All eventually worked. However having entered “personalised” details for the plaque TWICE both times the info was ‘lost’. Which was very frustrating! Not sure why this occurred - eventually sorted.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bought a Times newspaper for a 70th birthday present and the recipient was delighted with their unique gift. Delivered in a timely manner also.
L'entreprise a répondu
I received such a lovely, handwritten note with my order explaining what I’d received and the lengths they’d gone to to source my order. Such an amazing touch. The recipient was amazed by the gift!... Voir plus
L'entreprise a répondu
I’m rating this survey a five star because of the quality of the product. I have purchased six Tilly pig piggy banks and they were a big hit with the parents. It’s a great way to teach this next gener... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Jonny's Sister is your go-to for unique and personalised gifts that create a lasting impression. Our mission is to make gifting more meaningful by providing a diverse collection of bespoke items for every occasion. We specialise in crafting a wide range of thoughtfully designed products, from custom-made homeware to embroidered apparel, ensuring you find the perfect present for everyone you love. Whether you're celebrating a milestone like an 18th or 60th birthday, a christening, a new home, or a wedding, our collection has something special. We offer memorable gifts for him, her, mum, dad, grandparents, and even for babies and children. Our products include everything from personalised travel accessories and insulated cooler bags for the frequent traveller to bespoke letter cushions and gardenware for the home lover. We even have personalised kids animal jumpers and gifts for baking and sports lovers. Every one of our sentimental gifts is a unique creation, handcrafted with care. We use high-quality engraving and embroidery to ensure your gift is not only one-of-a-kind but also built to last. We are dedicated to helping you create a heartfelt gift that will be cherished forever. Explore our collection of bespoke gifts today and discover how easy it is to find the perfect gift for every special occasion.
Discover Jonny's Sister!
Écrit par l'entreprise
- Jonny's Sister is your go-to for unique and personalised gifts. We offer a diverse range of items for every occasion, including bespoke accessories, homeware, and lifestyle products. Our collection features everything from travel bags and embroidered cushions to gardenware and amazing wedding gifts. We're dedicated to helping you create the perfect, one-of-a-kind gift that leaves a lasting impression.
Our Promise
FREE Delivery Worldwide
Yes – we offer free delivery worldwide!
Free delivery thresholds:
UK: Over £50
Europe: Over €130
USA & Canada: Over $100
Australia: Over $200
Hong Kong, China, New Zealand & Rest of World: Over $150
Tip: If your order is just under the threshold, adding one more item could qualify you for free shipping!
Coordonnées de contact
PO Box 9438, BH15 9HR, Poole, Royaume-Uni
- support@jonnyssister.com
- jonnyssister.com
Discover amazing gifts today
4,4
Excellent
207 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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A Great Idea for a Gift.
The blue plaque is a great idea for a gift for someone who is loved by everyone ,the ultimate recognition.
Jonny's sister were brilliant, we chose the wording using the online order form and could view an image of the completed version of the plaque right away,this gave us peace of mind that we had made the right decision. If we weren't happy we could just erase and start again.
The order process was very easy the plaque was was well packaged and was delivered within the time frame stated. Jonnyssister are a good company to deal with we have no complaints and would have no hesitation in purchasing from them again.
16 mai 2025
Réponse de Jonny's Sister
Andrew Smith,
We're happy to hear that the blue plaque made such a meaningful gift! It's great to know you found the online order process easy and appreciated seeing a preview. We appreciate your positive feedback regarding the packaging and delivery timeframe. We're glad you had a good experience and would choose to purchase from us again.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
It's a lovely product for my Dad's…
It's a lovely product for my Dad's 90th. He hasn't opened it yet, but I know he'll be please
1 septembre 2025
Réponse de Jonny's Sister
Ms Yorkie,
We're happy to hear that you think it's a lovely product for your Dad's 90th! We hope he'll be pleased with his gift. Thanks for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Réponse de Jonny's Sister
Judith,
We're happy to hear that you received your item quickly and that you consider it great. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Réponse de Jonny's Sister
Angela Beale,
We're glad the recipient is happy and that our service was prompt. Thank you for your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Personalised Blue Plaque
I was able to design my own blue plaque on Jonny's Sister's website, and submitted it for manufacturing. It was delivered quickly in just a few days by post, and is really, really good - even better than I had hoped for. I have no hesitation in recommending your service. Thank you so much!
1 septembre 2025
Réponse de Jonny's Sister
Ian D,
We're happy to hear that you were able to design your plaque on our website and that it arrived quickly. We're so glad it exceeded your expectations! Thank you for recommending our service; we appreciate your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Fast, accurate, efficient and great value
Needed an item for a replacement to be posted at a dedicated garden to respect a benefactor for Powell Corderoy school from 1898 - Thomas Edmund Powell. Delighted
8 septembre 2025
Réponse de Jonny's Sister
Brian Butterly,
We're happy to hear that you found the perfect replacement item for the garden dedicated to Thomas Edmund Powell. We appreciate you taking the time to share your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Buying from a shower of faeces company
Ordered an item (blue plaque) about 4 months ago still nothing although payment was taken. Ordered a replacement from a reputable company received it in 5 days. I gave Johnny's sister 1 star rating because there wasn't a zero star rating option. Amusing reply from Johnny's sister. If theres anything more we can do to help you. Took the money processed the order delivered nothing. Asked for a review of the service several months later. I've paid £40 or so for a few emails and no product and you ask if Johnny's sister ask if theres anything more they can do to help. Didn't do anything to start with. Very amusing
5 juillet 2025
Réponse de Jonny's Sister
Kevan Butler,
We regret that you have not received your order from four months ago. We appreciate you bringing this to our attention. We'll investigate what happened with your order. Thanks for your feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Clever and different gift.
Very pleased with our “blue plaque”. A perfect gift for a friend, who is difficult to buy for.
Well packed. Very happy. Thank you.
19 août 2025
Réponse de Jonny's Sister
Valerie Harber,
We're happy to hear that you're very pleased with the blue plaque and that it made a perfect, well-packed gift. Thank you for your positive feedback; we appreciate it.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Awful company
Awful company. Horrible customer service. Please avoid. I placed an order which I then contacted customer service to cancel less than 5 minutes later. They refused. Charged me and sent me an item which couldn’t be gifted and went straight in the bin.
8 novembre 2024
Réponse de Jonny's Sister
ADavies,
We regret to hear about the trouble you experienced with your order and cancellation request. We appreciate you bringing this to our attention. We'll review your feedback to improve our processes.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Very Good products (I purchased 2…
The delivered products (I purchased 2 plaques) were as good as I hoped, if not actually better😀
20 novembre 2024
Réponse de Jonny's Sister
R G Z Woolf,
We're happy to hear that the plaques surpassed your expectations! It means a lot to us that you are pleased with your purchase. Thanks for the positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Lovely quality plaque
Lovely quality plaque. Very pleased with the quality.
The support team were very good at sorting out my initial order which went stray in the postal service.
Thank you 👍👍
30 août 2025
Réponse de Jonny's Sister
Mandy,
We're happy to hear that you are pleased with the plaque's quality. We appreciate your positive feedback and are glad our support team could assist with the initial order issue. Thank you!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
Lovely choice of goods very fast…
Lovely choice of goods very fast delivery. Will definitely order again for that special gift
8 septembre 2025
Réponse de Jonny's Sister
MSMAGGIEDANIEL,
We're happy to hear that you found a lovely selection and experienced fast delivery. Thank you for your positive feedback; we appreciate your intention to order again!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
Jonnyssister
DO NOT PURCHASE FROM JONNY'S SISTER
I made an order for next day delivery almost 2 weeks ago - an item that was due to be a present for my Father-in-law's 90th Birthday. I have yet to receive the item or an update, despite chasing through multiple emails and their chat function. It's entirely unacceptable and feels like I have been scammed. DO NOT BUY FROM THIS WEBSITE. I will be seeking further recourse.
8 août 2025
Avis spontané
Réponse de Jonny's Sister
We're very sorry your order didn't arrive for the birthday, and for the lack of communication. We'll investigate what happened with your order and our support process. Thank you for your feedback.
customer service out of this world
I am writing to express my sincere gratitude and admiration for the exceptional customer service I received from Hayley. My friend had previously purchased a print from your company for me, which held immense sentimental value. During a recent breakup, my ex-partner refused to return it.
Desperate to replace this meaningful item, I contacted your company, despite seeing on your website that the specific print was no longer available. I was holding onto the deepest hope that it might be possible to reprint it, and honestly, I would have paid any amount to get that picture back.
Hayley was absolutely incredible from start to finish. She went above and beyond, putting in a tremendous amount of legwork for me. She was consistently kind, attentive, and incredibly understanding of the difficult situation I was in. I spent nights crying, and her prompt and empathetic email exchanges truly left me in disbelief at the level of your company's customer service.
Not only did Hayley manage to locate the print from your archives, but she also recreated it with the exact same personalization. What truly blew me away was that she did all of this as a goodwill gesture. Her act of kindness was extraordinary, and it made me feel so incredibly lucky.
Thank you again for such a positive and deeply meaningful experience.
14 juillet 2025
Avis spontané
Réponse de Jonny's Sister
We're so grateful for your heartfelt words! It means a lot to us that we could help replace such a meaningful item during a difficult time. We're happy to hear that the support you received made such a positive difference. Thank you for sharing your experience.
My order was confirmed on June 29
My order was confirmed on June 29, I haven’t received it, haven’t received any updates. Have emailed and their email address bounces back. I have DM’d on insta and no reply and used their chat bot and nothing. So disappointed. Have lost out on money spent. Very annoyed. Will be reporting further.
16 juillet 2025
Avis spontané
Réponse de Jonny's Sister
We are very sorry to hear about the issues you've experienced with your order and our communication channels. We appreciate you bringing this to our attention. We'll investigate the lack of updates and communication. Thank you for your feedback.
Réponse de Jonny's Sister
Thanks for the review Sarah
Dreadful
Dreadful. We placed an order on 19th May for £136 (Order #JSN6834) which was required for an event today (29th May). Order hasn’t come, zero communication from them, phone permanently engaged, no replies to emails, contact form, Instagram account etc. If you are reading Jonny’s Sister can we either have our money back or can you let us know when we might expect delivery?
19 mai 2025
Avis spontané
Réponse de Jonny's Sister
Hi Claire,
Thank you so much for your review, and I’m truly sorry to hear how let down you felt. I completely understand your frustration, especially with placing your order for an important event and not receiving it on time, that’s absolutely not the experience we ever want our customers to have.
I’ve looked into your order and can confirm that it was delivered on 31st May. We did respond to your email confirming this, along with the tracking details, but I’m really sorry if our reply didn’t reach you or got missed.
Just to clarify, we don’t have a customer service phone line which is why you might have found the number appearing permanently engaged. We handle all queries via email and our contact form to ensure we can track and resolve them efficiently.
If anything is still unresolved, or if you didn’t receive your parcel as the tracking suggests, please do reach out to us again directly and we’ll make things right.
Warm regards,
Jonny's Sister
Extremely disappointed – no product, no communication
I placed an order with Jonny’s Sister on the 12th of May (Order #JSN6748) for a gift and, weeks later, I have still not received anything. I’ve emailed multiple times requesting an update and have heard absolutely nothing back. Email appears to be the only way to contact them, which makes the radio silence even more frustrating. I’ve also sent a message via Instagram, but again—no response.
This was meant to be a special gift and the complete lack of customer service has been incredibly disappointing. At this point, I have no idea if I’ll ever receive my order or a refund. I would not recommend this company at all based on my experience.
This was meant to be a special gift and the complete lack of customer service has been incredibly disappointing. At this point, I have no idea if I’ll ever receive my order or a refund. I would not recommend this company at all based on my experience.
12 mai 2025
Avis spontané
Réponse de Jonny's Sister
Hi Charlie,
Thank you for taking the time to leave a review, and I’m truly sorry to hear how disappointing this experience has felt.
I can see that we have been in ongoing contact via email, and your refund has already been fully processed and we always aim to reply as quickly as possible.
If you have any lingering concerns, please feel free to drop us another email and we’ll be happy to double-check anything for you.
Best wishes,
The Jonny’s Sister Team
Good Customer Service 👍
Have tried contacting them via website, Instagram, contact number and email address.
Have had zero response! Poor customer service! Purchased something for my wedding anniversary and still not received it nor even an update. Will not be using again!
*UPDATE*
I received an email from a member of the customer services team. Very nice person called Keny! They apologised for all the issues, offered me a % refund on the item and sent a replacement out straight away for next day delivery which I got the next day!
Product was very good and my wife loved it!
22 avril 2025
Avis spontané
Réponse de Jonny's Sister
Hi Michael,
Thank you for your review, and we’re very sorry to hear about the earlier issue with your order. We completely understand how frustrating it must have been, especially with it being for such an important occasion like your wedding anniversary.
It’s great to hear that Keny was able to assist you and get things sorted quickly, ensuring you received the replacement item the very next day. We’re so pleased to know your wife loved the product, and we’re glad we could resolve the situation for you.
Thank you as well for updating your review — we truly appreciate your feedback and your patience throughout this process. We look forward to serving you again in the future.
Kind regards,
Jonny's Sister
I did not received my order and they are uncontactable
I have not received my order - according to Royal Mail the package was not labeled with an address so was unable to be delivered. I have tried numerous times to contact them via FB, email, and their website, and had no response. I found a telephone number but this is permanently engaged. Their sister company, the Koin Club, also appears to have closed down phone lines. Appears to be a scam.
23 avril 2025
Avis spontané
Réponse de Jonny's Sister
Hi Stefanie,
Thank you for your review, and I’m really sorry to hear about the frustration you’ve experienced.
I want to reassure you that the address you provided at checkout was correct. We print the shipping labels exactly as the details are input during the checkout process, as our system is directly linked to the order information. It appears there was an issue with the Royal Mail handling of the parcel, which led to the delivery problem.
I can see that we reprocessed and shipped your personalised plaque with the correct details, including your name on the label, and it was sent via Royal Mail 1st Class.
Given the time that has passed, we trust the plaque has now been delivered. If for any reason you haven’t received it yet or need further assistance, please feel free to get in touch. We’re here to help.
Thank you for your patience.
Kind regards,
Jonny's Sister
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