The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... Voir plus
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Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjo... Voir plus
L'entreprise a répondu
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... Voir plus
L'entreprise a répondu
I have been a member at jd stoke for 5 years, after training at most of the local gyms I decided to stick to jd mainly for the quality and variety of the equipment. I train calisthenics and find jd ha... Voir plus
À propos de l'entreprise
À propos de JD Gyms - Stoke
Écrit par l'entreprise
Coordonnées de contact
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, Royaume-Uni
- 1782498880
4,1
Bien
398 avis
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Needs more machinery for muscle…
Needs more machinery for muscle training when busy not enough but loads of running etc
2 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Am a full price paying customer, no use of all facilities
Am a full time paying customer , I don’t get to use the full available facilities.
Due to my work, I can use the gym at night time only. After 22:00 o’clock. I’m paying full price for it which is not an issue for me, however as a paying full price customer, I feel that I’m being discriminated as I can make use of the facilities. The changing room is locked after 22:00. There are no staff available for help or advise.
The gym I’m a member of is big, plenty of equipment to use, which is fantastic. There are equipment that are new and I would like advise how to use, however there are no staff to advise me.
As I said , the gym is big and before and after I use a machine, I like to clean them. But the issue is there is only 2 cleaning tissue dispenser and 2 bins. And both net yo the entrance to the gym. By the time I walk to get the cleaning tissue dispenser, clean the machine and walk back to put it in the bin my body has cool down. It’s not acceptable.
The biggest disappointment is the use of the shower , as I’m paying full price and it’s a 24 hrs gym operation time, why close the shower. I feel that’s just lazy and unacceptable from jd gyms group so they don’t have to maintain it.
5 juillet 2026
Réponse de JD Gyms - Stoke
Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you find the gym spacious and well equipped, with plenty of equipment available. However, we're sorry to hear that aspects of your experience haven't met your expectations.
As a 24-hour gym, some areas are closed during overnight hours for the safety and security of our members, including the main changing rooms. Accessible changing facilities do remain available, where shower and toilet facilities are available.
Regarding the cleaning stations, we appreciate your feedback and thank you again for taking the time to share your experience. Member feedback is important to us and helps us identify where improvements may be needed.
The JD Gyms Team 💚
The chest fly machine
The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and maintaining so you can actually get your moneys worth. Pretty disappointed as the atmosphere is not bad.
8 juillet 2026
Réponse de JD Gyms - Stoke
Hello - Thank you for taking the time to share your experience. We’re sorry to hear that you’ve felt disappointed, and we appreciate you bringing these concerns to our attention. Member feedback is really important to us, and we always make sure it’s reviewed so we can continue improving the experience we offer.
The JD Gyms Team 💚
I have a amazing time their the staffs…
I have a amazing time their the staffs are amazing help I could go on and on about how amazing this gym is
1 juillet 2026
Réponse de JD Gyms - Stoke
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback! It’s fantastic to hear that our team are so helpful, and we're thrilled you love our gym!
The JD Gyms Team 💚
Never been so comfortable in a gym
Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjoy this gym and I look forward to going.
2 juillet 2026
Réponse de JD Gyms - Stoke
Hi - We are so happy to hear that you feel comfortable and enjoy coming to our gym! It's fantastic to know that you appreciate our facilities, and that you feel at ease here. We love hearing that you look forward to your workouts!
The JD Gyms Team 💚
I really enjoy going to gym to keep…
I really enjoy going to gym to keep fit, it’s so unfortunate that almost on every visit a few of the exercises machine are out of order, which limits your options especially if the gym gets quite busy
24 février 2026
Réponse de JD Gyms - Stoke
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you’re enjoying coming to the gym and using it to keep fit 👍
We’re really sorry to hear that machines being out of order is impacting your workouts. We understand how frustrating this can be, especially during busy periods when it limits your options. Our teams do carry out regular maintenance checks and work with engineers to get equipment back up and running as quickly as possible, but we’ll ensure your comments are passed on.
Thanks again for your honest feedback – it really helps us continue to improve 💪
The JD Gyms Team 💚
Clean all round and a lot of space and…
Clean all round and a lot of space and machines to work with
20 mai 2026
Réponse de JD Gyms - Stoke
Hi – Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’re enjoying the cleanliness of the gym and the space available, along with the range of machines to use – that’s exactly what we aim to provide for all our members 💪
Thanks again for your kind words, and keep up the great work!
The JD Gyms Team 💚
Dark and miserable and the equipment is…
Dark and miserable and the equipment is worn and old
Stoke. Fenton
13 mai 2026
Réponse de JD Gyms - Stoke
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.
We’re sorry to hear that the gym hasn’t met your expectations, particularly around the condition of the equipment. This isn’t the standard we aim to provide for our members.
Your comments have been noted and will be passed on to the gym team so they can review the maintenance of the facilities. We’re always looking at ways to improve the experience for our members.
Thanks again for your feedback.
The JD Gyms Team 💚
My first time joining the gym
My first time joining the gym, there’s no staff there to show you around and no instructions how to use equipment. The women’s only area is very very small with limited equipment and very hard to get a chance on the equipment as it gets busy in there, a bigger area and more equipment would be great. Parking isn’t great at busy times. Overall good selection in the main area, not tried any classes yet. Seems like a good gym just would like a bigger women’s only section until I’m confident in what I’m doing😊
13 mai 2026
Réponse de JD Gyms - Stoke
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We’re glad to hear you feel the gym is a good option overall and that you’ve found a decent selection of equipment in the main area 👍
We’re sorry to hear your first experience didn’t feel as supported as it should have been. If you’d ever like some guidance or a walkthrough, please don’t hesitate to speak to a member of the team in the gym, they’ll be more than happy to help 🙌
We also understand your comments around the size and demand for the ladies‑only area. We appreciate how important it is to have enough space and equipment, especially while you’re building confidence, and we’ll ensure your feedback is passed on.
Thanks again for your feedback – we’re really pleased you’re enjoying the gym overall and hope your confidence continues to grow 💪
The JD Gyms Team 💚
Newcastle under Lyme gym
Newcastle under Lyme gym. Great gym with good range of equipment. 10/10
16 avril 2026
Avis spontané
Réponse de JD Gyms - Stoke
Hi - Thank you for the 5 star review and the comments. It's really made our day 😀
The JD Gyms Team 💚
The gym is great
The gym is great, lots of equipment & space & really clean. The studio is huge so lots of space in there too. It would be great if there are more combat classes.
22 mars 2026
Réponse de JD Gyms - Stoke
Hi there - Thank you for taking the time to share your feedback. We appreciate you highlighting the positive aspects of our gym. Our timetables are reviewed monthly to meet the demands of our members so please feel free to discuss any suggestions you have with the gym team the next time you visit.
Thank you, The JD Gyms Team 💚
Réponse de JD Gyms - Stoke
Hello - We're so happy you enjoy our gym and appreciate you taking the time to leave such a great review. Thank you!
The JD Gyms Team 💚
Very polite staff
Very polite staff
When I was struggling to sign up they advised me how to sign up
14 mars 2026
Réponse de JD Gyms - Stoke
Hi - We're glad you found our staff polite and helpful during sign-up. We appreciate you taking the time to share your positive experience!
The JD Gyms Team 💚
Réponse de JD Gyms - Stoke
Hi there - Thank you for taking the time to leave this review!
Best wishes, The JD Gyms Team 💚
Poor machines, bad Customer support
Many of the upper body weight machines at the gym I visited felt unoptimized and loose in certain parts. For example, the arms on the butterfly machine moved differently to each other which made using them a little tricky. Also, I've sent two requests now to end my membership and have received no message back.
23 février 2026
Réponse de JD Gyms - Stoke
Hello – Thanks for taking the time to leave this review. We’re sorry to hear you found some of the upper‑body machines, including the butterfly machine, not working as expected. Our gym teams do carry out regular maintenance checks, but if you notice any equipment that feels loose or unbalanced, please let the team know on site so they can take a look. Thank you for sharing your feedback.
The JD Gyms Team 💚
Good Gym
Gym equipment is super useful and good quality! the staff are lovely and always there to help with anything
27 janvier 2026
Réponse de JD Gyms - Stoke
Hello - We appreciate you taking the time to leave us a review, and we are so happy to hear you find our equipment useful and our staff helpful! ⭐
The JD Gyms Team 💚
My friend got me a free day pass,the…
My friend got me a free day pass,the gym was clean and warm,the Manager Paul greeted me and showed me around and i had a enjoyable session, would recommend Fenton JD'S 👌
30 décembre 2025
Avis spontané
Réponse de JD Gyms - Stoke
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
JD Experience
Assistant Manager Paul and Craig Locket are really helpful and go out there way to help and are always friendly.
29 décembre 2025
Avis spontané
Réponse de JD Gyms - Stoke
Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚
Like coming to jdgyms very social place…
Like coming to jdgyms very social place and friendly astomphre, alway clean ,All staff are very friendly and helpful
29 décembre 2025
Avis spontané
Réponse de JD Gyms - Stoke
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Really good and friendly gym
Really good and friendly gym! Always feel welcome!
29 décembre 2025
Avis spontané
Réponse de JD Gyms - Stoke
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
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