Jemca Toyota Edgware Road Avis 

Appalling and unacceptable service. Will be making an official complaint - firstly they "lost" my service book which is completely unacceptable. Secondly the service was terrible - text and email saying a video of my car was ready but there was no video! Service report was inaccurate with them stating I had tyres which I don't even have (makes you wonder what else they don't check properly when they aren't getting the basics right and losing your service book too!). Was told my car was ready to collect but it wasn't according to their own check out machines causing further delays. Was told to wonder round the car park looking for my car as the person who located the cars was "off today". When I finally found it, to top things off in true Reading Jemca style, it was extremely difficult to get out of the space as they had double parked in the spaces Infront (see pic) - I had to do about 20 point turn to even get out. Talk about poor customer service - I am completely shocked at their incompetence and will be making an official complaint - day light robbery. In addition I was lied to by the receptionist about closing times and no courtesy cars or pick up and drop off were available either.

A minor problem with our Yaris was fully sorted by the Bracknell service department, very pleasant to deal with and very happy with the result, thank you!

I bought a new corolla from them 18 months ago. Went to start it 2 days ago and the battery was flat. Clearly an issue here. Had the RAC out and they changed the battery as need a car with 2 young children, and based on their recent service times they don't do anything quickly. Had RAC change it and the technician said to call up Toyota to have them check the car as this shouldn't happen. Called Toyota Jemca service today and they were so unhelpful and spoke to me like I was stupid. (in a way they're right as I bought a car from them)... Said that there is nothing wrong with the car, but they won't check it over, I shouldn't have had the battery fixed and that the car now has no warranty, and basically to stop wasting their time. Taking no ownership about their part that failed at all.

Never been treated like this by a dealership. They're all nice when selling, but please beware aftercare is awful.

edit 13.02.2023 - spoke to a lovely lady called Natalie from Jemca. Listened to the issues I had and was sincerely apologetic. Explained to me that the staff I spoke to were from their call centre who I was directed to from the Jemca phone number I dialled, and would be investigating with them. She was extremely helpful and appalled at the service I had experienced. Going to pop in next week or so to have a chat about the vehicle and issues. Upgraded to 3* as this was genuinely appreciated.

Bought a CH-R in August great sales staff .. then 4 months later it threw a panic refusing to start for over 10 mins .. finally limped home emails and left VM nothing ... called the sales person Shakil 2 days after he got back from holiday he hadnt returned my VM service line is terrible waited for ages gave up Shakil promised to get service to call me back ... nothing .. so here we are with no response from Jemca Croydon Service a recently purchased car showing many issues and we now have to march up to the site to make a fuss ... maybe we should have checked the reviews first ... I have told them I am out of the country for a month this weekend and dont want to leave my wife without a car .. but hasnt seemed to affect any response ... sigh

Brought a new car on mobility
6 weeks later they tell me I have to pay more and they don’t know how much
So I asked for a refund and they said they will do it straight away as I paid by card
I am still waiting for my refund and chasing them every day still no money

The worst place to put your car for service. Very rude staff, they are just interested in fleecing you for additional unnecessary charges. The quality of service is very poor. Please be careful with these scumbags

I read a review by someone regarding a Yaris service. I wanted to write about my experience with Jemca Toyota in Colindale where VW previously was.

I took my Yaris for a service to maintain its 10 year warranty. At reception and speaking to the lady taking in my car, I got the impression I was being primed for call for additional work. The conversation was strange, I walked out feeling emm I'm going to get a call for additional work. And sure enough I got a call for work that was needed. How did they know this before even looking at the work, all its previous services were done by Toyota. Its a 2019 model, does it require work everytime its serviced? Not a good brand or perhaps Jemca is poor dealer. Anyway after the service there was some sort of weird noice when braking. It cleared after about 500 miles.

The bill was almost £500, I won't be taking the Yaris to Jemca Colindale again, in fact to hell with the warranty I'll take my changes. I going to my tried trusted garage for future services of both my Honda and the Yaris. They are very attentitive.

I also notice there is no reply from Jemca. That says a lot about them.

I recently had an unfortunate experience with the service for my Toyota Yaris by Jemca Edgware , and I feel compelled to share my thoughts. The car didn’t start after about two weeks after the MOT and warranty service at Jemca( £300). There was no obvious reason for flat battery. After contacting Jemca I was informed that the car battery check is not part of the warranty review unless one specifically asks about that. Also I learned that there is recommendation to check& change battery after 5 to 6 years. My car is 5 yo. As an art consultant, I pay premium to Toyota to make a proper car warranty review and make sure that my car is in working condition and not out of order within two weeks.
I hope that this feedback can contribute to improvements in Jemca service processes and ensure a better experience for future customers.

Brilliant customer service and professionalism from Pele Bell, Toyota Enfield. Thank you with all your help in purchasing my car over the last month!!

I have a highly disappointing and frustrating experience I recently encountered at here. I had an appointment at 10 am for recall maintenance. To my dismay, I discovered that my car was left parked in the service center's parking bay until 3:30 pm when the actual servicing commenced. I received my car back at 5:30 pm, indicating that the service only took approximately 2 hours. This situation raises serious concerns about the management of appointments and the efficiency of service at your center. The 5.5-hour delay before my vehicle was attended to is unacceptable, and it resulted in a significant waste of my time. I find it perplexing that I was asked to arrive at 10 am for a service that only required 2 hours, leaving my car idle for an extended period without any apparent reason.

I have checked a few times for the status, and everytime they just told me your car will be ready anytime by 5:30pm. They don't even checked with the technicians for the latest status. I don't feel they are willing to help.

When dealing with Bracknell Jemca sales team get everything in writing and be aware they only buff out scratches in used vehicle. Even if the prmised to have them painted out. BCheck previous mot advisorys as they do not appear on there MOT but will reappear back when you have a new MOT, low brake pads, perished tyres and no gas in air con, makes for extra running costs you where not expecting. If you contact Customer service they give you a new number each time, refure you back to garage and then they all ignores you.
After last email told someone would get back to me, still waiting two weeks later.
If you contact Toyota they say we make vehicles only. Deal with franchise you brought from.

Poor communications system. Tried to phone the company several times today, always reached a deadend each time. One simply cannot talk to them over the phone! Even the custermer service perpole at the Toyota headquater were not able to transfer my call to them. I assume that they have soly rely on the web appoinment system for servicing and maintance now which I tried but it is so poorly designed it make impossible to book. And importantly it is not interactive! It should not be a replacement for telephone communations.

I understand that Jemca Toyota may want to cut cost in adopting such a communations system, but it is at cost to its customers!

Terrible experience with the service department. Booked online using the cars reg and mileage. Selected what I wanted doing and added notes of what I was expecting.

Went to the dealership, prices were much more than the ‘total price’ advertised online and in the email confirmation. But this was resolved.

Asked for a Hybrid Health Check to get the 1 year warranty on the Hybrid Battery. The car is 9 years old with 115k mileage.

The car failed the check (I suspect due to 12V battery being disconnected), was told further investigation required circa £115.

They swiftly took payment. Got a call today from Michael regarding my visit.

The conclusion was because it was over 100k mileage they were never going to provide warranty on the battery. The whole point of my visit was for this purpose. They knew they could not meet my expectation but went ahead with the futile work to get payment. Michael’s response was ‘but we did the work’ even though they knew I only wanted the work done for the warranty.

Congratulations Michael and the service advisor at Jemca Enfield on the £50 for the hybrid health check. Hope you enjoy it.

I guarantee I will never spend another penny at a Toyota Dealer and will make sure none of my family/friends do.

Very short sighted of you.

Only positives were the receptionist and the complimentary hot drinks.

We were called by the garage saying that a part needed to be replaced, as it had been found to be near end of life at previous service. We therefore booked this in before going on a big European road trip. However, having left the car and cycled 45 mins home, it then transpired that they did not have, and could not get, the parts needed. We have to go on our trip without the work being done. This is the second time we have been completely let down because Jemca have inadequate systems.

From being greeted by Tom before it officially opened, with a warm smile, shown to a lovely comfortable waiting area, found a cosy open plan office to work in, cups of lovely tea on tap, bowls of treats to nibble on, enjoying a lovely atmosphere whilst car being serviced…what’s not to love? Witnessed Tom greeting customers with his lovely smile, nothing to much trouble…and my car has been washed free of charge to..looking forward to my next service at Jemca Reading…thank you for the relaxing experience!

Title: Outstanding Car Buying Experience with Daniel Mallin at Jemca Toyota Reading.

Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)

I recently had the pleasure of purchasing a used car from Jemca Toyota in Reading, and I couldn't be happier with the exceptional service I received from Daniel Mallin. From the moment I stepped onto the lot to the moment I drove off in my new car, Daniel's professionalism, expertise, and genuine dedication to ensuring my satisfaction were evident.

Daniel's knowledge of the vehicles in their inventory was impressive. He took the time to understand my specific needs and preferences, and then he expertly guided me through the various options available. What truly stood out was his honesty – he didn't try to upsell me or push me towards a vehicle that wasn't the right fit. Instead, he actively listened to my requirements and helped me find a car that perfectly matched my criteria.

Throughout the negotiation process, Daniel displayed remarkable patience and a willingness to work within my budget. He was transparent about pricing, providing me with all the information I needed to make an informed decision. I never felt pressured or rushed, which greatly contributed to my overall comfort and confidence in making such an important purchase.

Daniel's customer-centric approach extended beyond the sale itself. He made sure all the paperwork was handled smoothly and efficiently, and he even took the time to walk me through the features of the car and answer any questions I had. His attention to detail and commitment to ensuring my complete satisfaction were truly commendable.

In the end, my experience with Daniel Mallin at Jemca Toyota was nothing short of excellent. He turned what can often be a stressful and overwhelming process into an enjoyable and hassle-free experience. If you're in the market for a used car and want a salesperson who genuinely cares about your needs and preferences, I wholeheartedly recommend seeking out Daniel Mallin at Jemca Toyota in Reading. He's a true professional who goes above and beyond to deliver top-notch customer service.

I and my partner have bought two cars now from Jemca Reading, a CHR and an Aygo. On both occasions, the staff were very professional throughout the purchasing process. Weve gone back since for both cars annual services including a large warranty repair on the CHR, Jemca handled our warranty repair so well and even provided us a courtsey car for the 6 weeks they had the car. They showed a genuine concern for my experience throughout and were great to deal with. The two ladies I spoke to Hazel and one other were fantastic.

Booked a test drive for a CH-R at Jemca Toyota Reading on Sunday. Turned up at the time we booked and bizarrely we were told by the salesman that the company get "funny" if you test drive the car you wish to purchase as it would "add mileage". He then told us to test drive his own CH-R which was a different spec to the car we were interested in. We got into his car, which had his shoes and personal belongings thrown around in the back seat. We felt this was unprofessional and ultimately a pointless exercise. Prior to this experience were very interested in purchasing a car from Toyota, but were totally put off by this salesman's approach. We felt that he didn't think our custom was worth his while. During the appointment he repeatedly went into the office to "check something" for "2 minutes" a time however, we think he spent more time in the office than actually communicating with us. Lucky for us we had an very professional appointment with Citroen and have purchased a new vehicle with them.

Booked a 24 hour test drive....had it confirmed.
Arrived at Enfield this morning to be told no.
Very nice way to treat a potential customer 👎

4 days on No response from Manager.
No response from Toyota.

Very glad I never decided to buy a Toyota !