I have purchased a number of items in the past from JB Postle and have had a new Beko Washing Machine delivered today which I am very satisfied with. The customer service is excellent and the item wa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your local electrical Superhero in Norfolk for Sales, Spares and Service. Shop top brands Bosch, SMEG, Panasonic, Samsung, AEG, Neff online or on your High Street in Aylsham, North Walsham and Sheringham.
Coordonnées de contact
Royaume-Uni
- 01263 733145
- sales@jbpostle.com
- jbpostle.com
4,8
Excellent
542 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I have purchased a number of items in…
I have purchased a number of items in the past from JB Postle and have had a new Beko Washing Machine delivered today which I am very satisfied with. The customer service is excellent and the item was delivered and installed on time by 2 very friendly knowledgeable delivery drivers. I highly recommend this company.
10 octobre 2026
it was so easy to order and the…
it was so easy to order and the delivery was quick thanks again for fantastic service 😀
17 août 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Its great that you found the ordering easy and our delivery quick.
We all really appreciate the Thank you to!
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
The Aylsham store showed how customer service is done best.
The Aylsham store made the purchase of our new fridge freezer and dishwasher an example of how customer service should be done from informed and unbiased choice advice, sales service, price, smooth and prompt delivery. Installation was also great with both items in use immediately after delivery and installation. All in all it was service that felt deserved a personal thank you at the store in Aylsham and this review.
15 août 2026
Avis spontané
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service and the lovely thank you to the Aylsham shop staff.
Our team will always try their best to be competitive on price, deliver promptly and give you their very best.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Quick delivery following order
Quick delivery following order. Helpful and polite delivery people.
23 août 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping with us.
We appreciate your comments and your time to review our service.
Our team will always try their best to be quick with delivery and help when help is needed.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Easy to use good service with friendly…
Easy to use good service with friendly delivery and install team.
21 août 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our team will always try their best to give you their very best assistance with your purchase.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our team will always try their best for you!
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Very good customer service
Very good customer service, reasonable washing machine price and delivery. Old machine taken away too. Was charged for installation without consulting me first but that's a minor quibble.
7 mars 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our team will always try their best to be competitive on price so please do Just Ask.
I apologise for the assumption re the install as that was entirely my fault and I promise I will double check everything next time 100%.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Disappointing service.
J.B. Postle states on its web page “ a non stop service from the minute of the initial enquiry right through the whole life time of the appliance”. On our original receipt we ensured that “ Your sales person ( Ben) registers your 5year guarantee via Euronics and Samsung”. We know the TV was registered.
Our Samsung TV has now had a second major break-down in 4 years. I phoned Postle ( Aylsham) for advice and assistance. I was promised a call back which never materialised. When I called again a senior executive told me the comment on the invoice was “generic” !! I was left to persue assistance with the repairs on my own. So much for the “ non stop service”
Very, very disappointed.
Richard.
26 juin 2026
Avis spontané
Réponse de JB Postle
Thank you for letting us know about this situation and we sincerely apologise for any inconvenience caused to you. We never want anyone to feel disappointed with our service.
As discussed on the phone yesterday, we are 100% always here for you for the lifetime of your product and there was clearly a misunderstanding regarding the situation with your faulty TV and the procedure for repair.
Some manufacturers insist on the customer ringing in to them to log a fault whilst other manufacturers welcome us to do this for our customers.
Either way, we would always prefer for you to contact us first so that we can log the issue on our system and if you experience any issues when speaking to the manufacturer we are here to advise and assist and if necessary to escalate the issue.
Please accept our apology for any inconvenience caused to you and please do feel you can ring in for our assistance at any point whether that be pre-sales, in guarantee or out of guarantee.
I am located at our Customer Care Office in Aylsham
on Tel 01263 889116
or please feel free to contact any of our stores in
Aylsham Tel 01263 733145
Sheringham Tel 01263 823220
North Walsham Tel 01692 406398
You know where we are and please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Excellent service as always
Excellent service as always. Well priced with a good choice
3 juillet 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our team will always try their best to be competitive on price so please do Just Ask.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Friendly and Helpful Staff
Friendly and Helpful Staff
Will Definitely Shop at Postles Again
26 juin 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our Team always do their very best!
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Excellent all round service
I needed a new replacement dishwasher for my holiday let urgently. Postles arranged for speedy delivery and installation of a new dishwasher ,they took care of everything .Their service was professional and polite, friendly and extremely reliable.
This kind of service is difficult to find and especially knowing any queries were answered person to person on the telephone, without any tedious press this or that recordings and getting nowhere.
I will most definitely be turning to them again in the future. Thank you.
22 juin 2026
Avis spontané
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our Team will always do their very best to assist for the lifetime of your product.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are - Please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
Great service with human beings on the…
Great service with human beings on the end of the line.
Great
14 juin 2026
Customer service was second to none
Customer service was second to none. Found exactly what I needed and it was couriered to me. Communication was excellent throughout. Very happy customer. Thanks.
2 juin 2026
Super efficient sales and engineers
Super efficient sales and engineers. We wouldn’t go anywhere else. First class.
12 mai 2026
Avis spontané
Bought Samsung Frame Pro 65 inch tv…
Bought Samsung Frame Pro 65 inch tv from Postle's Aylsham and used their installation service.
Their pricing was in line with all the major retailers and service together with expert on going advice proved to be exceptionally good.
I have no hesitation in recommending Postle's to all potential buyers of domestic electrical appliances.
Trevor
11 mars 2026
Avis spontané
Purchase of microwave
It was good that my microwave was delivered and that my old broken one was taken away.
It was unfortunate that when I in initially bought it online, it said that it was available on 23rd whereas it wasn't ordered until 21st and finally was delivered on 27th. I had no phone call/email to tell me when it was coming. Fortunately I had decorators in who told me that it had arrived and was taken away again until my return later that day.
21 avril 2026
Excellent communication after ordered…
Excellent communication after ordered on line. Fast delivery. Installers efficient & informative.
23 avril 2026
Réponse de JB Postle
Thank you so much for your great 5* review and shopping Locally.
We appreciate your comments and your time to review our service.
Our Team will always do their very best for you and we are here for the lifetime of your products so any assistance you need - Just Ask.
Thank you for choosing us and we will definitely be here to help should you need us again.
You know where we are and please do Just Ask.
Kind regards
Nicola
Customer Service Advisor
Tel 01263 889116
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