Overall, I've had a good experience with Jamaica National Bank. There were times when I had difficulty logging into my account, which made it frustrating to access my services and send money. However,... Voir plus
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Lisez les avis des autres
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Voir plus
L'entreprise a répondu
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... Voir plus
L'entreprise a répondu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
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4,3
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Sending money JN money APP is very user…
Sending money JN money APP is very user friendly and straightforward to use can't really fault it
19 février 2026
Réponse de JN Money
Dear Valued Customer, Thank you for the positive feedback. We are pleased to know that you are enjoying the service we provide, we appreciate your business and look forward to serving you again soon.
System keeps Crashing .
Sorry for the 2 stars ,But as im located in London England,
the system keeps crashing when I try to send money to Jamaica , no matter what device I use, or if I use the app , online website, they all keep crashing after taking 1 to 2 min to load . But when it used to work it was beautiful and perfect with great satisfaction of survice !.
16 janvier 2026
Réponse de JN Money
Dear Valued Customer, we sincerely apologize for the inconvenience you experienced. At the time, we encountered temporary system downtime; however, we are pleased to confirm that the issue has been fully resolved. All our locations are now operating efficiently and without any issues. We truly appreciate your patience and look forward to the opportunity to serve you again soon.
Terrible customer service and no one…
Terrible customer service and no one answers the phone or can provide answers. Sending family back and forth to pick up money and he can’t receive it. Had to go back 4 times just to find out they are holding the money . Then I finally had to request a refund. Just damn terrible!!!!
23 février 2026
Avis spontané
Réponse de JN Money
Dear Valued Customer, thank you for sharing your experience with us. We sincerely regret any inconvenience you may have encountered. We reached out to request additional information that would allow us to thoroughly review the matter, identify any gaps and implement corrective measures to prevent future occurrences. However, we have not yet received the requested details. Once again, we sincerely apologies for your experience and hope you will give us the opportunity to investigate this matter further.
Kindly provide the necessary information at your earliest convenience so that we may proceed with our review and assist you accordingly. We look forward to your response.
It was easy and very convenient for me…
It was easy and very convenient for me to send money home.
13 février 2026
Réponse de JN Money
Dear valued customer, thank you for your kind feedback! We’re so happy to hear that sending money home was easy and convenient for you. We truly appreciate your support and look forward to serving you again soon!
I called customer services as i had…
I called customer services as i had error messages. This was sorted out and i was able to complete transaction with no problem. The lady i spoke to was helpful
14 février 2026
Réponse de JN Money
Dear Valued Customer, Thanks for sharing your experience with us, we are happy to hear that you were assisted promptly and that you were able to complete your transaction without further difficulty. We appreciate your continued support, thanks for choosing JN Money Services.
Supporting love ones
Jamaica National money transfer is still for me the best and fastest way to send money securely to my love ones in Jamaica.
6 février 2026
Réponse de JN Money
Dear Mr. Thompson, Thanks for the 5-star review. We are happy to hear that you are enjoying the convenient and reliable service we provide. We value your business and look forward to serving you again soon.
The site does not work
The site does not work. For days on end I cant get through. Ill have to reconsider Western Union now.
18 février 2026
Réponse de JN Money
Dear valued customer, we’re really sorry for the frustration you’ve experienced. That’s definitely not the experience we want for you. Please know the issue is being looked into, and we truly value your support. For any issues, you may also contact us at jnmtonline@jngroup.com.
Taliyah and Tiffany are great
It was my first time sending money with JN and both Taliyah and Tiffany were so patient and informative. They took the time to answer all of my questions and ensured that I had the right information to move forward with my transaction. I couldn't be more thankful for their help and kindness.
18 février 2026
Avis spontané
Réponse de JN Money
Dear valued customer, thank you so much for choosing JN for your first transaction! We’re thrilled to hear that Taliyah and Tiffany provided such patient and informative service. Your kind words mean a lot, and we’re grateful for the opportunity to assist you. We look forward to serving you again!
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re so happy to hear that you found the system easy to navigate. We appreciate your support and look forward to serving you again soon!
Réponse de JN Money
Dear valued customer, thank you so much! We’re happy to hear you had a very good experience. We truly appreciate your support and look forward to serving you again!
Website FAILURE
Website has been down for several days. Unable to process any transactions. Also, unable to add debit card. Please advise when site will be functional again.
14 février 2026
Réponse de JN Money
Dear valued customer, thank you for bringing this to our attention. We’re currently experiencing an issue with our payment processor, which is preventing transactions and debit card additions at this time. We will provide an update soon as the issue is fully resolved. We sincerely apologize for the inconvenience and appreciate your patience.
Do not use/Avoid at all cost
Lately has become rubbish sending is constantly awaiting disbursement then have to send id for funds to be released at some point the next day if you are lucky disgustingly distressing contrary to explanation I have been am being verified every transfer since December nothing to do with safety I'm a customer how is it keeping me safe preposterous
13 février 2026
Réponse de JN Money
Dear valued customer, we’re very sorry to hear about your experience and understand how upsetting delays can be. In some cases, additional verification is required to protect our customers and ensure secure transactions. We truly appreciate your feedback and are working to improve the overall sending experience.
Advertising it’s easy to send money to bank account …
Advertising it’s easy to send money straight to an individual account in Jamaica but did not explain that the person would need to sign an authorisation form . It would be good to know this before so we can decide whether is the is best option or even to inform the receiver of this process
5 février 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback. We understand how helpful it is to have all the details beforehand. Please note that at the point of sending funds directly to an account, a notification is displayed outlining the authorization form requirement. We appreciate your comments and will continue working to make our processes as clear and transparent as possible.
Easy and convenient
I’ve always used JN money transfer to send funds to anyone in Jamaica. It’s very convenient and easy to use and the money goes directly to the receiver’s card which I love, no long lines and plenty questions to answer to collect your funds, they just go to the ATM and withdraw their funds. Very convenient.
11 février 2026
Avis spontané
Réponse de JN Money
Dear valued customer, thank you for your continued trust in JN Money! We’re happy to hear that you enjoy the convenience of direct-to-card transfers and the ease of accessing funds without long lines. We truly appreciate your support!
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re happy you found the transaction quick, secure, and easy.
Fast and more convenient to me
28 janvier 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re glad you found our service fast and convenient. We look forward to serving you again soon.
Suspended transactions
Recently when I send money via online it suspended for a day before its release
23 janvier 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback. Please note that some online transactions may be temporarily held for routine security checks before release. This helps ensure safe and secure transfers. We appreciate your understanding.
Very convenient with online service
Very convenient with online service. One thing I would like to see change is the length of time that waiting for customer service. If there's a problem when we send email.
30 janvier 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re glad you find our online service convenient. We apologize for the wait time when contacting customer service and appreciate your patience as we work to improve our response times.
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re glad you enjoyed the great service and appreciate your support!
Online UK to JA money transfer- 👍🏼
27 janvier 2026
Réponse de JN Money
Dear valued customer, thank you for your review! We’re happy you chose our online UK to Jamaica money transfer service and appreciate your support.
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