Jollyes The Pet People - Gloucester Avis 

helpfil staff,and friendly . we will be back again soon

All good and very welcome staff and got what I needed

Staff are helpful and friendly. Prices very competitive.

Do not sell parrot seed loose anymore, I will not pay the extortionate prices of pre packed seed

Found everything I wanted (and more!) at great prices

I appreciate the products available, the value for money & the money off vouchers.

We buy our dry dog food from jolleys , always manage to get the one we want at a great price, staff are friendly and always helpful

Staff very polite and helpful aswell as we were served very quick!

Very helpful staff

5* just so this review is not hidden to the bottom of 1* reviews.
Phoned (Gloucester) local store to check availability. Although pleasant, I'm not convinced she knew what she was looking for and kept repeating the word "transporter". I'm enquiring about the Cheeko easy up dog soft crate in the medium size. I bought one from them in store 7 years ago and now need another one as my new second dog loves it too. So I phoned Monday 3rd November 2025. Ordered it online on the same day. They took the money from my account on Tuesday 4th November. It's now the 8th November and my order has not moved, no communication from them. Their customer service is not available on weekends.
All in all a very poor experience. I now can't phone until Monday 10th November (no customer service on weekends), which will then be a week since placing the order. I guess a refund will take a further week. I wish I had gone down to the store in person. I will not be ordering from them again, nor enter the store. In fact, I haven't got anything positive to say to recommend them to anyone. In order to order online, I had to create an account, just so they can bombard you with irrelevant offers - which will be closed.
Jollyees -
# Get with the times, people want these items now, not in ? weeks time.
# Better communication needed with regards to orders. Mine says "completed"?
# No good having friendly staff if they don't know what you stock - they should know every item.
I won't be going back.

##Edit# order arrived this morning (8 days after placing the order). I was home, the courier (DHL) left on doorstep without ringing or knocking on the door.

Very poor experience. No notifications from Jollyees advising order status (didn't know if it had been despatched), just the initial email about receiving order. No customer service at weekend. An account with them just shows what you've ordered and no updates.
If I had gone into the store I would probably had this a week ago, but I phoned before travelling to check stock availability. I won't make that mistake again. Also, if the person answering the phone knew all the products - then I could have driven straight down.

Always welcoming when I visit. Great advice at hand when needed. Store always feels inspiring with really good prices!

Called to store to check stock of boots for poorly dog paw. Answered quickly, confirmed stock availability and went to buy in store - all within 25 minutes!

Great store
Has everything and more you need for any pet

Shop assistant came from behind the till to look at cat carrier with me. She was very helpful in showing me the product

Well laid out store and friendly helpful staff

John, as always, is helpful trying to see if a type of cat food is still stocked .unfortunately it isn't. (Harrington). But I will still be in for cat litter and their treats. Thankyou.

Honestly the last time I visit this store.
Very unwelcoming no trolly.
Almost impossible to order on line.
My dogs £38 biscuits have now shrunk in size.
This used to be a lovely experience but much has changed.
My time and money best spent else where.
My advice is that customer service should be a positive and friendly interaction, times are hard enough without coming away feeling beyond disappointed.

The young person that served me was really helpful and informative. Came away very happy, thank you.

Ok good service but could do with better individual offers and great variety of products and food