Ivachy Avis 

90
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Love these shoes. I bought a pair to take on holiday in early spring. They are beautiful and so comfortable. Suitable for every occasion. Well made . Great value for money . Easy to order. Deliv... Voir plus

Noté 4 sur 5 étoiles

The order was simple and straight forward. The delivery was accurate as per description online. The package has no damage, tidy and smart. The item almost fit perfectly - perhaps an option for wider... Voir plus

Noté 5 sur 5 étoiles

Great shoes and price, I have seen identical pair on that German higher end label and these are not different to them, so I’m very pleased with my purchase at such an amazing price Would also like... Voir plus

Noté 5 sur 5 étoiles

I ordered my shoes 2 days ago and they arrived this morning. They are absolutely gorgeous and I’m so pleased with them and the quick response and delivery, that I’m going to order some more in a diffe... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

Footwear company established twenty years ago, at the forefront of trends with a very competitive price. We work closely with our team of shoemakers utilising sustainable materials and processes to develop a new kind of fashion


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

90 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(90)

30 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Bow shoes

I ordered bow shoes and payed next day delivery I didn’t get it the next day so I emailed and they got back to me they said sorry for it and that they would refund my delivery it soon came and Im in love with the shoes.

28 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Cannot get a refund after numerous requests.

I bought a pair of men’s boots which were a poor fit, so I requested a refund. Shockingly poor response after I sent 4 e mails. After 3 weeks of trying to get a response from their various e mail addresses, I’m beginning to think this could be a scam. I hope I’m wrong. No clear returns route.i do not trust this company therefore. Why display several (3) different e mails for returns with no replies? Please check webpage contents for mails shown when making a return.

8 octobre 2024
Avis spontané
Logo de Ivachy

Réponse de Ivachy

We’re very sorry to hear about your experience and apologize for any inconvenience caused. We understand the frustration caused by communication delays. Unfortunately, your initial emails were not successfully received, which delayed our response. Once we received your latest email, we replied promptly to assist.

Regarding our return policy, we have explained in detail on our website that unless the item is faulty, return shipping costs are the customer’s responsibility. We are committed to providing a clear return process to ensure transparency in our service.

If you have any further questions or need additional assistance, please feel free to reach out to us directly, and we will do our best to resolve the issue.

Noté 2 sur 5 étoiles

I've bought 5 different pairs of…

I've bought 5 different pairs of sandals from this company. They were comfortable pretty sandals. Unfortunately they've only ever lasted for less than 9 months. Most recent last 5 weeks. Very poor quality - always straps that break.

1 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

I bought cheap trainers for work but…

I bought cheap trainers for work but the size was tight and the sole wasn't fresh so they were either used or incomplete as It looked like spray paint on the sole death trap when only worn on the carpet and I've been refused refund received the 10th reported same day received reply 2 days later stuck with this don't buy from here anyone poor quality

8 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Missing shoes delivered to another property

Recieved a message from courier with picture of delivery to say my parcel was delivered, but the photo is not of my delivery address and don't know where they have been sent
I can't find a contact number for ivachy or the courier

17 mai 2024
Avis spontané
Logo de Ivachy

Réponse de Ivachy

Hi Karen

Thank you for reaching out to us regarding your missing parcel. We sincerely apologize for the inconvenience and frustration this delay has caused you.

To assist you further, we need some additional information. Could you please provide us with your order number and any other relevant details? Unfortunately, we were unable to locate any order associated with your name in our system.

Once we have this information, we will be able to investigate the issue promptly and ensure your order is delivered as soon as possible.

Thank you for your patience and cooperation. We look forward to resolving this matter for you quickly.

Best regards,

Noté 1 sur 5 étoiles

CUSTOMER SERVICE.

Dreadful company. Ordered a pair of boots
for a Xmas present and my son started to use them in January.They lasted 3 months before they split right open and the laces snapped. Then they refused to refund them due to wear and tear. Consumer law means nothing to this dreadful outfit.

20 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

Fantastic shoes for the price!

Great shoes. Mix up with colours ordered which was a shame as it was a simple order of 2 different size of same colour and shoe. Bit of a faff to sort out a return but got there in the end. Most importantly the shoes are great quality. Fantastic for the price and would certainly shop here again! Recommend.

6 mars 2024
Noté 4 sur 5 étoiles

Great product

Great product! But got stung with an extra €20 at customs (Brexit). So will be shopping elsewhere in the future, unfortunately.

14 mars 2024
Noté 1 sur 5 étoiles

Unfulfilled Expedited Delivery

Paid extra for next day delivery (ordered in the morning on a Wednesday). Did not receive the items next day. No explanation from Ivachy who happily took the additional payment and delivered 2 days later. No means of contacting the company for an update or to query / cancel the order (missed required date).

Very disappointing and unfortunately unreliable experience.

14 mars 2024

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