Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Voir plus
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Excellent customer service from Ian, Claire and Henry at the Royston branch. Any after-sales issues were resolved promptly and professionally. Deep product knowledge on both Hot Tubs and outbuil... Voir plus
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Voir plus
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Voir plus
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À propos de l'entreprise
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Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Coordonnées de contact
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Royaume-Uni
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
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Great installation
Great installation - really helpful lads that got us up and running (Harry and Joe). Can't wait to use the hot tub!
Marc who dealt with us in woodcote…
Marc who dealt with us in woodcote nurseries was great on site and we love our tub
Excellent customer service
We have just had our hot tub delivered from Johnsons wellness and we love it!
The service we received from The Thurrock branch was exceptional from Henry Michelle Natalie & Polly.
We would highly recommend
Well done Jo p & Harry P on today hot…
Well done Jo p & Harry P on today hot tub installation, both were very respectful and polite, nothing was to much trouble, tidy up afterwards and made sure I understood the working and maintenance of the tub, again well done, from a satisfied customer 👍
Jodie was very authentic and honest…
Jodie was very authentic and honest with all advice without being too ‘sales’ which was wonderfully refreshing and we are therefore seriously considering Johnson’s.

Réponse de Johnsons Wellness
Top marks . Amazing
3 Gentlemen turned up , and stated they had my hot tub, they got straight to work,they were on a mission, As things progressed, I offered them Coffee, Now I found out not only are they hard working, but very professional, and true Gentlemen, while still working now more relaxed found a little time to chat.They made me feel that they were not at my home just to do a job , but cared that everything was to our satisfaction.These amazing gentlemen are , Brogan, Harry G, and Mason, When all finished they talked me through all that I need to know.
As for the Hot tub it is amazing, Will be having many sessions chilling out . The hot tub is the PRAGUE,

Réponse de Johnsons Wellness
Great service!
Very professional from early enquiry stage with Freddie, all the way through to installation. Good communication and support.
The Installation team; Jordan, Harry and Chris were friendly, informative and courteous. All did a great job.
We had a flawless experience and would definitely recommend this company

Réponse de Johnsons Wellness
From start to finish very good customer…
From start to finish very good customer care. Pleasantly surprised how good/polite/tidy the young installation were.
Thank you

Réponse de Johnsons Wellness
Poor after sales service
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days and radio silence.
UPDATE - after an initial lack of communication, the follow up has been good and in the end the WiFi unit had to be replaced (one visit to check and find that hardware issue, and second visit to install new unit and get the app working).

Réponse de Johnsons Wellness
Professional and tidy
Joe, Harry and Bryan were really professional installing my new hot tub in garden and left the place tidy once they were finished. Once installed they explained all the chemicals needed and how the hot tub worked etc. Great service!

Réponse de Johnsons Wellness
Fantastic service …
Harry G and Bryan were fantastic from start to finish, very polite and patient, they did a great job getting everything installed and let everything neat and tidy.

Réponse de Johnsons Wellness
Brilliant Service
Freddie from Kent Branch has been so helpful, and rang around to find the models that I was interested in that were closest to me to view. He has gone out of his way to deal with all my questions, concerns, and has been so knowledgeable regarding all the different models. He is now helping to organise the delivery and installation of my Teide hot tub. Highly recommend this company as everyone within this company have been so lovely. Thank you so much.

Réponse de Johnsons Wellness
Hot Tub Instal
Jordan, Joe, Harry & Mason were all friendly and informative. Clean tidy workers.
Harry and Joe done an excellent job…
Harry and Joe done an excellent job installing my hot tub. Nothing was too much trouble, top guys and done everything with a smile and a professionalism. Slight issue with the water fountains and they tried everything to remedy the issue and went through how the hot tub works, what the controls were and how to treat it with chemicals. Excellent job guys and a massive thank you from Andy in Bexley 👍🏻
Surprise 60th present!
I wanted to surprise my husband for his 60th birthday with a hot tub. Freddie at Johnsons Wellness was so helpful. Sending me videos of the different hot tubs and helping me decide the best one in my price range. I wanted the tub to be a surprise, so Freddie made sure that it would be delivered on the morning of my husbands birthday. It all went exactly to plan. The delivery team were amazing and super helpful. I ended up with the Scandi party deluxe and it’s perfect!! Great quality product. I really cannot recommend Johnson’s highly enough. Thank you bringing it all together.
My experience was very good Matt Ben…
My experience was very good Matt Ben and vinnie have all helped me during my visit
Vinnie made us have a amazing time and…
Vinnie made us have a amazing time and helped us to decide what to buy lovely guy
A great investment
Royston were very professional and helpful. Fitting was excellent and on time. Ian has also been very supportive.

Réponse de Johnsons Wellness
Exellent service
Recieved my hot tub yesterday and its absolutely amazing. Abbie's knowledge and customer support regarding the tub is exellent, so much so that she paid us a visit to see the tub in situ and advised us on after care ect. I would recommend this branch to purchase you hot tub from.

Réponse de Johnsons Wellness
Absolutely excellent service from start to finish
Absolutely excellent service from start to finish.
We needed to change our hot tub and Johnsons Wellness were one of 4 recommendations in a magazine we read. After visiting several other showrooms we took a trip to their Tewksbury branch.
From the initial phone call both Abbie and John have provided truly exceptional service. Friendly, helpful and professional.
We also think that the product itself is better made than other hot tubs we saw.
The delivery was then managed by Anthony in the installation team, again the service was exceptional and he answered all my questions.
The delivery team turned up as agreed and left no mess at all.
I’m so glad we found the Johnson Wellness team - they have been absolutely great to deal with.
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