Purchased an item when it arrived had some slight damage got in touch with customer services and a replacement was sent out immediately Fantastic response Could not fault them I have more produ... Voir plus
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I looked to return my item as it is not suitable for what it was intended for, I was surprised to see that not only would I not get my delivery fee back but I would also get another 25% deducted and w... Voir plus
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Thank you lots Louise and Erica for making my purchase go smoothly regarding my Monach water softener. You both have a pleasant telephone manner I cannot imagine anyone to be annoyed talking to e... Voir plus
L'entreprise a répondu
After searching many sites, I opted to buy from JD Catering and, I’m not disappointed. I’m very happy with my purchase, it’s exactly what I was looking for. The cheese cutter looks very well made and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement
- Magasin de pièces détachées pour appareils électroménagers
- Magasin d'électroménager
- Grossiste en appareils électriques
- Fournisseur d'équipement électrique
- Magasin de fournitures pour restaurant
Écrit par l'entreprise
JD Commercial Catering Equipment Why buy from JD Catering Equipment Solutions Ltd? Welcome to JD Catering Equipment Solutions LTD - Your one stop shop for commercial kitchen equipment, supplied and installed! Whether you're looking for catering equipment supply or commercial kitchen installations, please feel free to contact us. We are a family-run business with over 35+ years experience in the supply, installations, servicing and repairs of commercial catering equipment. Our expert team of installers are regularly factory trained by the manufacturers and can offer efficient and high-quality services. We can also offer commercial refrigeration and air conditioning services for your business too. Discover our extensive range of catering products available in our online. We supply everything you need for your commercial kitchen, from knives and forks and pots and pans to commercial ovens and refrigerators!
Coordonnées de contact
Unit 2, NR20 3TL, DEREHAM, Royaume-Uni
- sales@jdcateringequip.co.uk
- jdcateringequip.co.uk
4,1
Bien
77 avis
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A répondu à 100 % de ses avis négatifs
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Good price and fast delivery
4 novembre 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you so much for your kind words. We’re thrilled to know that your experience with JD Catering Equipment Solutions was positive and that our team delivered the service you expected. Feedback like yours means a great deal to us and helps reinforce our commitment to reliability and customer care.
We truly appreciate your support and look forward to working with you again in the future.
Thanks
The JD Sales Team
Thank you lots Louise and Erica for…
Thank you lots Louise and Erica for making my purchase go smoothly regarding my Monach water softener.
You both have a pleasant telephone manner I cannot imagine anyone to be annoyed talking to either one of you, your a credit to J D Catering.
Oh. I could not find this water softener cheaper anywhere else.
Regards Ken.
1 novembre 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
Hi Ken,
Thank you so much for your kind words! We're delighted to hear that Louise and Erika made your experience smooth and enjoyable—they’ll be thrilled to know their friendly service stood out. We’re proud to have them on the team.
It’s great to know you found the Monach water softener at the best price with us. We always aim to offer competitive value alongside excellent service.
Thanks again for choosing JD Catering, and we look forward to helping you again in the future.
Kind regards
The JD Sales Team
This is by far the worst crocs and…
This is by far the worst crocs and slipper i bought i payed 60£ for the crocs including delivery and they are extremely uncomfortable and they hurt my legs even more definitely to not recommend bhying these if you stand for long very disappointed!!!
15 octobre 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
Hi Karim,
Thank you for your feedback, and we're genuinely sorry to hear that the crocs and slippers did not meet your expectations. Comfort is a top priority for us, and we regret that your experience was disappointing.
We appreciate you sharing your concerns and have reached out to you directly to gather more details about your order. Our team is reviewing the matter and will do our best to resolve it promptly.
If there's anything further you'd like to share, please feel free to reply to our message or contact us at sales@jdcateringequip.co.uk. We value your input and hope to restore your confidence in our service.
Kind regards,
Sales Team
JD Catering Equipment
My goto supplier …
Delivery took a little longer than expected. Over a week which is unusual as I’ve ordered from JD many times and usually I get everything next day which I’ve even commented on how fast they are. Certainly still the goto for me but I will keep an eye that standards aren’t slipping - they set a very high bar.
2 octobre 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you for your continued support and for taking the time to share your experience. We're proud to be your go-to supplier and truly appreciate your loyalty.
You're absolutely right—next-day delivery is something we strive for consistently, and we're sorry to hear this order took longer than expected. That’s not the standard we aim to uphold, and we’re already reviewing what caused the delay to ensure it doesn’t become a trend.
We value your trust and your high expectations—they’re what push us to keep improving. If you ever notice anything slipping, please don’t hesitate to reach out directly. We’re here to make it right.
Many Thanks
The JD Sales Team
Costly and inconvenient return process
the returns procedure is not transparent and very costly, keeping the customers in a trap. in the short run, you will retain the order value but in the long run you will lose the client given your current process. I am never ordering from here again.
29 septembre 2025
Réponse de JD Catering Equipment Solutions LTD
We're truly sorry to hear that our returns process caused frustration. We understand how important transparency and affordability are, especially when something doesn’t go as planned.
Your feedback is invaluable—it’s prompted us to review how we communicate and structure our returns policy to ensure it’s clearer, fairer, and easier to navigate. While we regret that this experience has led you to feel trapped, we’re committed to making meaningful improvements.
If you're open to it, we’d appreciate the opportunity to learn more and explore how we might make things right. Please feel free to reach out to our support team directly.
Thanks
The JD Sales Team
Fantastic service and speedy delivery
After searching many sites, I opted to buy from JD Catering and, I’m not disappointed. I’m very happy with my purchase, it’s exactly what I was looking for. The cheese cutter looks very well made and was securely packed. I can’t wait to use the cheese cutter for cutting tray bakes like rocky road, cookie pies and other sweet treats, it will make it so easy to neatly slice.
26 septembre 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you so much for your kind words! We're thrilled to hear that your cheese cutter arrived safely and met your expectations. It’s great to know it’ll be put to good use slicing up delicious tray bakes like rocky road and cookie pies—sounds like a sweet setup!
We take pride in offering well-made products and fast, reliable service, so your feedback means a lot. If you ever need anything else, we’re just a click away.
Enjoy the baking (and the tasting)! 🍪🧀
Kind regards
The JD Sales Team
Great assistant from customer service…
Great assistant from customer service and very competitive price
1 octobre 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you so much for your kind words! We're delighted to hear that our customer service team made a positive impression and that you found our pricing competitive. At JD Catering, we work hard to combine expert support with great value, so it's fantastic to know that came through in your experience. If there's anything more we can do for you, we're always here to help.
Warm regards,
The JD Catering Equipment Sales Team
I haven't received the order in full…
I haven't received the order in full yet. Delayed twice
24 septembre 2025
Réponse de JD Catering Equipment Solutions LTD
Hi, thank you for your review.
I’ve looked into this for you and can confirm that your order was placed on 22/09/25 and subsequently delivered on 24/09/25. If any items are still outstanding or if there’s been a mix-up, please don’t hesitate to get in touch—we’re here to make it right.
We appreciate your patience and the opportunity to resolve this swiftly.
Warm regards,
JD Catering Equipment Sales Team
JD Catering quote:...."review for a…
JD Catering quote:...."review for a single order that was not fulfilled and has been fully refunded"
18 août 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
Gary, Gareth, The BUYING HUNDRED GROUP
This is now your second 1-star review for a single order that was not fulfilled and has been fully refunded, you continue to post misleading public comments that contradict our documented communications.
We must also address your conduct. The personal attacks on our staff—via phone and social media including racists remarks—are unacceptable and have crossed into harassment. This behavior is being formally logged and may be escalated if it continues.
JD Catering Equipment Solutions Ltd operates with integrity and transparency. We will not engage further in public exchanges that distort the facts or compromise the wellbeing of our team.
We urge you to cease contact unless you are prepared to resolve matters through appropriate, professional channels.
—The JD Sales Team
Réponse de JD Catering Equipment Solutions LTD
Hello there,
Thank you for taking the time to leave us a review. We’re delighted to hear that your order arrived quickly—fast, reliable delivery is something we pride ourselves on.
Many thanks
The JD Catering Sales Team
Very disappointing service
Very disappointing service. We are a B&B in Cornwall, bought a wine fridge that quickly started failing with condensation outside the glass. It went for repairs, and while it was being repaired we bought a second one as a back up as we can't really function properly without one. The second fridge came with the same fault, and the first fridge was returned to us - with the same fault! Weeks in service for nothing! So now I'm out of two fridges, they won't refund me the second fridge which we barely even unpacked, and it's been weeks and we're still waiting. Absolutely shameful, if you require a decent service, find another place.
10 juillet 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
Dear Mr. Tricanico-Albanell,
Thank you for sharing your experience, and I’m truly sorry for the frustration and disruption this has caused—especially given the demands of running a B&B, where reliable equipment isn’t just helpful, it’s essential.
It’s deeply concerning to hear that both wine fridges developed the same fault, and that the repair process failed to resolve the issue. I completely understand how disheartening it must be to invest time and money only to be left without a working solution, especially during what I imagine is a busy season for your business.
Your feedback is invaluable, and we’re committed to learning from this to improve how we respond to urgent cases like yours. In the meantime, if you’d prefer to speak with us directly, please don’t hesitate to contact our support team at sales@jdcateringequip.co.uk
Warm regards, The JD Catering Sales Team
Réponse de JD Catering Equipment Solutions LTD
Hi Jonathan,
Thank you for the brilliant feedback! We’re delighted to hear that your experience with JD Catering Equipment Solutions was as straightforward and reliable as you'd hoped—just like Ronseal, we aim to “do what it says on the tin.” If there's ever anything more we can help with, don’t hesitate to reach out.
Best regards, The JD Catering Sales Team
Great service and product 10/10
2 juillet 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you so much for your kind words and your 10/10 rating! We're thrilled to hear that both our service and product lived up to your expectations.
If you ever need further support or you're exploring new equipment down the line, don’t hesitate to get in touch—we’re always here to help.
Many Thanks,
The JD Catering Sales Team
The kamado is 17 inch’s in diameter not…
The kamado is 17 inch’s in diameter not 18 as advertised so you can’t use a lot of accessories!
30 juin 2025
Réponse de JD Catering Equipment Solutions LTD
Hi Louis,
Thank you for your feedback and for highlighting the issue. We’re sorry for any confusion caused — accuracy in product listings is incredibly important to us.
Just to clarify, the 18" Medium Kamado has the following specifications listed on the product page:
Main Body Diameter: 45.7cm / 18"
Diameter of Cooking Grid: 38.5cm
Height: 79.5cm
Net Weight: 55kg
Gross Weight: 64kg
We’ll review our product page to ensure these details are clearly presented and that expectations are aligned. If you’d like support with compatible accessories or have any further concerns, our team is here to help.
Warm regards, The JD Catering Sales Team
Great price. Quick delivery
Best price I found and arrived in two days. Brilliant service! Will use again.
24 juin 2025
Réponse de JD Catering Equipment Solutions LTD
Hi Mark,
Thanks so much for your kind words! We're thrilled to hear you found the best price with us and that your order arrived quickly. We work hard to provide great value and speedy service, so it’s fantastic to know that came through for you.
Looking forward to helping you again soon!
Thanks,
The JD Catering Sales Team
Quick delivery
Quick delivery, item purchased was discontinued so a replacement was sent - emailed to advise first.
24 juin 2025
Réponse de JD Catering Equipment Solutions LTD
Hi Jackie,
Thank you for your review and for your understanding regarding the discontinued item. We always aim to communicate clearly when substitutions are necessary, so I’m glad our team was able to reach out and coordinate a suitable replacement in advance.
It’s great to hear your delivery arrived quickly — we appreciate your feedback and hope the new unit serves you well.
Warm regards, The JD Catering Sales Team
Ordered the double handled cheese knife…
Ordered the double handled cheese knife & I'm delighted with it. Great product, reasonable priced & excellent service.
3 juin 2025
Réponse de JD Catering Equipment Solutions LTD
Hi Pamela, Thank you so much for your lovely review! We're really pleased to hear that you're delighted with the double-handled cheese knife—it’s great to know it hit the mark. We aim to offer quality products at reasonable prices, so your feedback means a lot. If you ever need anything else, we're always here to help.
Thanks
The JD Sales Team
Excellent thoroughy recommend…
Excellent customer service very Knowledgeable staff and very good products at a good price,excellent all round!
5 juin 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
Thank you, Linda, for your kind words! We're delighted to hear that you found our customer service, expertise, and product quality to be excellent. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with, please don't hesitate to reach out!
Many thanks
The JD Sales team
Great Price for very good quality items…
Great Price for very good quality items that I ordered
2 juin 2025
Réponse de JD Catering Equipment Solutions LTD
Thank you, Michael, for your kind words! We're delighted to hear that you found our prices competitive and our product quality excellent. Your satisfaction is our priority, and we truly appreciate your support. If you ever need anything, we're always here to help!
Many thanks
The JD Sales Team
Great personal service
Called prior to placing an order and spoke to a really helpful member of the team who was able to advise me on which items were compatible with my unit. Website was easy to use and as they use the same codes as Nisbets I was able to quickly order my usual essentials at the same time and hit the free delivery threshold mentioned by the member of staff (Thank you).
Items arrived the next day which I wasn’t expecting. Super service. Thank you.
29 mai 2025
Avis spontané
Réponse de JD Catering Equipment Solutions LTD
"Thank you, Poppy, for your fantastic review! We're so pleased to hear that our team could assist you in finding the right items and that our website made ordering easy for you. It's great that you could take advantage of the free delivery threshold, and we're delighted that your order arrived even faster than expected! We truly appreciate your kind words and support—if you ever need anything, we're here to help.
Many Thanks
The JD Sales Team
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