Staff are always so friendly. Went in recently to buy treats for my pooch, and Ryan who served me was so helpful and knowledgeable, a huge asset to the company!
Établissement
Changer d'établissementLustrum Avenue 1, unit 1a, TS18 2RB Stockton-on-Tees, England, GB
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Lisez les avis des autres
Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the inj... Voir plus
Absolutely amazing as always! Found everything I wanted easily in store and the staff were friendly and helpful. The girl who served me went above and beyond with customer service as we chatted about... Voir plus
Helpful staff at a local pet supply shop. We were researching the type of food, and cages for Degu. A specific cage was needed. We went into a local store and we saw one on a high rack with a bundl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Coordonnées de contact
Lustrum Avenue 1, unit 1a, TS18 2RB, Stockton-on-Tees, England, Royaume-Uni
4,8
Excellent
808 avis
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Food we gave been getting us getting…
Food we gave been getting us getting more expensive
Started off at 8 now up to 10 50
30 mai 2025
Visited the store in Stockton on Friday…
Visited the store in Stockton on Friday and all the staff were really friendly and welcoming, it was a real breath of fresh air to come to store and be welcomed by such happy friendly staff keep up the good work Stockton
30 mai 2025
Took my dog for her booster
Took my dog for her booster using Jollyes for the 1st time. Booking was easy registration on the day was straight forward. Vet was lovely very polite, checked my dog over and then administered the injection, which my dog didn't feel so all went well. Overall a very relaxing experience
29 mai 2025
Customer service was fabulous
Customer service was fabulous. Plenty of selection for what I wanted and great advice
20 mai 2025
Don’t know what they are doing.
Absolutely disgusting, I was given advice for my dog by a member of staff called Katie. She seemed like she knew what she was talking about but that was absolutely false, after having to rush my dog to the emergency vets not even 12 hours after taking the advice from her. i now have a very big vet bill because a “Professional” worker doesn’t know basic animal knowledge. Thankfully my dog will be ok but the next persons dog might not be.
16 avril 2025
Avis spontané
Excellent customer service
Excellent customer service. A great shop well stocked with helpful and friendly staff.
15 mai 2025
Visited for first time
Visited for first time, good choice of cat products at reasonable prices. Friendly staff and clean and tidy store.
10 mai 2025
Fabulous range of products and really…
Fabulous range of products and really knowledgeable staff .
Great location
6 mai 2025
Amazing staff always cheerful and…
Amazing staff always cheerful and welcoming and I always enjoy my shop in there.
7 mai 2025
Friendly & helpful
6 mai 2025
the staff were extremly helpful & very kind they found us everything we needed for our new puppy
the staff were extremley
26 avril 2025
Full price charity donation.
Plenty, of choice, if not as much as before, 1 thing that does get me is been asked every time I go in, if I want to buy a dinner for the dogs or cats home, and its full price so you are making a profit on a charity donation, and it doesn't state that jollyes privides 1 for every 1 bought, even though yours would still cost you nothing because of the profits made from the customers donation, its not on, you need to improve that asap, or I will be going back to pets at home..
25 avril 2025
Staff great
24 avril 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Got a 12kg of dog food to find when we…
Got a 12kg of dog food to find when we got home it was mouldy had to take it back to shop who were very good and exchanged it but this is the second bag in 2 months it’s been mouldy .Was told by store it would be reported to head office nothing back from them and they are going to send this bag to them too.In store service can’t fault but after sales service shocking even an acknowledgement would be nice .
8 avril 2025
Réponse de Jollyes The Pet People - Stockton
We understand your frustration with the moldy dog food. It's concerning to hear that this has happened twice in such a short time. We appreciate you bringing this to our attention and that the store staff was helpful in exchanging the product. We're committed to ensuring the quality of our products and will investigate this matter further. we will investigate to whom store have escalated this to and will investigate wit the manufacturer once we have gathered further information a member of the team will be in contact
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