Joint Electrical Services Ltd Avis 197

J.E.S. Have been exceptional in all matters pertaining to a problem with my Bora extraction units . Bora agreed to complete the work under warranty even though it is 4+ plus years old . This was at the insistence of J.E.S. management. Their communication to both parties has been fantastic at all times and the work was completed quickly and cleanly .
They deserve 6 stars for their effort throughout and cannot recommend them enough .

Great speedy service from JES on repair of Bora Hob.

Booking process for service visit was easy and clear. On the day the engineer communicated clearly when he would arrive and job was completed without fuss and great attitude towards their trade.

We had an issue with our new Bora hob which was sorted out by JES on the same day that I contacted Bora. I was kept updated on the arrival of the engineer at all times and found him to be amiable and competent and the problem was sorted without a return visit.

Our BORA X BO was delivered with a distorted outer frame. JES were appointed to remedy. The technician arrived on time and undertook the work with the skill of an avionics engineer! He also checked the installation and recorded every move on a report form. Very impressive service

Helpful, responsive and punctual. Great communication and JES were helpful in finding an available time slot. Engineer was very pleasant and phoned with arrival time.

An engineer visited to attend to a Bora job issue. Very professional, curious and clean &tidy. Attended on time & issue resolved. Excellent service

Had a smashed glass top on a Bora hob. Bora contacted JES on my behalf and within 24 hrs a home visit was arranged for 7 days later.

Engineer arrived exactly as promised and did a fantastic job in repairing. He took great care in protecting the surfaces he was working on and cleaned up impeccably. Hob was repaired and induction rings and extract fan were all tested.

Would have no hesitation in recommending these guys.

Amazing service. Call out was quick, I was kept fully informed at all times. The engineer was knowledgeable and friendly. Issue was fully resolved. Thank you.

Quick and easy booking an appointment, Engineer kept us informed of arrival time and repaired our Bora hob without any fuss

Great service - quick appointment and the worked carriesd out with no fuss and no problems. Would highly recommend.

Excellent Service. Skilled & polite professional engineer who visited my house & took great care of my property. He was friendly, knowledgeable & extremely tidy.
From the ease of making the initial booking to the appointment was textbook

Really pleased with the service provided by JES. They replaced the glass on our bora hob which was damaged and this has all been replaced quickly and nicely. They sent us a full breakdown of the quote and as we paid upfront refunded us promptly for any services not performed.

JES responded extremely quickly and efficiently, organising an appointment for an engineer to come round and replace the cracked glass on our BORA hob. He did an efficient, tidy job whilst being very polite and friendly.

Fantastic service from JES, having suffered a failure of two of the four areas on the hob we called to report the issue and everything from there was taken care of and swiftly repaired. The communication throughout the whole time was first class and the engineer who carried out the repair was excellent.

Excellent service engineer. Knowledgeable, polite and helpful.

I would not recommend them if you need a Barazza repair. They are too expensive (initial call-out fee £360, before parts and extras) and picky. They are not even prepared to access the hob themselves. I would need someone else to move the oven to expose the underside of the gas hob.

Jobsworth is the best descriptor that comes to mind.

Addendum 1: these are the reasons why I had to find an alternative.

Addendum 2: For the record

Email: 30 October 2024 at 09:27
Hello, Please find a copy of your Joint Electrical Services Ltd budgetary quote in regards to Job #6366 attached. ...

Quote:
CALL-OUT CHARGE (incl. VAT) £360
EXTRA LABOUR £ 30
BARAZZA GAS VALVE £114
MISC ITEMS £ 30
Take Waste away £ 18
PARKING ALLOWANCE £ 30
TOTAL £582

Email: 30 October 2024 at 23:56
Can we please go ahead and arrange the repair. We can sort out the parking permit, but need the number plate and model of car.

Email: 5 November 2024 at 09:43
Hello Sir, Thank you for your reply. For us to attend, we will require your oven to be removed from its position. Please can you confirm this will be organised?

Email: 5 November 2024 at 09:55
Dear Simon, We would expect you to move the oven as part of the repair. Are you serious that we need to get another person in to remove the oven and put it back so you can repair the hob? Surely, this should be part of the repair process?

Email: 6 November 2024 at 08:25
Simon, Can we please cancel the repair? We have found someone else who can repair it. Sorry to have troubled you.

TO DOWNLOAD REDACTED EMAILS AND QUOTE USE THIS LINK: (https)(://)(buff(.)ly(/)3Cjeg2Q) - please remove brackets for the link to work

Addendum 3: You may seriously want to reconsider purchasing a Barazza appliance. It looks like there is a monopoly on who can service their products in the UK. This explains why getting a service or repair in the UK costs so much.

Email: 7 November 2024 at 08:17

Dear Sir,

I hope this message finds you well.

I am writing to address a recent situation that has come to our attention. We have noticed your additional comments on Trustpilot regarding our services, and I must admit, we are somewhat perplexed. It appears that you have expressed dissatisfaction with a service that, according to our records, has not yet been completed.

We value all feedback from our clients as it helps us to continually improve our services. However, it is crucial to note that such comments, particularly when they are not reflective of the final service outcome, can create a misleading perception of our business on social media platforms.

We believe in maintaining transparency and honesty in all our dealings. In line with this, we have informed Barazza, the UK distributor, about your comments. We consider it essential to keep all parties involved in the loop, ensuring that everyone is aware of any concerns raised.

We are committed to providing you with the best possible service and would appreciate the opportunity to rectify any issues you may have encountered. Please feel free to reach out to us to discuss this matter further.

Please note we are the only Barazza service partner in the UK, due to our continuing investment and training in Italy. If you use another service company, please have it in writing from them that they can guarantee a fixed service and use genuine Barazza parts.

Kind Regards,

Simon Barrs
Managing Director

Addendum 4: Reply from JES that they has subsequently been removed.

Reply from Joint Electrical Services Ltd
Updated 13 hours ago
Hello Sir,

Unfortunately, this is not the review I was expecting. We have not had the chance to have a telephone conversation because you are otherwise busy. I am certainly not a jobsworth; I am concerned about your heavy and expensive oven and do not want to cause damage to your costly kitchen. More importantly, the health and safety of my engineer, who attends on his own, cannot be compromised as he is unable to lift the oven due to its weight, size and shape.
Please note that the email you sent me on the same day contradicts your comment on Trustpilot.

***************************************

Please see your email attached below,

Simon

Can we please cancel the repair? We have found someone else who can repair
it. Sorry to have troubled you.

With best wishes

Gavin

Addendum - Mr. Giovannoni, it appears there may be some misunderstanding regarding your comments. We respectfully disagree with your perspective. It seems that you are now questioning our charges, which were not previously discussed. We only provided you with a quote; please note this is only a quote. Anne from J.E.S has tried to contact you on many occasions without any success. Please be aware that our pricing structure is clearly outlined on our website. At Joint Electrical Services Ltd, we pride ourselves on our transparency and open communication.

Excellent service from booking to job completion for my Bora induction & teppanyaki. Great at keeping in touch and the engineer was polite, professional and competent. Highly recommend this firm.

I had an engineer Michael from J.E.S attend to fix my bora hob
He arrived on time and was very knowledgeable and fixed my problem
Anne was terrific at organising my call out and after sale service
What a marvellous company

It took a day for them to make an appointment for my Extractor to be fixed. They gave me a time of my choice received messages before the engineer turned up. Josh is the efficient engineer polite did the job well and fixed my extractor. nothing to complain about. thank you.