Anne was very helpful in tracking my order through the entire process. She was very responsive, and when there was a slight delay she corrected the issue and provided me with regular updates.
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Lisez les avis des autres
Absolutely outstanding customer service and excellent communication. I was contacted by text from the physician that reviewed my order. Later I was contacted by the customer service team with an updat... Voir plus
The customer care and service team has been outstanding. They kept me well informed each step of the process. I was able to clearly communicate through emails while answering their questions, and prov... Voir plus
I ordered this medication from Jase and received it within 3 days, actually yesterday. It was safely packaged in a very nice jace hardened zippered carrier. There’s enough antibiotics in here to cov... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Jase Medical's mission is to prepare our communities and loved ones for the unexpected. It's not if it's when the day comes that we don't have access to emergency antibiotics and other life saving medications. To fulfill that mission Jase Medical was born.
Coordonnées de contact
6142 W 9790 S Suite A , 84081, West Jordan , Etats-Unis
- (888) 522-6912
- answers@jasemedical.com
- jasemedical.com
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Immediate response
I placed the order and immediately Jase got back to me to inform me of an issue and a need to substitute one of the medications
Great products and customer service!
Awesome customer service ! Would buy again from them
I was kept informed at every step of the process. Wonderful to deal with
Great products that are essential...!!!
Great products that are essential...!!!
Great people help make it all possible...!!!
Jase has very thoughtful and intelligent staff...the Best!!
Some reviews say it's expensive
Some reviews say it's expensive. I say that it's a real value if you ever need it. Crystal was exceptionally professional, effective, efficient and caring. She expedited my order to ensure that I receive the kit prior to leaving on a cruise. I am in her debt as well as Jase Medical. Many thanks to all at Jase. I will be a customer for the rest of my life...
Teya was a delight to work with and a…
Teya was a delight to work with and a great help with my first purchase.
Excellent customer service
Excellent customer service. I mistyped my delivery address and didn’t notice till after it had already shipped, I notified them and they were able to correct the address in time for it to come to the right place.
Jase has great customer service
Jase team quickly and professionally responded to my questions and one concern! The case also came in great time!! Thank you! Will use again and recommend Jase!
What a great company
What a great company. Every single person I have talked to about our order has been so kind and helpful. But I wanted to call out a particular person, Teya Monroe. Talking about going above and beyond. What a Star and great representative of Jase!
Thank you all so much for helping my wife and me with our need.
Bob & Amy
San Antonio, TX
Very helpful and efficient
Prevent gaps in your medication, use JASE
One of the only companies that will allow you to get a one year supply of thyroid medication in case of emergency. It's the only way to prevent gaps in your medication in case of ongoing supply issues from the pharmacy. HIGHLY RECOMMEND.
If you try to refill meds in first year, they gouge you on the price
A friend of mine recommended the company and I travel a lot so I thought it would be a good ide to have some general antibiotics to travel with. I placed my original Jase Case order a few months ago in spring of this year, 2025. My friend, and the companies website says you can replenish items in your kit in the first year. I used a Z pack already so I tried to order a replacement and add a new med that I didn't order originally. After signing in and putting both items in my cart the total cost showed a $90.00 physician fee on top of the med costs which they only equaled about $60.00. I figured since I tried to add in a new med that wasn't in my original kit they wanted a physician to review that. I deleted all items and signed by in to my account and added just the Z pack which was originally prescribed to me just a few months ago. They again added in a $90.00 physician fee so my $26.00 z pack was going to cost $116.00. I knew this had to be a mistake so I called them. No mistake, they confirmed any meds ordered would result in the added $90.00 physician fee, even though it was a med already prescribed to me by them very recently. I asked the woman to show me on their website where it states that and she said, "We have a lot of websites, I can't show you that." They do however advertise that you can replinish your meds in your first year but just omit the fact that it's at an exorbitant cost. I truly believe they should be transparent about that, I would have ordered a lot more meds to begin with if I knew they were going to gouge me in the future. Lastly, I tried to leave this review on their own website but when you click "leave your own review" it takes tou to a general google search for Jase Medical the company and won't let you leave an actual review from a real customer. I believe this is by design and explains why you only see 5 star reviews on their website.

Réponse de jasemedical.com
Mary you are a God sent
Mary you are a God sent. She helped all the way throughout the processing.
Good service , as usual ( 3rd order )
Ease of navigation website . Clear information .
Affordable prices
My representative was not just helpful…
My representative was not just helpful in every way possible, but she was also very patient with all my questions...and I had quite a few. I recommend Jase wholeheartedly. It was good to know that I could purchase from them with all my questions being answered. They are there for you. Thank you Jase and your company rep.
Consistent and Responsible
They are quick to answer and resolve any questions I have. They follow through. Great company!
There is nothing urgent or emergency…
Updating my review upon request from Jase. I received my package on 7/15, approximately 15 days after placing my order. I was reached out to and provided tracking, but that was after writing a negative review (which I’ve since change to this review). The tracking was not simple because it wasn’t showing up when I would click the link, likely the fault of FedEx. Fifteen days isn’t terribly long, but it’s definitely not emergency fast.
The product quality is great. The package contained a nice bag full of well prepared information cards that are thick and sealed which tell you anything you would need to know about the medication you ordered. They are even water resistant so you can keep those and travel with them as needed. The package contained everything advertised and I received a %15 off the next order email for being a customer.
Over all, I would recommend ordering from Jase, but make sure to order with enough time between the needed medication. I do plan to order in the future prior to a trip to Mt Everest Base Camp, just to ensure we are prepared for potential altitude sickness, or if we would need antibiotics.
The ideas of this company is also great. Being able to order medication for emergencies is awesome. Preparing for an overseas (or on the sea) journey is a smart move. Using Jase for this is a good idea as long as you order early enough.
I did have some issues placing my order. It seemed simple enough, however, after payment. The site just kept spinning and saying please wait, so I wasn’t sure if the order went through. I had to email to find out if the order went through and I got a response next day saying it did.
Over all, the experience made me nervous since it was my first order and I wasn’t sure if Jase was legit, but it is. Jase isn’t just legit, it’s overall pretty great.

Réponse de jasemedical.com
Crystal went above and beyond in…
Crystal went above and beyond in answering my questions regarding dosage etc.
thank you for excellent customer service
Suzie V
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