chicken and cabbage.

Even the sauce for the gyoza was gone bad.

I would never go to this place again!

My brother and I visited Itsu Victoria Station yesterday. We were absolutely starving and exhausted, so we grabbed some gyoza and mochi. We were served by Priya, who was friendly, smiling and extremely helpful, and she gave us a box of bao buns for free as it was the end of the day! A lovely extra at the end of a long day, so thank you Priya!

My 15 years old daughter had diarrhea and vomiting within hours from eating katsu rice bowl at Covent garden (Neal Street)!
Avoid at any cost!

We went to 31 Broadwick St, London W1F ODG on Saturday at 7,15pm and we were kindly advised to wait another 15min cause all the products were half price at 7,30pm. We agreed to wait and settle on one of the tables. When we paid we were told it was take away only and we were quite upset we were not told this before waiting for 15min (we would have def choose another place where we could it in.)
Among other things, we bought 2 chicken rice teriyaki bowls to eat the next day. I had one on Sunday evening and one today, on Monday, for lunch. To a fine nose the chicken didn’t smell really fresh but I went ahead and eat anyway trusting itsu. I have been having a bad diarrhea since not long after lunch.
Def won’t trust itsu quality again.

Just tried Itsu products from a supermarket for the first time. The teriyaki chicken bao buns had about 3mm of filling. All I could taste was bun. The pork gyoza had filling but not much flavour. The only reason I gave this review a 2 and not a 1 was the stuffed green and chile pancakes were reasonable enough filling and flavour.

My daughter mentioned she generally liked Itsu products so I gave her the rest out the freezer. Next day she told me the bao buns had a ridiculously small amount of filling which was unusual. Is this a factory error or just another company cutting their ingredients to rip off the customer?

Picked out my choice at the Regent Street outlet, but had to leave it behind. No cash wanted by this company. I will be old fashioned and never use this company, also will not recommend it to others, and actively discourage people from doing so. Cash is legal tender.

Expensive .. mean and tasteless

I was having problems adding my previous purchases in the app, I’ve emailed customer service and the lovely lady Sandra helped me and updated my account with the butterflies! I am very grateful for the fast and efficient work. Thank you again Sandra!

I just want to say how much of your members of staff has made my day.I go through London Victoria Station most days and I love Itsu.Aside from the good food it is always a pleasure to be greeted by someone with a fabulous smile and positive outlook. Thx Silverio ❤️. You have no idea what a positive outlook you have made to my day 😊

Me and my mom shared a pack of 3 bao buns and a box of sushi - terrible idea. Both of us had one the worst food poisoning, and I was hospitalized due to it.

Will absolutely never ever come back and will tell anyone I know to refrain from eating at any Itsu place. Absolutely not worth the food poisoning!!!

Used to be able to order online to pick up, now the service is not available anymore, then you go to the store and stuff you want is gone. Limited and poor experience

I visited ITSU Wembley park today and was surprised by how friendly the staff were, particularly Gabriel.

In addition to the great service food was also good, healthy and reasonably priced. Cannot fault it at all.

Overall the visit made my day :)

Has the standard dropped recently? I always bought a meal for the train and loved it. The menu is new and the portion is miserly. I don’t imagine they care. Packed with peas and none of that lovely soupy loveliness.

On wednesday 29.11 at 6.30pm at Piccadilly 167 I took chicken teriyaki, and the rice in it was rigid like stone, I nearly cracked a tooth.

Awful staff says we should eat outside with a child at freezing weather and doesn't matter we already bought food from ITSU
Time 15:25pm
Day 26/11/2023

I love the food. It's tasty, well-presented, and a decent portion. The packaging is nicely done as well. Ordering food using delivery services leaves food vulnerable to tampering not to mention arriving cold. Not only does Itsu's packaging keep food warm, it seals the food to prevent both spills and tampering.

Not the worst place to work, job security is there although bad hours of work and not much reliability there, could have 15 hours a week, could have 45, depends. Staff and management usually are god awful and people are promoted on nepotism basis while HR is quite alright and CEO isn't abandoning care for his employees, noone got left behind during COVID while Pret a manger fired like 40% of their staff

This used to be a good restaurant where we often had lunch at weekends. The standard of food has got worse and worse. Today our soup was given luke warm with the 3 gyozas completely disintegrated in it. I took mine back and watched the member of staff who had been on the till, then touching his beard and fiddling with something under the counter, pour me another soup, open a packet of gyozas ready for another dish, pull them apart with his dirty hands, shove them into the soup with both hands, put on the lid and gave to me. I could see all this by reflection in the stainless steel splashback. When I pointed this out he seemed amused, told me he had washed his hands; not while we were there he hadn't, and said we usually use tongs!
Apart from this the sushi is dried up with horrible rice, they charge for wasabi. Nothing looks clean. We were given a refund but this now is the last time we will go. I don't think it will last much longer, it is no way nearly as popular as it used to be.