Jaipur Rugs Avis 94

Very bad after sales service all they care is to be paid after payments no reply and what you order and what gets delivered there's a big difference I would suggest go for some other brand

MONEY MINDED COMPNY......

great service and experience

Ordered a custom size carpet from Jaipur Rugs. Not only did they deliver it before time, they also gave excellent finishing on the carpet. Must say the quality is fantastic.

Wonderful company! I was a little apprehensive ordering a rug from overseas but I couldn’t be happier with my rug. The communication was excellent and my rug only took two weeks to arrive from India to Australia with tracking all the way. The rug itself is stunning and a beautiful quality. I would recommend Jaipur rugs to anyone. Brilliant company!

Very bad after sales service all they care is to be paid after payments no reply and what you order and what gets delivered there's a big difference I would suggest go for some other brand

Our rugs from Jaipur were more lovely than the pictures. Customer service was outstanding! Everyone was so helpful and they always answered within 24 hours or less! I highly recommend this business!

I literally ordered our rugs via whatsapp after looking through their website. We had a sample sent out and we were very happy with the quality so went ahead and ordered. Paid 50% up front and remaining prior to them being shipped. I was kept up to date on the progress of the rugs at all times. I loved that we could order to the size we wanted, not just standard off the shelf sizes. I even ordered a hall runner to match the other 2 rugs. From first enquiry to delivery I was very impressed. Would highly recommend!
We are based in Glenelg South Australia

We had a great experience working with Jaipur rugs. Especially with Salman , he was very prompt and at given point and handled everything with eas and made it much more easier for us to select the perfect rug for our clients. Within such a short period of time from sourcing the shortlisted rugs to sending them to clients to review Salman and his team were so cooperative and made sure that we had no hustle in selecting one. Big thanks !!! Cheers !! Keep up the great work you do Salman.

I have purchased multiple pure wool rugs from them. It was indeed great working with their sales and design team. So far, I have been satisfied with their products and look forward to doing business with them in future. The local artisans and weavers did a wonderful job on one of the custom made rugs that I ordered. My orders were handled by Salman and team, who took the responsibility of getting the rugs made and delivered on time. The packaging was also done well. Customers will not be disappointed if they wish to get customized rugs created for themselves.
My only request to the higher level management would be to make the prices more competitive and attractive with respect to pure wool higher knot count rugs.

Great company with quality rugs and extensive options . The availability of customization is handled with professionality and the promptness in all stages from production to communication is handled very well.

It is not my first to work with Jaipur Rugs and will keep them on my top options whenever I need rugs for my next projects.

Shipping & packing is also done in a very professional manner and articles arrive on time.

I bought a rug in discount firstly it looked old product even color was faded at few patches and now after few weeks its shredding .
I paid for it it was not for free . Feel cheated

I purchased a $2500 Konstruckt Kelle hand woven 8 x10 carpet (60% Wool and 40% viscose). Had it for a couple of days and my friend's dog had urinate a very small amount on the carpet. I immediately blotted and cleaned with a small amount of water and then had it professionally cleaned. What started as a small mark got much larger and turned yellow. The carpet is ruined. According to the Jaipur - the viscose fibres turn yellow if they get wet. Seriously, that's ridiculous. You can't even spill a glass of water on the carpet.

Fantastic service and meal in Jaipur with my wife.

The food was so delicious....empty plates left.
Thanks for a great experience.
Sean.

This company has execllent selection of rugs to suit all taste . Stocks are predominantly from Jaipur region

Mixed products, not bad

Company's customer service is excellent and they go beyond the limits to satisfy the customers. Thank you so much!

I bought a Jaipur rug thru lowes. 5 months later, there are now actual bald spots in the rug. We are a family of 2, one dog. We take our shoes off in house, guests do the same. We vacuum the rug 3 times a week. It's in my living room.

Parts of the rug now have come up missing. Mostly where there is little to no foot traffic. Bald spots. Lowes says they won't take it back. Jaipur passes communication back to Lowe's. I paid a significant cost for this rug only to receive poor quality.

Ordered a rug from here as (being Indian) I really wanted an Indian designed/made rug. The rug design is lovely however the colours are quite faded in places - it looks a couple of years old rather than brand new. I tried getting in touch with the company and was directed to the rug care team. It took weeks to hear back and the response was to get the rug dry clean. Not sure why I should have to pay to dry clean a rug I have purchased new and when I asked this, once again I have had no responses. The phone numbers listed on the website do not ring so there’s no way to contact the business. All in all, a bad experience, I would not recommend them.

The quality of the Rug is superior, the colour is very live and originals. I would like to mention that the weaving technique is too good. Very much satisfied with the hand knotted rugs.