I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery was swift, everything was well packaged and protected. No leaking product and the flavours were amazing. Second order through this website will be a repeat customer.
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them f... Voir plus
Great customer service. Huge thank you to Jade Halliday who always replied promptly and with such care. Always order from here, never fails! Thank you
À propos de l'entreprise
Écrit par l'entreprise
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Coordonnées de contact
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Royaume-Uni
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excellent
714 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de I Vape Great
Hi Keith,
Thanks for your feedback, we really appreciate it.
We’re glad to hear your order arrived on time and that everything went smoothly. Thanks again for taking the time to let us know!
Kind regards,
The IVG Team
Réponse de I Vape Great
Hello David,
Thanks for your feedback, we really appreciate it.
We’re glad to hear your order arrived quickly and that you were happy with the service. Thanks for the recommendation, it means a lot to us!
Kind regards,
The IVG Team
Easy to set up account and start…
Easy to set up account and start ordering. Despatch and delivery very quick. Great range of flavours, tried several and loved them all.
16 juin 2026
I have to say a five star rating
16 juin 2026
Very easy to order and the taste is…
Very easy to order and the taste is brilliant glasses I got one of these vapes now
16 juin 2026
Its Good and fast
15 juin 2026
Excellent customer service any problems…
Excellent customer service any problems are dealt with straight away. Definitely a repeat customer. Quick delivery
15 juin 2026
Excellent price on special offers.
Very easy to order and very quick delivery. Excellent price.
15 juin 2026
Service was perfect.
15 juin 2026
One Star – Very Poor Service and Unresolved Order
My experience with this company has been extremely disappointing. I ordered six bottles of Spearmint e‑liquid, but every single bottle was filled with Bubblegum flavour, despite all of them being labelled as Spearmint. This is not a simple picking error; it is a serious quality control failure where the wrong liquid has been bottled under the correct label.
I returned the items immediately and have confirmation that the parcel has been delivered back to their warehouse. Despite this, I have still not received the correct products I paid for, nor have I been given a clear update or timeframe for resolution.
Communication has been slow and inconsistent, and I have had to chase every response myself. For a company with such a strong reputation, the level of service I have received has been far below expectations. A first order should never be this complicated.
Based on this experience, I cannot recommend this company and would advise others to be cautious when ordering.
16 juin 2026
Avis spontané
Réponse de I Vape Great
Hello Alfie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you had with your order.
This is clearly not the standard we aim for, and we understand how frustrating it must have been to receive the wrong flavour across multiple bottles and then experience delays in getting this resolved. That’s not acceptable, and we appreciate you bringing it to our attention.
We can confirm this order has now been refunded in full, and we’re also passing your comments to our warehouse and customer service teams so this can be investigated properly and used to help prevent similar issues in future.
We’re sorry again for the inconvenience and appreciate your honesty in leaving this review.
Kind regards,
The IVG Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.