Joolca Avis 171

Their customer service people are the best I have ever dealt with. We had to return our GottaGo as our situation changed. They immediately issued a much appreciated full refund. I dealt with several people and all were accommodating, friendly and prompt. I would feel at ease buying any product from them in the future.

Five Stars – Perfect Toilet for Van Life!

The Joolca “Gotta Go Toilet” met—and honestly exceeded—my expectations. I’ve used it while traveling in my van and it’s been a total game-changer. It’s compact yet comfortable, thoughtfully designed, and incredibly easy to set up and clean. You can tell a lot of care went into its engineering—everything just works smoothly, which is rare with portable toilets.

What really impressed me beyond the product itself was the customer service. Joolca’s team is responsive, friendly, and genuinely cares about their customers’ experiences. That level of support makes a big difference, especially when you’re relying on gear while on the road.

Highly recommend this toilet for anyone doing van life, camping, or off-grid living. It’s well worth the investment!

I really appreciate the excellent job Joolca has done with their customer service. From replacing faulty items quickly to refunding me the difference I overpaid before I even knew I overpaid, Joolca continues to impress me. Quality products and quality customer service keeps me a loyal customer. Thanks Joolca.

We had our Joolca water pump fail during a two-week camping trip, which was definitely frustrating. However, what really stood out was Joolca’s outstanding customer service. Even though our pump was technically out of warranty, they responded quickly and sent us a replacement pump free of charge.

It’s rare to see companies go the extra mile like this, and it speaks volumes about how much Joolca values their customers. More customer service departments could learn a thing or two from how they treat their loyal users. Thanks again, Joolca – you’ve earned a long-term customer!

I bought a gotta go about a year ago. Earlier this month (July 2025) me and 4 of my friends did a few days in the back country of Colorado. Decided it would be nice to have the gotta go for a couple of friends that don't really like to rough it much. We settled on a nice view of the reservoir we were camped above and I found myself "taking care of business" while watching a family of eagles fish the reservoir! Talk about a memory!
Upon getting back to civilization, I noticed that one of the seat softeners (little black foot) had gone missing. Contacted customer support, they said they had a production run that less than optimal glue had been used and they had a full replacement set headed my way and waiting on me when I got back home. Easy fix and ready to go again! Highly recommend this product for all you back country adventures!

Pumps keep failing even with only extracting clean water from home. Customer service is impossible to speak or email directly with a representative. Just got a new pump and it doesn't work straight out of the box. I did enjoy the system the first year but my last 2 vacations it has been a failure. I even have a 2 room joolca shower tent I've never been able to use due to pump failure.

Toilet light to carry. The casettes dividing urine and faeces a good idea. I think the eco cassette is preferable to the other cassette type, due to hygiene and manageability. I don’t know why you can’t return unused casettes though which I wanted to do after I decided that the eco was better than the standard. This inflexibility of company policy annoyed me.

'Just wanted to say thanks for your recent cover support. Also, 'thought I'd include photos of the outdoor shower I built for my wife and I. We live in the forest with great "green leaves privacy." Your outdoor shower is hand-over-fist better than other companies' units that lasted only one season for us; still going strong in year three... Cheers, Jon

I recently pulled out my hottap shower on a Backcountry trip. The pump wasn't working, looked like something melted internally. When I got home, I contacted Joolca. They responded immediately, which was refreshing. I showed them the problem, and they sent me a replacement quickly at no charge. I was impressed with the speedy customer service and of course the hottap product itself is great. Had hot showers in time for my 4th of July trip. Thanks Joolca!

I camp quite often with a lot of wear and tear on my gear. I’ve had the zipper on my joolca cover get stuck due to all of the dirt. They sent me a new one within two days with no issues whatsoever.

Today, I had one of the lock pins come loose on my mounted ensuite. Unfortunately, I did not see it at the time and must have left it somewhere in the mountains. I reached out and before I can grab a cup of coffee, I had a tracking number for a replacement lock pins!

The Joolca team can easily give me a hard time on losing the lock pin but instead, they took care of their customers, without question! Not only is their gear superb but so is their customer service!!

Solid company, I was having issues with my unit, extremely frustrated and not in the mood for being nice - but the support team are so friendly and quick to send out a replacement part.

In hindsight, it's illogical for me to expect everything is 100%, 100% of the time, on such a complicated product. What is really important here is how the company operates to solve these issues and I can say, amazingly for Joolca, no stupid questions or timewasting, just immediate action without delays to make everything right.

The Joolca Gotta Go has changed my life. Great quality, sturdy. I just love it. Easy to clean, easy to use. The simplicity is unbelievable. Best purchase I ever made. Worth every penny.

I really can’t say enough good things about Joolca! The product is top notch! Made well and very functional. The customer support is just as good as the product. Very friendly, personable and clear! Their communication is awesome. I did a lot of research before purchasing the camping toilet and I’m so glad I went with joolca! Every review was spot on. It really is the best and functional. I did a lot of research and if you’re questioning at all don’t. They live up to every review and video I saw in my research.

Prompt, courteous and effective service. Who could ask for anything more?!

I purchased the Nomad kit and experienced a challenge with the pump on our first outing. I sent a video to Joolca asking for help troubleshooting and without asking, the immediate response was to send a replacement pump as no charge. I am really impressed with the level of service. Now my system works without issue and I am very pleased. Thanks Joolca!

Joolca is nothing short of amazing! From their products being innovative, incredibly functional and high quality to the best customer service I’ve ever experienced! I can’t recommend them enough! I have been a customer for over 5 years and will be forever! Thanks for being so great!

The joolca support team is amazing. Everything from customer service to the shipping and logistics team are top notch. They’re quick and efficient and care about you as an Individual customer.

I bought my joolca unit approximately 4 weeks ago and it was delivered in time for a 4 day camping trip. Two days from order to delivery.

Going into Memorial Day, they and the more expensive nomad kit for sale. I reached out to the customer service team and they built a custom package for me so that I had all my f the items in the nomad kit without having to return the original unit. Not only did they quickly respond with a customized package for me at the discounted price, they had this in the mail and delivered before I even received shipping notice. Rockstar team.

Having a hot water shower right next to your tent completely transforms the camping experience. It's like bringing the comfort of your home bathroom into the great outdoors. Setup was incredibly simple. No complicated instructions, just straightforward and quick.

No more trekking to communal shower blocks, fumbling with tokens, or dealing with less than clean facilities. This setup gives you privacy, convenience and warmth whenever you need it.

Customer service has also been outstanding. They were responsive, helpful and even got back to me during a holiday. Something you don't see often these days. I hope their service stays this great!

Highly recommended for anyone who wants to make camping more comfortable and hassle free.

New heating system worked out GREEEAT, Joolca will always be our go to!