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Since दिवाली delivery is very poor and from ईद it got worst like yesterday it showed delivery boy assigned today when i called he said order is cancelled then after half an hour it showed another delivery boy when i called him he also stated order cancelled now it is showing refund payment will be soon initiated

I have placed a prepaid order on 17th may 2026 regarding some grocery things and at the time of delivery I received message stating 1 item is out of stock, as it's a weekend day, I wasn't able to connect to customer service agent bt I initiated the complaint regarding the order and no refund message. Next morning when I contacted the customer service, I received a number to call customer service agent, first of all, the agent name is TRISHA, she is talking in a very bad English, it's been difficult to understand her first but somehow I managed, and when I asked her about the details of the refund, she gave the information but when I asked her about the other issue with the same order, she started guiding me how to raise a complaint which I informed her that I did. I tried telling her that I raised my complaint already bt she is not ready to listen, then I told her it's difficult to listen to you bcs there is so much of air voice coming from ur side either you are sitting in front of a fan or travelling so pls take a pause for minute or two and listen to me but what she did is literally shocked me, she mumble something bad words about me, abused me over a call,stating "गवार लोग, अनपढ़, पता नही कहा से आ जाते है सुबह सुबह दिमाग खाने, ". I can't mention abusive words here as it's really bad. It's her bad luck that I had good hearing capacity. So pls @jio try to retrain ur customer service agent properly and ask them to talk to customers properly and without using abusive words

Subject: Complaint Regarding Non-Delivery of Order Despite Continuous Follow-Up
Complaint No: 779006952264

Dear Customer Support Team,

I am writing to formally raise a complaint regarding my prepaid order which has still not been delivered despite continuous follow-up from my end.

Order Details:

Order ID: JM6A096111015EEBFFC5

Complaint Number: 779006952264

Customer Name: Austin Dsouza

Order Amount: ₹1858

Payment Method: Prepaid

The order was placed successfully and the payment was made in advance. However, even after repeated follow-ups, I have neither received the products nor received any proper resolution or update regarding the delivery status.

Additionally, I was informed during one of the calls that the site/system had been hacked, which is extremely concerning for customers who have already made payments online. This situation has caused significant inconvenience and frustration.

I request you to:

1. Provide an immediate update on my order status.

2. Ensure urgent delivery of the products or process a full refund without delay.

3. Clarify the reason for the delay and lack of proper communication.

Kindly treat this matter as urgent and resolve the complaint at the earliest.

Regards,
Austin Dsouza
Mobile: 9819524768

It's worst experience ever first thing on my ordered section I am not able to check the details and then I tried to calling on customer care number and their pick the call after 5 minutes even the associate the talking like they are a boat they did not resolved my issue and it was a prepaid amount and they are not helpful at all they just told me that there is a system issue and they are not able to see anything and they did not even try to help it out and they just connected the call

It's a good service, because we don't have any other online delivery available here so we are using only jiomart, just it would be great if you keep all products instock, and update that in app too

It's very bad experience....I have ordered curate red lady papaya indian of 45rs but I have received curate mini papaya indian of 25rs...and I have raised a complaint also but there is no response from their side...There is no proper customer service.

They never deliver the quick order on time. You will barely receive your order after 10 hours. And funny thing is, you cannot cancel the order and not by customer care.

Order groceries on may 5. Received on may 7 delay in delivery and also with missing groceries items 4 to 5 items
Billing is done for missing items
Didn't expect this from jiomart karkala joduraste service

ITS A HORRRIBLE WEBSITE. DONT WASTE YOUR MONEY.
Their customer care is horrible and firstly every product I have got from there was either wrong (beauty product) or rotten (frozen item). When that happens the customer care keeps making you go round and round in circles. On top of that the orders I made, are showing as if they didn't exist. The chatbox agent didn't log out of the chatbox and due to that the bank details I posted on that for refund, did not reach the back end team and they closed my ticket. THERE IS NO COORDINATION BETWEEN DEPARTMENTS AND I THINK THEY DO THIS DELIBERATELY BECAUSE THEY DO NOT INTEND TO GIVE REFUND FOR THE WRONG PRODUCT THEY SENT.

I tried to initiate the return there Order page doesn't work, you cannot initiate the return request, the customer service is of no use, I talked to Ankita, Rohan Dutta and Uzmanaaj Khan(680208981), everyone said the same thing we are working on it.
Biggest mistake of my life to order from them, don't waste your money ordering from them, the don't help you with return or any issues you encounter its waste of money to buy from this website

If a ZERO was possible, I would have given a BIG ZERO. Ordered items like Milk @9 AM in the morning under quick delivery and asked to wait till 9 PM in the night - what a joke? Indefinite delivery delays and no accountability, cancelling order does not work and even the support staff says they don't have access to cancel it. So, if the delivery is not made and you can't cancel the order and you don't get any ETA's, as a customer what are you supposed to do?

Bought AC with free installation. In peak summer delivery delayed twice. Installation couldn't happen even after two weeks. Raised a complaint and waited for more than a week and still no resolution provided. Pathetic customer service they just disconnect the calls. This is why foriegn brands build more trust.

Maine order kiya tha quick main aur q hour se bhi jyada time hua tha fir bhi order nhi aaya so I decided to connect to customer service fir unhone kaha ki end of the day tak order ayega pr agar koi urgency abhi hain to order bad main leke kya fyda isliye I told then to cancel the order and refund my money but they said we can't ekdam bad experience tha jaldi call bhi nhi uthate

Third class refund policy. They own cancelled my prepaid order, because the haven't product, But I don't receive my refund prepaid amount 20+ day's after order cancelled, costumer care members are useless.

Worst application, Poor delivery fraud scam app

Pathetic website and app ever I seen, I was ordered milk, that was i received Rs.150 at wallet after expencing almost full day. Which I was paid by credit card, now need to make expence, I ordered grapes which i expected in same day delivery but it was showing after 2 days delivery. Where i paid extra money, in market rate is Rs.150 per kg i paid Rs. 118 for 400gm. It was too high and not on time delivery,

It is embarrassing
This kind of pathetic service i never expected from jio it's better to shut it off immediately

And please don't buy anything from this pathetic platform, moreover reviews tell you more than me.

The worst marketing/home shopping app.
App is buggy,
Ordered things go out of stock after placing order,
Orders get cancelled,
Customer service is pathetic,

They can't find address in posh locality,
They don't hav quality products..
so it's better u don't serve at all.. Pls close stores ur stores and take down this app.. tumhari aukad nahi hai market me kaam karne ki.. even local kirana guy is better than this company.. I switched to my local kirana store..
don't ask me to give feedback on mail..

Never ever order from JioMart
I have ordered one Samsung AC, suppossed to be delivered by 22nd Apr 2026.
When i reported on 22nd Apr 2026 around 7:45 PM, customer care team asking me to wait till 12 in night.
There is no status update in portal.
23rd Apr, i raised complain and started following up since morning. The customer support team dont have single clue whats the status of order, whats ETA, where is product, nothing. They are simply saying same line again and again " Wait till delivery, we will report to backend team". They dont know how to talk, no information, nothing.

I am never gonna order from JioMart and suggest same to everyone.

The worst app for ordering vegetables......95% of the ordered vegetables were rotten and the rest were of inferior quality.....

I ordered two soda bottles none were deliver as they were out of stock. It shows in the app as well but refund for only was processed. I provided the screenshot as well but I was denied refund stating only 1 was out of stock as per their record. And customer care agent was very rude about it. Worst experience.