Johnsons Wellness Avis 

259
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Voir plus

Noté 5 sur 5 étoiles

Excellent customer service from Ian, Claire and Henry at the Royston branch. Any after-sales issues were resolved promptly and professionally. Deep product knowledge on both Hot Tubs and outbuil... Voir plus

Noté 5 sur 5 étoiles

I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Voir plus

Noté 4 sur 5 étoiles

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jacuzzi

Écrit par l'entreprise

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

259 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(259)

38 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service

We have just had our hot tub delivered from Johnsons wellness and we love it!
The service we received from The Thurrock branch was exceptional from Henry Michelle Natalie & Polly.
We would highly recommend

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Well done Jo p & Harry P on today hot…

Well done Jo p & Harry P on today hot tub installation, both were very respectful and polite, nothing was to much trouble, tidy up afterwards and made sure I understood the working and maintenance of the tub, again well done, from a satisfied customer 👍

26 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Jodie was very authentic and honest…

Jodie was very authentic and honest with all advice without being too ‘sales’ which was wonderfully refreshing and we are therefore seriously considering Johnson’s.

17 septembre 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Jasmine,

Thank you so much for the kind words.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Top marks . Amazing

3 Gentlemen turned up , and stated they had my hot tub, they got straight to work,they were on a mission, As things progressed, I offered them Coffee, Now I found out not only are they hard working, but very professional, and true Gentlemen, while still working now more relaxed found a little time to chat.They made me feel that they were not at my home just to do a job , but cared that everything was to our satisfaction.These amazing gentlemen are , Brogan, Harry G, and Mason, When all finished they talked me through all that I need to know.
As for the Hot tub it is amazing, Will be having many sessions chilling out . The hot tub is the PRAGUE,

16 septembre 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Roy,

Great review! Thanks so much for taking the time to write it. We'll be sure to let the guys know.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Great service!

Very professional from early enquiry stage with Freddie, all the way through to installation. Good communication and support.
The Installation team; Jordan, Harry and Chris were friendly, informative and courteous. All did a great job.
We had a flawless experience and would definitely recommend this company

11 septembre 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Cindy,

Thanks for the comments. All concerned will be made up to hear.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

From start to finish very good customer…

From start to finish very good customer care. Pleasantly surprised how good/polite/tidy the young installation were.
Thank you

2 septembre 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Steve,

Glad to have been able to please. It's what we aim to do!

Kind regards

The Team at Johnsons

Noté 4 sur 5 étoiles

Poor after sales service

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days and radio silence.

UPDATE - after an initial lack of communication, the follow up has been good and in the end the WiFi unit had to be replaced (one visit to check and find that hardware issue, and second visit to install new unit and get the app working).

18 août 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Gavin,

Thanks for bringing this to our attention. It seems there was a communication breakdown between the office and the technician which we can only apologise for. We're looking into how this happened but believe you have now been contacted and have an appointment scheduled.
We are sorry once again though, this shouldn't have happened.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Professional and tidy

Joe, Harry and Bryan were really professional installing my new hot tub in garden and left the place tidy once they were finished. Once installed they explained all the chemicals needed and how the hot tub worked etc. Great service!

27 août 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Samantha,

Great to hear. Thanks for taking the time to leave your review.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Fantastic service …

Harry G and Bryan were fantastic from start to finish, very polite and patient, they did a great job getting everything installed and let everything neat and tidy.

22 août 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Alex,

Thanks for taking the time to share your experience. Even though these guys do this every day, they'll really appreciate your words.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Brilliant Service

Freddie from Kent Branch has been so helpful, and rang around to find the models that I was interested in that were closest to me to view. He has gone out of his way to deal with all my questions, concerns, and has been so knowledgeable regarding all the different models. He is now helping to organise the delivery and installation of my Teide hot tub. Highly recommend this company as everyone within this company have been so lovely. Thank you so much.

22 août 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Teena,

Thanks for sharing. Freddie's a great guy and always aims to please.

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Hot Tub Instal

Jordan, Joe, Harry & Mason were all friendly and informative. Clean tidy workers.

19 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Harry and Joe done an excellent job…

Harry and Joe done an excellent job installing my hot tub. Nothing was too much trouble, top guys and done everything with a smile and a professionalism. Slight issue with the water fountains and they tried everything to remedy the issue and went through how the hot tub works, what the controls were and how to treat it with chemicals. Excellent job guys and a massive thank you from Andy in Bexley 👍🏻

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Surprise 60th present!

I wanted to surprise my husband for his 60th birthday with a hot tub. Freddie at Johnsons Wellness was so helpful. Sending me videos of the different hot tubs and helping me decide the best one in my price range. I wanted the tub to be a surprise, so Freddie made sure that it would be delivered on the morning of my husbands birthday. It all went exactly to plan. The delivery team were amazing and super helpful. I ended up with the Scandi party deluxe and it’s perfect!! Great quality product. I really cannot recommend Johnson’s highly enough. Thank you bringing it all together.

29 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

A great investment

Royston were very professional and helpful. Fitting was excellent and on time. Ian has also been very supportive.

28 mai 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Ken,

Thanks for the great feedback!
Hope you have some great weather in which to enjoy your great new purchase!

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Exellent service

Recieved my hot tub yesterday and its absolutely amazing. Abbie's knowledge and customer support regarding the tub is exellent, so much so that she paid us a visit to see the tub in situ and advised us on after care ect. I would recommend this branch to purchase you hot tub from.

30 mai 2025
Avis spontané
Logo de Johnsons Wellness

Réponse de Johnsons Wellness

Hi Rachael,

So great to hear how happy you are with your Hot Tub.
Now it's time for you to really enjoy it!

Kind regards

The Team at Johnsons

Noté 5 sur 5 étoiles

Absolutely excellent service from start to finish

Absolutely excellent service from start to finish.
We needed to change our hot tub and Johnsons Wellness were one of 4 recommendations in a magazine we read. After visiting several other showrooms we took a trip to their Tewksbury branch.
From the initial phone call both Abbie and John have provided truly exceptional service. Friendly, helpful and professional.
We also think that the product itself is better made than other hot tubs we saw.
The delivery was then managed by Anthony in the installation team, again the service was exceptional and he answered all my questions.
The delivery team turned up as agreed and left no mess at all.
I’m so glad we found the Johnson Wellness team - they have been absolutely great to deal with.

8 mai 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus