All eventually worked. However having entered “personalised” details for the plaque TWICE both times the info was ‘lost’. Which was very frustrating! Not sure why this occurred - eventually sorted.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bought a Times newspaper for a 70th birthday present and the recipient was delighted with their unique gift. Delivered in a timely manner also.
L'entreprise a répondu
I received such a lovely, handwritten note with my order explaining what I’d received and the lengths they’d gone to to source my order. Such an amazing touch. The recipient was amazed by the gift!... Voir plus
L'entreprise a répondu
I’m rating this survey a five star because of the quality of the product. I have purchased six Tilly pig piggy banks and they were a big hit with the parents. It’s a great way to teach this next gener... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Jonny's Sister is your go-to for unique and personalised gifts that create a lasting impression. Our mission is to make gifting more meaningful by providing a diverse collection of bespoke items for every occasion. We specialise in crafting a wide range of thoughtfully designed products, from custom-made homeware to embroidered apparel, ensuring you find the perfect present for everyone you love. Whether you're celebrating a milestone like an 18th or 60th birthday, a christening, a new home, or a wedding, our collection has something special. We offer memorable gifts for him, her, mum, dad, grandparents, and even for babies and children. Our products include everything from personalised travel accessories and insulated cooler bags for the frequent traveller to bespoke letter cushions and gardenware for the home lover. We even have personalised kids animal jumpers and gifts for baking and sports lovers. Every one of our sentimental gifts is a unique creation, handcrafted with care. We use high-quality engraving and embroidery to ensure your gift is not only one-of-a-kind but also built to last. We are dedicated to helping you create a heartfelt gift that will be cherished forever. Explore our collection of bespoke gifts today and discover how easy it is to find the perfect gift for every special occasion.
Discover Jonny's Sister!
Écrit par l'entreprise
- Jonny's Sister is your go-to for unique and personalised gifts. We offer a diverse range of items for every occasion, including bespoke accessories, homeware, and lifestyle products. Our collection features everything from travel bags and embroidered cushions to gardenware and amazing wedding gifts. We're dedicated to helping you create the perfect, one-of-a-kind gift that leaves a lasting impression.
Our Promise
FREE Delivery Worldwide
Yes – we offer free delivery worldwide!
Free delivery thresholds:
UK: Over £50
Europe: Over €130
USA & Canada: Over $100
Australia: Over $200
Hong Kong, China, New Zealand & Rest of World: Over $150
Tip: If your order is just under the threshold, adding one more item could qualify you for free shipping!
Coordonnées de contact
PO Box 9438, BH15 9HR, Poole, Royaume-Uni
- support@jonnyssister.com
- jonnyssister.com
Discover amazing gifts today
4,4
Excellent
207 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Let the buyer beware
I paid for a gift on 1 April and despite numerous e-mails seeking information to support@ and customerservice@ I've had zero response. The gift is for a birthday this coming Sunday. There is no contact number and the landline quoted on other sites is out of service.
10 avril 2025
Avis spontané
Réponse de Jonny's Sister
Hi John,
We’re truly sorry for the delay and any inconvenience caused. We understand how important it was for your gift to arrive on time for the special occasion. I am pleased to see that you've already received your replacement, and we hope that helps make things right.
Please don’t hesitate to reach out if you need further assistance.
Best regards,
Jonny's Sister
Scam
Order a personalised jumper for my wife for mother day.
They never collected the vest or send me a label to send it to them.
£63 I paid for this item, I regret deeply not paying with PayPal as I will now need to claim this through my bank and it will take months to get my money back if I manage to get it back.
If you dont want the same experience, just avoid the company, unfortunately I believe the majority of us got to those reviews after purchasing and not before.
Take care, and avoid this scam.
Company mentioned the sent the instructions on how to deliver the baby grow, they didn't.
I asked them to return the money, they haven't answer the email neither.
There is no single aspect of the company legit.
One more time, avoid it.
14 mars 2025
Avis spontané
Réponse de Jonny's Sister
Hi Jorge,
Thank you for your feedback. We’re sorry for the confusion! To clarify, we do need you to send us the baby grow so we can incorporate it into the design of the jumper, as discussed. We've already emailed you with instructions on how to send it to us.
As mentioned on our website, customers are responsible for sending the items to us, and we do not provide return labels. Please, rest assured we are not a scam and once we receive the baby grow, we’ll get started on your jumper right away, ensuring it’s ready for your wife and making her Mother’s Day extra special. Please note, that if a chargeback has been opened with your bank, we will not be able to proceed with the order.
We truly appreciate your patience and look forward to creating something memorable for you!
Best regards,
Jonny's Sister
Over priced/low quality items
Quality is very poor for the price. I ordered a pink jumper with a cow and my daughters name embroidered. The jumper is really poor quality and so is embroidery. Would look else where especially if it’s a gift for someone.
13 mars 2025
Avis spontané
Réponse de Jonny's Sister
We appreciate you taking the time to share your feedback. We're sorry to hear that the jumper and embroidery quality didn't meet your expectations. We'll review this to improve our products.
The perfect 60th birthday gift
The Newspaper i order was for my dads 60th birthday and I had left it a little late to order (the week before!). However, it arrived within a few days and was absolutely fantastic. Im not sure what i was expecting but it exceeded my expectations. My dad also loved it so all round a great experience buying from Jonny's Sister. Highly recommend.
22 février 2025
Avis spontané
Réponse de Jonny's Sister
Thank you so much for your wonderful review, Jess! We're thrilled to hear that the newspaper made such a great 60th birthday gift for your dad and that it exceeded your expectations. It’s always fantastic to know that our products bring joy to special occasions. We really appreciate your recommendation and hope to serve you again in the future! 😊💕
Kind regards,
Jonny's Sister
******SCAM COMPANY*****
******SCAM COMPANY*****
Order never delivered. Only means of contact is via email which they never reply to. Posted on their Facebook page and instagram account to no avail.
Listed shop address doesn’t exist. Entry on Companies House is a shell company and listed address currently ‘To Let’.
25 février 2025
Avis spontané
Réponse de Jonny's Sister
Hi Victoria,
We’re really sorry to hear about your concerns. We want to clarify that our listed address is for our studio, not a retail shop, as we operate entirely as an e-commerce business. We understand how this may have caused some confusion, and we sincerely apologise for any frustration caused.
We did reach out to ask for more details so we could assist further, but we’ve yet to receive a response.
If you would kindly contact us via email, we'd be happy to investigate further. We’re here to help and would appreciate the opportunity to make this right.
Best regards,
Jonny's Sister
Perfect gift and brilliant quality!
I ordered a blanket with my Grandma and Grandads surname as well as their wedding anniversary date. They were over the moon! Perfect gift & the quality exceeded my expectations. Very quick delivery too- I thought it would take much longer with the personalisation option I picked. Will be re ordering from Jonny's Sister.
Thank you!
30 janvier 2025
Avis spontané
Réponse de Jonny's Sister
Thank you so much for your lovely review Marta! We're so happy to hear that the personalised blanket was a hit with your Grandma and Grandad, and that the quality exceeded your expectations. It's fantastic that the quick delivery was a pleasant surprise too! We really appreciate your kind words and look forward to serving you again in the future. 😊❤️
Kind regards,
Jonny's Sister
AVOID
AVOID. Terrible company. Supplied a faulty product, wouldn't respond to emails, then said they'd send a replacement and have not, despite repeated attempts at contact. Requested a refund, again radio silence.
9 janvier 2025
Avis spontané
Réponse de Jonny's Sister
Hi Mark,
We’re really sorry to hear about your experience. We have already reached out to gather more information, but it seems we haven’t received a response yet. We’d love to investigate this further and resolve the issue, so if you could kindly contact us via email, we’ll be happy to assist.
We always aim to provide excellent service and are here to help in any way we can. We appreciate your feedback and hope to get this sorted for you as soon as possible.
Best regards,
Jonny's Sister
Terrible company don’t order from them…
Terrible company don’t order from them you won’t receive your item!! I ordered through a big high street store who they work with which I’m surprised they are still advertising their items. Ordered on the 20th of November and still haven’t received the item even thought they’ve told the high street store the item has been sent. I have received a refund now though. Avoid this company!!
20 novembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi there,
We're sorry to hear about the issues you've experienced. We did reach out to request more details so we could investigate further, but we haven’t received a response from you yet.
If you could kindly contact us via email with more information, we’d be happy to look into this and assist you in resolving the issue. We always aim to respond to all enquiries and would appreciate the opportunity to make things right. We are pleased to hear that you have been refunded.
Thank you for your feedback, and we look forward to hearing from you.
Best regards,
Jonny's Sister
Never arrived. Avoid this company.
As with many other recent customers, I placed an order at the end of November but it never arrived. The company took ages to respond but eventually confirmed it had been posted and provided a tracking number. Upon contacting royal mail, they said the item had never been received by them. The company then claimed it must have been lost in transit. They have failed to issue a refund or send a new item out and don't respond to emails. Total scam of a company. AVOID!!
4 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Jai,
We’re sorry to hear about the experience you’ve had. We did reach out previously to request more details so we could investigate the matter, but we haven’t received a response from you yet.
If you could kindly contact us via email with further information about your order, we’d be happy to look into this and assist in resolving the issue. We strive to respond to all inquiries and ensure our customers are satisfied.
Thank you for your feedback, and we look forward to hearing from you so we can make this right.
Best regards,
Jonny's Sister
Avoid this company, seems like a scam!
Ordered an item on 16th December well before their Christmas cut off date, and it never arrived. No contact from the company, despite reaching out through email and instagram. There is no way to track items either, they just show as ready to ship in the Shop app. Finally got a response via email on 02 Jan, and they tried to say the item had been "lost in transit". Based on all the other people experiencing the same issue in recent poor reviews, I very much doubt this is the case! I have now been refunded (waiting to receive the funds), but the customer service team seem unwilling to provide any compensation or actually dispatch the item to me, this was a Christmas gift so it was super embarrassing to turn up empty handed on Christmas day and now I need to find a replacement item (3 weeks after Christmas!) Avoid this company, they really seem like a scam.
Also the cake tin I ordered now has reviews stating the personalisation is just stuck on sticky letters, considering the cost this would have been really underwhelming so maybe it's a good thing they never sent it!
16 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Chloe,
We’re really sorry to hear about your experience and completely understand your frustration. During the Christmas period, it’s unfortunately common for items to go missing in transit, and we sincerely apologise for the inconvenience this caused.
I can see that your order was shipped out, but due to the busy holiday season, it seems there were delays that affected delivery. We did offer you a refund or a replacement, as per our policy.
We appreciate your understanding that we can’t offer both a refund and a replacement, and we’re sorry that we couldn’t meet your expectations this time. If you ever need assistance in the future, please don’t hesitate to reach out, and we’ll do our best to ensure a smoother experience.
Thank you for your feedback.
Best regards,
Jonny's Sister
WARNING WARNING!!!!!
WARNING WARNING!!!!!! Do not use them!!!! I ordered a gift for Xmas delivery & nothing arrived! I have written to customer services 3 times & not a single reply. Truly awful and an absolute DISASTER!! No way of tracking service (it says to track by shop app but the headline always says your shipment is being prepared. I’m upset & out of pocket & gutted that my friend doesn’t have her special gift. No apology, no replies to email, I feel like I’ve been totally scammed. First time I’ve ever purchased online & received such bad customer service. Never again!
18 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Jo,
We’re really sorry to hear about your experience, and we completely understand your frustration. It appears that your order was unfortunately lost in transit over the Christmas period, which we know is incredibly disappointing. However, we have already issued a full refund for your purchase. We truly apologise for the inconvenience this has caused, and we appreciate your understanding. If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
Jonny's Sister
Avoid. Useless.
Order never received, multiple emails sent to customer service who were non existent. Raised dispute with my bank and got the money back. Advise anyone else having issues to go straight through your bank, you won’t get help from these scammers. First time I’ve ever had issues ordering something online.
‘Johnnys sister’ whoever you are, I highly doubt your a ‘British based’ company. You’ve replied to this complaint today March 20th. You realise I left this complaint the 31st December? You think it’s acceptable to reply this late? basically 3 months later. Pretty much sums you up doesn’t it. Terrible company who should be avoided at all costs.
17 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Luke,
We’re really sorry to hear about your experience. We did reach out to you requesting confirmation of your address so that we could resend the order, but unfortunately, we didn’t receive a response. We always aim to resolve issues directly with our customers and we apologise if this caused any frustration. If you’d like to give us another chance, we’d be happy to assist you further. Please don’t hesitate to get in touch with us directly if you'd like to discuss this further.
Kind regards,
Jonny's Sister
I ordered a present which was sent via…
I ordered a present which was sent via standard delivery and I too don't recall there being another option! The package never arrived and I was told by Jonny's Sister to 'reach out to my courier' to check delivery. Sorry, what courier?! I don't think the postman would remember every item they've delivered without tracking - which btw wasn't available! I've asked for a refund and I'm still waiting. Not impressed and clearly reading the reviews I'm not alone!
16 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Tessa,
We’re really sorry to hear about your experience. Unfortunately, during the busy Christmas period, some deliveries were lost in transit. We did issue a full refund as soon as we were made aware of the situation. We understand your frustration and sincerely apologise for any inconvenience caused. If you ever choose to shop with us again, we’ll ensure to improve your experience. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Jonny's Sister
Do not use!
I ordered a personalised cake tin on 8th December, it was apparently dispatched on 13th December by standard Royal Mail post. I paid £3.95 delivery & don't remember seeing any other option for postage. According to customer service, it’s my fault I haven’t been able to track my order due to the postage option. I would have thought when I’ve paid so much for delivery and when posting a product worth nearly £40 that they would want to ensure they could track it was delivered! They couldn’t care less that I’ve still not received my order and I had to show my sister her Christmas gift via the website! Very poor! They’ve shown no concern and haven’t apologised. Just said I need to chase it up with Royal Mail!
I’ve chased it and no sign of it, so I’ve asked for a refund. Let’s hope a refund is sorted quickly!
Definitely wouldn’t recommend Jonny’s Sister, the customer service is awful. I will update this if I get manage to get a refund!
30 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Emma,
We’re really sorry to hear about the issues you’ve experienced with your order. We understand how disappointing it must be, especially with the product being a gift for Christmas. Unfortunately, it seems there were issues with delivery during the busy holiday period, and we do recognise the importance of tracking for peace of mind.
We have already processed your refund, and we’re very sorry for the inconvenience this has caused. We understand your frustration and sincerely apologise that we couldn’t resolve this to your satisfaction sooner. We appreciate your feedback, and it’s something we will take into account to improve our service moving forward.
Thank you for your patience, and we hope to have the opportunity to better serve you in the future.
Kind regards,
Jonny's Sister
Condesending customer service & no product!
I ordered a personalised blue plaque on 10th December in plenty of time for Christmas -according to their own website -and have still not received it today, I have experienced some of the shoddiest & most patronising customer service you could imagine which has been combined with being totally ignored and cannot advise potential customers to avoid this company enough.
28 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Rebekah,
We're truly sorry to hear about the issues you’ve faced with your order. We fully understand how frustrating this situation must be, especially with it being a Christmas gift. Unfortunately, due to the busy holiday period, there were some delays in transit, and we regret that this affected your experience.
We can see that a refund was processed for you, and we’re really sorry that we couldn't provide the level of service you expected.
Your feedback is valuable to us, and we are working to improve our service moving forward. We deeply regret that your experience was not as it should have been and truly appreciate your understanding.
Kind regards,
Jonny's Sister
I ordered a cake tin on 15th December
I ordered a cake tin on 15th December - the website specifically stated that you had to order by 19th December for guaranteed Christmas delivery so I ordered with plenty of time. The tracking has never been updated, I have emailed twice to find out where the order is and haven’t received a response or even an acknowledgement of my email. I am at a loss of what to do and how to even get hold of anyone. Not only did my mother not get a Christmas present on Christmas Day… but it is now 27th December and it still hasn’t arrived. I have spent over £35 and have nothing to show for it and no way of contacting anyone to discuss this or chase it!? Awful!!!!!
***UPDATE*** it is now 4th January and I STILL haven’t received a response to any of my emails. I have messaged them on Facebook, Instagram and I also left comments on their Instagram posts. I have now just seen that my comments have been deleted and they have blocked me. Absolutely disgusting. Will be reporting to trading standards today.
27 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Charlotte,
Thank you for your feedback, and we sincerely apologise for the delay in response. We understand how frustrating it must have been to experience this lack of communication, particularly during such an important time.
We did respond to your queries, but due to the exceptionally high number of enquiries we received over Christmas, there were delays in our responses. As a small company, we do our best to address each enquiry, and we deeply regret that this impacted your experience.
We have processed a refund for your order and want to assure you that we are reviewing our processes to improve both response times and communication in the future.
Thank you for your understanding, and once again, we apologise for the inconvenience caused. If there's anything further we can do, please do not hesitate to reach out.
Kind regards,
Jonny's Sister
No ordered dispatched after 3 weeks
I ordered on 29th November and received confirmation. Since then nothing. I emailed once no reply. I have subsequently phoned 5 times over the last 2 days and the line is always engaged. I have now sent a contact us email. These are gifts for Christmas and I am left wondering.
Previous times I have been happy with the company.
19 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Frances,
We're very sorry to hear that we let you down on this occasion, especially as you have been such a loyal customer in the past. Unfortunately, at the time, one of our suppliers unexpectedly cancelled on us, meaning we were unable to produce the apron you ordered until we could source new material.
We truly appreciate your patience and understanding, and we hope this has now been fully resolved. However, if this is not the case, please do get back in touch, and we will do our best to assist you further.
Kind regards,
Jonny's Sister
The product exceeded my expectations
The product exceeded my expectations. Very good quality, and it was very nicely produced. It was a gift, and the recipient was delighted.
25 novembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi HF,
Thank you for your positive feedback, we're pleased to hear that you love our product!
Best regards,
The Jonny's Sister Team
Useless
I ordered a birthday newspaper on Sunday Dec 1st & immediately realising I had requested the wrong month (November instead of December) I emailed customer service, twice, asking if they could amend the order. On Tuesday 3rd I received a email stating that orders cannot be edited after being ordered! consequently I now have a useless birthday present for my father. How hard could it have been just to swap the newspaper, after all it all ready existed, it was not a product that had to be specifically manufactured! So all in all I do not rate Johnny’s Sister at all, I see them as crooks and their customer service is useless
1 décembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi G,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear about your experience and understand your frustration regarding this situation.
To clarify, the newspaper you ordered is sourced directly from a professional archivist who specialises in historical newspapers. Once an order is placed, our system automatically forwards the request to the supplier to begin processing. Unfortunately, this means we are unable to make amendments to the order after it has been submitted.
We do mention in our FAQs that changes cannot be made post-order, as our Studio Team is dedicated to personalising other products and cannot pause production to liaise with external suppliers.
Kind regards,
The Jonny's Sister Team
Terrible quality
Terrible quality, misleading product and shipping descriptions. Very disgraceful customer service.
Next day service which is substantially more expensive is a lie.
Hand made and solid metal construction was also a lie. The product I got weighed a matter of grams, was supposed to be a solid metal construction, and hand made....it was a computer printed sheet...when I asked them about it they refused even the discount they offered in a solus email a few days later.....disgusting company! Avoid...
In answer to your condescending reply, your substandard shoddy product is still substandard and shoddy, no matter what you have convinved yourself. And your misleading product description and shopping cart promises are still an absolute disgrace.
26 novembre 2024
Avis spontané
Réponse de Jonny's Sister
Hi Matthew,
Thank you for taking the time to share your feedback. We sincerely value your input and appreciate the opportunity to address your concerns.
To clarify, your order was placed on a Saturday, and our Next Day shipping service applies to orders placed Monday through Friday when our business is open, as outlined on our website. We understand this may have been an inconvenience, and as a gesture of goodwill, we refunded your shipping costs to address the misunderstanding.
Regarding the product, the description on our website specifies it is made from a metal composite. This material was chosen for its lightweight and durable properties, particularly for outdoor use. We regret if this detail was not clear when you made your purchase.
In terms of the discount, the promotion you referenced was specific to Black Friday weekend. As your order was placed a week before that period, it unfortunately did not qualify. However, as a courtesy, our customer service team extended a 10% discount offer for a future order, even though the promotional period had ended.
We are truly sorry to hear that you remain disappointed and would be happy to address any further questions or concerns. Please don’t hesitate to reach out if there is anything else we can assist you with.
Best regards,
The Jonny's Sister Team
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